CD-RW drive not operating

[Guest]

XP HE SP1. Dell Dimension 8200. 384Mbytes RAM. Pentium 4 2Ghz
Installed a Belkin 5 port USB2 PCI card in a slot vacated by an 56K internal
modem. All PCI slots now in use.
At the end of the process the E:drive CD-RW (LITE-ON LTR-24102M) is not
working (it was not altered or touched in the installation).

Problem: on reboot the CD-RW drive tray ejects -- and stays out.
If I do put a CD on (music or app SW) and close the tray the disk spins up
slightly but I get the message:

E:\ is not accessible
The request could not be performed because of an I/O device error.

Diagnostics from the DellResource CD only run one test (a "confidence test")
as the disk does not stay in the drive long enough for hte read or write
tests.

I don't appear to have an resource conflicts, at least Device Manager
doesn't show any. But then Device Manager shows the CD-RW as working properly
when clearly it is not.

To add to the problems sound has disappeared. Whether from CD playing
(obviously not in the CD-RW drive but in the DVD drive) or stored tracks on
the PC (Real Player or Windows Media Player). Santa Cruz Turlte Beach audio
card.

Any suggestions where I should try looking? I have been right though the
Dell Support Centre and Troubleshooter on the PC and found nothing that cures
my problem.

 

[Jim]

Uninstall the drvers for the drive and reboot into safemode. Reinstall the
drivers in safemode and reboot.

 

[Guest]

Thank to all for replies.

The CD-RW drive itself is not a new installation - it's been in and working
in all respects faultlessly for two years now.

But yes I had tried re-installation; re-installing from the original CD in
the D: drive (DVD) in order to fix the E: drive (CD-RW). All to no avail.

So back to square one -- I uninstalled the Belkin 5-port USB PCI card I
installed yesterday and returned the V56K modem card to the slot it
originally occupied.

Lo-and-bloody-behold the CD-RW drive tray now operates exactly as it should
(and did before the USB PCI upgrade yesterday). The CD-RW reads audio and
application SW CDs without problem (I haven't tried burning a new new CD at
this stage - one thing at a time, it's just amazing the drive tray operates
normally at this stage!)

So it looks as if my USB PCI card may have to be ditched (unless I can get
it run in another PCI slot (I have no spare, so something else would have to
be ditched. I am not best pleased because I needed the 4 Hi-Spped USB2 ports
it was going to give me.

That is at least one problem partly solved. I still don't have audio from,
say Real Player, when the audio CDs (or music tracks in the library on the
PC) play, even through the tracks are clearly being processed by Real Player.
So it seems something else was disturbed by the USB PCI installation
yesterday too. I have yet to find that.