CD/DVD-ROM Drives Not Recognized

[Guest]

I installed Vista Beta 2 Build 5384 on my computer last night, and now both
of my two CD-ROM/DVD-ROM drives aren't working! They're showing up in the
Device Manager, but not in My Computer. They're also not running any of the
discs I insert. In the Device Manager, it says:

"Windows cannot load the device driver for this hardware. The driver may be
corrupted or missing. (Code 39)"

The Check for Solutions button will not work since I can't connect to the
internet yet (my WiFi receiver's driver is also not working, so I need to
reinstall it... only I can't, since the optical drives aren't working). I'm
currently on another computer. Also, when I click on the Update Driver
button, it gives me this message:

"Windows encountered a problem installing the driver software for your
device. There was a problem installing this hardware: CD-ROM Drive"

I tried unplugging the drives, turning on my computer, restarting, and
turning back off my computer and plugging them in again, but nothing happened.

Any help would be great, since I can't access the internet on that computer
or read discs. I was going to do an OS reinstall, until I remembered that I
can't read discs...

Thanks in advance for any help!

 

[J Smith]

So no solution but I am having the same issue with my 2 LG DVD drives.

John0

 

[Guest]

Try the upperfilters / lowerfilters fix from XP, it worked for me and a few
others in this forum

http://support.microsoft.com/default.aspx?scid=kb;EN-US;320553#XSLTH3121121124120121120120

 

[Guest]

This solution worked for me. I have a Pioneer DVDROM and Memorex 16x DL DVD
RW. Upon restart the devices were recognized and appeared in what used to be
"My computer"...now named "computer". Thanks for posting the fix.

 

[Guest]

It worked for me until I loaded Slysoft's AnyDvd onto my machine. It adds
another file to the Lower Filters, and then the drives do not work & the
software fails to load.

www.slysoft.com

Any ideas on how to modify the registry to resolve?

 

[Guest]

You might check Microsoft article 320553. It worked for me when my cd drives
disappeared.