Can't Uninstall Virus Program

[Guest]

I am trying to install a new antivirus/firewall program. I uninstalled all
of the elements of my old virus/fw program. When my new program stated that
it would not install until the old one was removed, I discovered there is
still .50KB of the old program left, somehow. I proceed with uninstalling
and it goes through the process... and then remains there even after
restarting the computer.
Please help me, anyone...

Thanks.
~David

 

[Guest]

Try uninstalling your anti-virus software in Safe Mode. See if this help and
let us know.

 

[Rock]

I am trying to install a new antivirus/firewall program. I uninstalled all
of the elements of my old virus/fw program. When my new program stated that
it would not install until the old one was removed, I discovered there is
still .50KB of the old program left, somehow. I proceed with uninstalling
and it goes through the process... and then remains there even after
restarting the computer.
Please help me, anyone...

Thanks.
~David

It might help if you posted the name of the old and new programs, or is
that a secret?

 

[Rick \Nutcase\ Rogers]

Hi David,

If the old one is a Symantec/Norton program, then go to their support site,
search for and download one of the many installation cleanup utilities for
their software. Run it to remove any remnants of the installation, as there
is generally much left behind - too much for the average or even the expert
user to find and manually remove.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org