cd-rom drive

[fisch]

When placing a cd-r or cd-rw in the drive of my Dell 5100 desktop I get a
BSOD that reads: A problem has been detected and windows has been shut down
to prevent damage to your computer. BAD_POOL_HEADER Error codes: *** STOP
0x00000019 (0x00000020, 0xFE54D9E8, 0xFE54DA00, 0x1A030001)
beginning physical dump, Physical dump complete. DVD's and musical cd's
seem to operate fine. When a pre recorded or blank cd-r is placed in the
drive it runs automatically and the BSOD pops up. These cd-r and cd-rw's
used to work until recently. Posted this earlier and received a response but
could not view the reply for some reason. When I clicked on the tab to view
a blank screen came up.?????

 

[Thee Chicago Wolf (MVP)]

When placing a cd-r or cd-rw in the drive of my Dell 5100 desktop I get a

BSOD that reads: A problem has been detected and windows has been shut down
to prevent damage to your computer. BAD_POOL_HEADER Error codes: *** STOP
0x00000019 (0x00000020, 0xFE54D9E8, 0xFE54DA00, 0x1A030001)
beginning physical dump, Physical dump complete. DVD's and musical cd's
seem to operate fine. When a pre recorded or blank cd-r is placed in the
drive it runs automatically and the BSOD pops up. These cd-r and cd-rw's
used to work until recently. Posted this earlier and received a response but
could not view the reply for some reason. When I clicked on the tab to view
a blank screen came up.?????

Make, model, firmware level of the CD drive? Have you updated the
firmware for the CD drive to as current as possible? Is this computer
at SP3 patch level? Do you have the IMAPI2 update installed?

- Thee Chicago Wolf (MVP)

 

[Martin C]

A pool header issue is a problem with Windows memory allocation. Device
driver issues can cause this.
Check in Device Manager and look for a yellow question mark on your CD
Drive. If one exists, check properties and look for any error codes. This
may or may not help you find the problem.

You could try deleting the CD ROM from Device Manager and reboot Windows to
allow it to find it again.

Another thing to try is to test the RAM. Use Memtest86 at
http://www.memtest.org/ to check your RAM to ensure that this is not causing
the problem. You could also try swapping over RAM modules or just running
with one module.

Another possibility I have seen was to do with Norton GoBack. Do you use
this program at all? If so, then update to the latest version and this may
cure the issue.

Hope one of these helps.

Martin

 

[Peter Foldes]

Error Code 19 (0x00000019) and the fix

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060