can't update word

  • Thread starter Thread starter Help123456789
  • Start date Start date
H

Help123456789

Trying to do the 10/07 word update and after downloading, I click on the file
(exe) and a box pops up stating "the expected version of the product was not
found on your system"

What does this mean and how can I get the security update?
 
JoAnn Paules said:
Have you tried just doing a Microsoft update and letting your computer down
the downloading/installing/etc?
http://www.update.microsoft.com

--
Thanks. It is set for auto updates but I did try the link above and it downloaded a few things. I looked at my history and the security update that I am trying to download for word is not on the list of things that I downloaded.
JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


Help123456789 said:
Trying to do the 10/07 word update and after downloading, I click on the
file
(exe) and a box pops up stating "the expected version of the product was
not
found on your system"

What does this mean and how can I get the security update?
 
It could be that because of updates you have already applied, the update you
think you need is inappropriate for your setup.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
JoAnn Paules said:
Have you tried just doing a Microsoft update and letting your
computer down
the downloading/installing/etc?
http://www.update.microsoft.com

--
Thanks. It is set for auto updates but I did try the link above and
it downloaded a few things. I looked at my history and the security
update that I am trying to download for word is not on the list of
things that I downloaded. JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


message
Trying to do the 10/07 word update and after downloading, I click
on the file
(exe) and a box pops up stating "the expected version of the
product was not
found on your system"

What does this mean and how can I get the security update?
 
Maybe. I have many, many problems with word right now and was trying to fix
them. Thought this might help. The other solutions people have mentioned
are incredibliy complicated for me and I started on one of them but I do not
have a file or something that is part of the instructions so I can't do that
one. Just wish this software would actually function.


Graham Mayor said:
It could be that because of updates you have already applied, the update you
think you need is inappropriate for your setup.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
JoAnn Paules said:
Have you tried just doing a Microsoft update and letting your
computer down
the downloading/installing/etc?
http://www.update.microsoft.com

--
Thanks. It is set for auto updates but I did try the link above and
it downloaded a few things. I looked at my history and the security
update that I am trying to download for word is not on the list of
things that I downloaded. JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


message
Trying to do the 10/07 word update and after downloading, I click
on the file
(exe) and a box pops up stating "the expected version of the
product was not
found on your system"

What does this mean and how can I get the security update?
 
Repair Word from the original installation disc, then before starting it
attend to http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Maybe. I have many, many problems with word right now and was trying
to fix them. Thought this might help. The other solutions people
have mentioned are incredibliy complicated for me and I started on
one of them but I do not have a file or something that is part of the
instructions so I can't do that one. Just wish this software would
actually function.


Graham Mayor said:
It could be that because of updates you have already applied, the
update you think you need is inappropriate for your setup.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
:

Have you tried just doing a Microsoft update and letting your
computer down
the downloading/installing/etc?
http://www.update.microsoft.com

--
Thanks. It is set for auto updates but I did try the link above
and it downloaded a few things. I looked at my history and the
security update that I am trying to download for word is not on
the list of things that I downloaded. JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


message
Trying to do the 10/07 word update and after downloading, I click
on the file
(exe) and a box pops up stating "the expected version of the
product was not
found on your system"

What does this mean and how can I get the security update?
 
Thanks. I did the repair (have done it before too) but I don't see how I can
do the things you mention in
http://www.gmayor.com/what_to_do_when_word_crashes.htm without restarting
word.



Graham Mayor said:
Repair Word from the original installation disc, then before starting it
attend to http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Maybe. I have many, many problems with word right now and was trying
to fix them. Thought this might help. The other solutions people
have mentioned are incredibliy complicated for me and I started on
one of them but I do not have a file or something that is part of the
instructions so I can't do that one. Just wish this software would
actually function.


Graham Mayor said:
It could be that because of updates you have already applied, the
update you think you need is inappropriate for your setup.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Help123456789 wrote:
:

Have you tried just doing a Microsoft update and letting your
computer down
the downloading/installing/etc?
http://www.update.microsoft.com

--
Thanks. It is set for auto updates but I did try the link above
and it downloaded a few things. I looked at my history and the
security update that I am trying to download for word is not on
the list of things that I downloaded. JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


message
Trying to do the 10/07 word update and after downloading, I click
on the file
(exe) and a box pops up stating "the expected version of the
product was not
found on your system"

What does this mean and how can I get the security update?
 
