cd-rom drivers

[Guest]

my cd-rom is off-line
although windows installs some drivers for the device, I recieve this error messge:

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device."

and shows the yellow exclamation point on the device in the device manager. therefor I can't use the Windows CD to do a reinstall.

can anyone help me get my cdrom back?
i have already tried:
device uninstall/reinstall
dowlaoding drivers from manufacturers
windows trouble shooter

thanks everyone

 

[Shenan Stanley]

my cd-rom is off-line
although windows installs some drivers for the device, I recieve this
error messge:

"Windows cannot load the device driver for this hardware. The driver
may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device."

and shows the yellow exclamation point on the device in the device
manager. therefor I can't use the Windows CD to do a reinstall.

can anyone help me get my cdrom back?
i have already tried:
device uninstall/reinstall
dowlaoding drivers from manufacturers
windows trouble shooter

thanks everyone

Tried this?:

1) Log on with Administrative Privileges

2) Open the Registry Editor:
a) Go to Start then select Run.
b) Type regedit and click OK.

3) Backup you registry by:
a) Highlight My Computer by clicking on it once.
b) Click File (Windows XP) or Registry (Windows 2000), then Export
Registry File.
c) Select export range All; to ensure your entire registry is backed up
completely.
d) Select where you would like to save this backup, name the File, and
Click on the SAVE button.

4) Remove the Upperfilters and Lowerfilters values:
a) Go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\
{4D36E965-E325-11CE-BFC1-08002BE10318}
b) Highlight this key by left clicking on it once.
c) On the right hand side delete the values Upperfilters and Lowerfilters.

5) Restart your computer.