Charter Email and Outlook 2007

[Holly]

I am having a problem with Outlook 2007. I am trying to set up my
****@charter.net account and the problem is I can RECEIVE, but I cannot SEND.

I have called Charter and all my settings are correct on their end. What
could be the problem?

 

[John]

1) Are you connected to charter network?
2) Does Charter SMTP require authentication. If it does, did you enable auth
(user/pass) on your outgoing (SMTP)?

 

[Holly]

I'm connected to a Charter Cable Modem and it does not require
authentication. All I did was replace all the settings from my old Outlook to
my New Outlook 2007 and it just won't work.

 

[Gordon]

I'm connected to a Charter Cable Modem and it does not require
authentication. All I did was replace all the settings from my old Outlook
to
my New Outlook 2007 and it just won't work.

What do you mean "just won't work"? Have you tried using the "test account
settings" function? Does that produce any error messages?

 

[Brian Tillman]

I'm connected to a Charter Cable Modem and it does not require
authentication.

Generally untrue.

 

[Holly]

Well, first it says "Sending 2 of 2" but there is only one email in my outbox
to be sent and then I get this message : Task '***@charter.net - Sending'
reported error (0x80042109): 'Outlook cannot connect to your outgoing (SMTP)
e-mail server. If you continue to receive this message, contact your server
administrator or Internet Service Provider (ISP).

I contacted Charter yesterday, verified all my settings and they said to
contact Microsoft to see what the problem is.

 

[Holly]

I've tried it both ways and it DOES NOT work.

Generally untrue.

 

[Gordon]

Well, first it says "Sending 2 of 2" but there is only one email in my
outbox
to be sent and then I get this message : Task '***@charter.net - Sending'
reported error (0x80042109): 'Outlook cannot connect to your outgoing
(SMTP)
e-mail server. If you continue to receive this message, contact your
server
administrator or Internet Service Provider (ISP).

I contacted Charter yesterday, verified all my settings and they said to
contact Microsoft to see what the problem is.

yes but have you tried the TEST ACCOUNT function? I don't think what you are
doing is the test account function.
You access it from Tools-Account Settings, highlight the account and click
"Change". On the next page there is a "Test account settings" button. use
that and report any error messages you get from that.

 

[Holly]

Yes I've tried that and as stated below...this is what I get: Outlook cannot
connect to your outgoing (SMTP) e-mail server. If you continue to receive
this message, contact your server administrator or Internet Service Provider
(ISP).

 

[Gordon]

Yes I've tried that and as stated below...this is what I get: Outlook
cannot
connect to your outgoing (SMTP) e-mail server. If you continue to receive
this message, contact your server administrator or Internet Service
Provider
(ISP).

then there are two options - either your smtp server settings are NOT
correct, or your firewall is not letting it through. The first is the best
bet, whatever Charternet say....

 

[Gordon]

Yes I've tried that and as stated below...this is what I get: Outlook
cannot
connect to your outgoing (SMTP) e-mail server. If you continue to receive
this message, contact your server administrator or Internet Service
Provider
(ISP).

Can you ping the charter mail server? Do Start-Run-cmd and type in "ping
mail.charter.net" without the quotes

 

[Holly]

I have turned off my antivirus/firewall program (McAfee) and that did not work.

The SMTP server settings are correct. Charter told me the SMTP server
settings are the same as the Incoming server settings "mail.charter.net".
They also told me it does not require the SMTP authentication.

I'm at a brick wall atm, can't send anything.

 

[Gordon]

I have turned off my antivirus/firewall program (McAfee) and that did not
work.

The SMTP server settings are correct. Charter told me the SMTP server
settings are the same as the Incoming server settings "mail.charter.net".
They also told me it does not require the SMTP authentication.

I'm at a brick wall atm, can't send anything.

Did you try pinging it, as in my other post?

 

[Holly]

Yep, did a ping, came back at 37ms.

Can you ping the charter mail server? Do Start-Run-cmd and type in "ping
mail.charter.net" without the quotes

 

[John]

mail.charter.net keeps dropping my connection when I telnet to it thru port
25. Perhaps they only allow connections from their own IPs.

Can you telnet to mail.charter.net on port 25? Does it drop your connection
immediately? In case you need it, here's the command:

telnet mail.charter.net 25

 

[Holly]

My Windows Vista Home Premium cannot find telnet.

 

[Gordon]

My Windows Vista Home Premium cannot find telnet.

You're doing that from a command prompt?

 

[John]

I am not 100% positive but I think some version of Vista either does not
have Telnet or not installed by default. Can you use other PCs with
different OS (2000 or later)?

My point is if your telnet session gets dropped right away (like mine),
you've found your problem. Charter may have a solution for you ( depending
on how smart the tech support person is )

 

[Brian Tillman]

I've tried it both ways and it DOES NOT work.

I went to Charter's support pages and, while it amazes me, you're correct.
They do NOT support SMTP authentication. They do, however, check the
address of the connecting system to make sure it is in their range. Are you
connected directly to the cable modem or are you using a router between the
modem and the PC?

 

[John]

does that matter?