The bulk of the page concerns the removal of temporary files. This is the
part you need to attend to before Word is restarted.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Thanks. I did the repair (have done it before too) but I don't see
how I can do the things you mention in
http://www.gmayor.com/what_to_do_when_word_crashes.htm without
restarting word.



Graham Mayor said:
Repair Word from the original installation disc, then before
starting it attend to
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Maybe. I have many, many problems with word right now and was
trying to fix them. Thought this might help. The other solutions
people have mentioned are incredibliy complicated for me and I
started on one of them but I do not have a file or something that
is part of the instructions so I can't do that one. Just wish this
software would actually function.


:

It could be that because of updates you have already applied, the
update you think you need is inappropriate for your setup.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Help123456789 wrote:
:

Have you tried just doing a Microsoft update and letting your
computer down
the downloading/installing/etc?
http://www.update.microsoft.com

--
Thanks. It is set for auto updates but I did try the link above
and it downloaded a few things. I looked at my history and the
security update that I am trying to download for word is not on
the list of things that I downloaded. JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


in message
Trying to do the 10/07 word update and after downloading, I
click on the file
(exe) and a box pops up stating "the expected version of the
product was not
found on your system"

What does this mean and how can I get the security update?
 
Thanks. Got the first round of tmps deleted but when searching in the
folders where my docs are stored, found more. Tried to move them to the
recycle bin and an error message states "cannot delete file: cannot read from
the source file or disk"

Is this normal??

Graham Mayor said:
The bulk of the page concerns the removal of temporary files. This is the
part you need to attend to before Word is restarted.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Thanks. I did the repair (have done it before too) but I don't see
how I can do the things you mention in
http://www.gmayor.com/what_to_do_when_word_crashes.htm without
restarting word.



Graham Mayor said:
Repair Word from the original installation disc, then before
starting it attend to
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Help123456789 wrote:
Maybe. I have many, many problems with word right now and was
trying to fix them. Thought this might help. The other solutions
people have mentioned are incredibliy complicated for me and I
started on one of them but I do not have a file or something that
is part of the instructions so I can't do that one. Just wish this
software would actually function.


:

It could be that because of updates you have already applied, the
update you think you need is inappropriate for your setup.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Help123456789 wrote:
:

Have you tried just doing a Microsoft update and letting your
computer down
the downloading/installing/etc?
http://www.update.microsoft.com

--
Thanks. It is set for auto updates but I did try the link above
and it downloaded a few things. I looked at my history and the
security update that I am trying to download for word is not on
the list of things that I downloaded. JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


in message
Trying to do the 10/07 word update and after downloading, I
click on the file
(exe) and a box pops up stating "the expected version of the
product was not
found on your system"

What does this mean and how can I get the security update?
 
I appreciate your help but it did not make a difference. Someone suggested
reformatting the hard drive. Never done that before but it sounds like a
pain.

Help123456789 said:
Thanks. Got the first round of tmps deleted but when searching in the
folders where my docs are stored, found more. Tried to move them to the
recycle bin and an error message states "cannot delete file: cannot read from
the source file or disk"

Is this normal??

Graham Mayor said:
The bulk of the page concerns the removal of temporary files. This is the
part you need to attend to before Word is restarted.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Thanks. I did the repair (have done it before too) but I don't see
how I can do the things you mention in
http://www.gmayor.com/what_to_do_when_word_crashes.htm without
restarting word.



:

Repair Word from the original installation disc, then before
starting it attend to
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Help123456789 wrote:
Maybe. I have many, many problems with word right now and was
trying to fix them. Thought this might help. The other solutions
people have mentioned are incredibliy complicated for me and I
started on one of them but I do not have a file or something that
is part of the instructions so I can't do that one. Just wish this
software would actually function.


:

It could be that because of updates you have already applied, the
update you think you need is inappropriate for your setup.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Help123456789 wrote:
:

Have you tried just doing a Microsoft update and letting your
computer down
the downloading/installing/etc?
http://www.update.microsoft.com

--
Thanks. It is set for auto updates but I did try the link above
and it downloaded a few things. I looked at my history and the
security update that I am trying to download for word is not on
the list of things that I downloaded. JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


in message
Trying to do the 10/07 word update and after downloading, I
click on the file
(exe) and a box pops up stating "the expected version of the
product was not
found on your system"

What does this mean and how can I get the security update?
 
