CDRW and DVD drives not recognized in Windows

[Dean]

At boot-up, lights on the internal drives come on, bios
recognizes both drives, Windows Explorer does not see
either drive, ROXIO cannot see them and inserting audio or
application CDs does nothing.

Nothing added to the system, hardware or software, only
Norton A/V update and scan over the weekend. No server
changes, this is a stand-alone PC.

Win2000
Zip Drive (found and usable)
HD (found and usable)
3.5" drive (found and usable)
CDRW (not there)
DVD (not there)

Any ideas? I'm stumped.

 

[Bob I]

Pasted from a previous message

Read the contents of this article, it frequently fixes that type of problem.

Cannot Access CD-ROM and "Code 31" (or Code 19)Error Message in Device
Manager After You Remove Adaptec Easy CD Creator from Your Computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;270008

 

[Dan Seur]

Have you installed the necessary CDRW and DVD device drivers written
specifically for W2k? Drivers for other systems will not work.

 

[Gen]

I'm having the exact same problem as you dude.
As yet haven't found a solution but if I do I will
contact you. If you find a solution could you please
contact me or post it?
Thanks so much
Gen