Cd rom only works in Safe Mode

[Jay Steinmann]

I have a friend who's Windows XP Home's computer Cd-Rom
drive only works in Safe Mode. Also if there is a Cd in
the drive during boot, the Cd Drive works until I eject
the disc. When I put the same disc back in, it tells me
that there is no disc in the drive. I have tried removing
all the devices associated with the cd-roms from the
device manager, I have also done a repair of Windows XP.
I am at a loss with this problem, any help would be
appreciated.

Thanks,

Jay

 

[Buz [MSFT]]

When things work in safe mode that do not work in normal mode you want to
try this;
We want to implement the Cleanboot process using MSCONFIG to rule out 3rd
party software as the cause of this issue. MSCONFIG from XP can also be used
on a Windows 2000 Pro or Server client.

Go to Start\Run type in Msconfig and press OK.
Go to the Startup tab.
Click on "Disable All"
Go to the Services Tab
Click on "Hide all Microsoft Services"
Uncheck the 3rd party services that are left
Press OK twice to reboot.

Once your computer is restarted see if the issue still occurs. if it still
does go to Msconfig and select Enable All on the startup tab.
If the issue does not occur go to the Startup tab and select items 4 at a
time or so with reboots in between to narrow down the exact item causing
your problem.

310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/?id=310353

Buz Brodin
MCSE NT4 / Win2K
Microsoft Enterprise Domain Support

"Please do not send e-mail directly to this alias. This alias is for
newsgroup purposes only."

 

[John]

Hi,

I have the same problem as previously mentioned. I have
tried the clean boot process but it does not solve the
problem.

I read that this was a known issue and MS fixed it with
SP1. I have loaded that as well - no luck.

I have also noticed that I have a similar problem when
attaching a digital camera via serial cable that the
camera is not recognized - unless it is attached, turned
on and the PC rebooted.

Any other suggestions?

Thanks