Only if it bothers you that you will lose every bit and byte of data
(system, applications, files) stored on it.

Reformatting a hard drive is the absolute last resort. (Though you
could get a new hard drive, reinstall just your operating system, and
make your old hard drive into an external drive, copying over data and
reinstalling programs as you need them.)

I appreciate your help but it did not make a difference.  Someone suggested
reformatting the hard drive.  Never done that before but it sounds like a
pain.

Help123456789 said:
Thanks.  Got the first round of tmps deleted but when searching in the
folders where my docs are stored, found more.  Tried to move them to the
recycle bin and an error message states "cannot delete file: cannot readfrom
the source file or disk"
Is this normal??
The bulk of the page concerns the removal of temporary files. This is the
part you need to attend to before Word is restarted.
--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor -  Word MVP
My web sitewww.gmayor.com
Word MVP web sitehttp://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Help123456789 wrote:
Thanks.  I did the repair (have done it before too) but I don't see
how I can do the things you mention in
http://www.gmayor.com/what_to_do_when_word_crashes.htm without
restarting word.
:
Repair Word from the original installation disc, then before
starting it attend to
http://www.gmayor.com/what_to_do_when_word_crashes.htmthen
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor -  Word MVP
My web sitewww.gmayor.com
Word MVP web sitehttp://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Help123456789 wrote:
Maybe.  I have many, many problems with word right now and was
trying to fix them.  Thought this might help.  The other solutions
people have mentioned are incredibliy complicated for me and I
started on one of them but I do not have a file or something that
is part of the instructions so I can't do that one.  Just wish this
software would actually function.
:
It could be that because of updates you have already applied, the
update you think you need is inappropriate for your setup.
--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor -  Word MVP
My web sitewww.gmayor.com
Word MVP web sitehttp://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Help123456789 wrote:
:
Have you tried just doing a Microsoft update and letting your
computer down
the downloading/installing/etc?
http://www.update.microsoft.com
--
Thanks.  It is set for auto updates but I did try the link above
and it downloaded a few things.  I looked at my history and the
security update that I am trying to download for word is not on
the list of things that I downloaded. JoAnn Paules
MVP Microsoft [Publisher]
~~~~~
How to ask a question
http://support.microsoft.com/KB/555375
in message
Trying to do the 10/07 word update and after downloading, I
click on the file
(exe) and a box pops up stating "the expected version of the
product was not
found on your system"
What does this mean and how can I get the security update?-
 
Reboot the PC then try again to delete them.
Make sure that Word and Outlook are both closed and that if you press
CTRL+ALT+DEL there are no instances of winword.exe running under
'processes'.
When did you last run a disc check?

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Thanks. Got the first round of tmps deleted but when searching in the
folders where my docs are stored, found more. Tried to move them to
the recycle bin and an error message states "cannot delete file:
cannot read from the source file or disk"

Is this normal??

Graham Mayor said:
The bulk of the page concerns the removal of temporary files. This
is the part you need to attend to before Word is restarted.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Thanks. I did the repair (have done it before too) but I don't see
how I can do the things you mention in
http://www.gmayor.com/what_to_do_when_word_crashes.htm without
restarting word.



:

Repair Word from the original installation disc, then before
starting it attend to
http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Help123456789 wrote:
Maybe. I have many, many problems with word right now and was
trying to fix them. Thought this might help. The other solutions
people have mentioned are incredibliy complicated for me and I
started on one of them but I do not have a file or something that
is part of the instructions so I can't do that one. Just wish
this software would actually function.


:

It could be that because of updates you have already applied, the
update you think you need is inappropriate for your setup.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Help123456789 wrote:
:

Have you tried just doing a Microsoft update and letting your
computer down
the downloading/installing/etc?
http://www.update.microsoft.com

--
Thanks. It is set for auto updates but I did try the link
above and it downloaded a few things. I looked at my history
and the security update that I am trying to download for word
is not on the list of things that I downloaded. JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


in message
Trying to do the 10/07 word update and after downloading, I
click on the file
(exe) and a box pops up stating "the expected version of the
product was not
found on your system"

What does this mean and how can I get the security update?
 

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