Can't send smtp email

[Tammy]

I am hoping you can help. I am having a challenge with
sending email on outlook express. I can receive just fine
but get the following messege when I try to send.

The connection to the server has failed.
Account: 'ddbuzz', Server: 'smtp.surfbest.net', Protocol:
SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I have removed and added the account a few times, and
have made sure that Windows IIS is active, any
suggestions?

 

[Malke]

I am hoping you can help. I am having a challenge with
sending email on outlook express. I can receive just fine
but get the following messege when I try to send.

The connection to the server has failed.
Account: 'ddbuzz', Server: 'smtp.surfbest.net', Protocol:
SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I have removed and added the account a few times, and
have made sure that Windows IIS is active, any
suggestions?

Tammy, I assume that smtp.surfbest.net is the correct setting for your
ISP? Does your ISP require authentication on outgoing mail? If not,
make sure you don't have that checked in your email settings (and the
inverse, of course). Are you sure you are using the correct username
and password? Did email ever work? If yes, what changed? What does your
ISP's tech support say?

And lastly, there is no reason for you to be running IIS unless you are
running a webserver out of your home.

Malke

 

[Kath Adams]

I am hoping you can help. I am having a challenge with
sending email on outlook express. I can receive just fine
but get the following messege when I try to send.

The connection to the server has failed.
Account: 'ddbuzz', Server: 'smtp.surfbest.net', Protocol:
SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060,
Error Number: 0x800CCC0E

I have removed and added the account a few times, and
have made sure that Windows IIS is active, any
suggestions?

As well as what Malke has suggested, disable email scanning by your Anti
Virus application. It affords no further protection and is not
necessary. Any AV worth it's salt will kick in when you try to open an
infected mail.

 

[Guest]

Tammy. did you ever get your issue fixed... I have same problem but
mine was caused when I downloaded Service Pack 2. It blue my system right
away.. and my residual problem is exactly what your describing... Come on
Tammy.. I called India once and hopefully never again...

 

[Kath Adams]

Try disabling the email scan by your AV application and reset the server
settings to
your ISP's correct server address under Tools/Account/Mail tab for the
particular account. Email scanning does nothing but slow your mail
retrieval down and is not any added protection since your AV program
will
warn you if you attempt to open or save an infected file (assuming you
keep
it updated).

 

[Shane]

If Kath's suggestion doesn't work and you have ZoneAlarm, try deleting all
entries in ZA's Programs list (r-click the tray icon). I've seen this work
on three machines so far.


Shane

 

[Guest]

I have nothing running. After SP2 disaster and no real help from Microsoft I
reinstalled XP (upgrade)... The only issue is receiving email. I have the
same issue with 2 different mail packages...

 

[Shane]

OK Joe. Tammy's issue is specifically being able to receive but unable to
send mail, which is what the ZA suggestion relates to.


Shane

 

[Guest]

I have the same problem........can receive but can't send...

 

[Shane]

Joe,
Are you saying you have a clean install of XP with no firewall and you're
connecting to the internet?


Shane

 

[Guest]

I reinstalled XP Pro (Upgrade version) because SP2 screwed my system up..
There is nothing running on my system.. Outlook Express and Eurdora are 2
mail packages I use.. Only firewall I am aware of is in my router.. All
hardware and software worked before SP2... Now I can receive email but can't
send email. I get error #0X800CCC0E with time out code 10060....

 

[PA Bear]

Begin your own thread with your own error message, please.

Kath previously posted in this thread:

<quote>
Try disabling the email scan by your AV application and reset the server
settings to your ISP's correct server address under Tools/Account/Mail tab
for the particular account. Email scanning does nothing but slow your mail
retrieval down and is not any added protection since your AV program will
warn you if you attempt to open or save an infected file (assuming you keep
it updated).
</quote>

Have you tried her suggestion?

Error 0x800ccc0e, Socket Error 10061
http://support.microsoft.com/?kbid=191687

Assuming your settings are correct (...), the cause is most likely your AV
app and/or firewall.
--
OE6-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6_outlookexpress

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Are You Ready for WinXP SP2?
http://www.microsoft.com/athome/security/protect/default.aspx

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

AumHa Forums
http://forum.aumha.org

 

[Shane]

Take a look here (Google search): http://tinyurl.com/6qdq5

Shane

 

[Guest]

OK......... how, my first time using the discussion group.. save me
the torment please.

 

[Kath Adams]

<mum mode>
It's the box labelled "New Post" which is next to the box labelled "Post
Reply" which you used when you posted before?</mum mode>

<wondering> So how do you mange to do all this?

<paste>JMM Resource in Clifton, New Jersey is a computer consulting
contract programming company. Dealing in the IBM AS400 arena also
providing many other services. The company was founded in 1991 by
Joseph Milovitz who is the sole proprietor and has been in the computer
related field for twenty five years.Numerous issues and challenges have
been addressed by JMM Resource for a variety of clients ranging from
small businesses to fortune 500 companies.
JMM Resource has an outstanding record of delivering innovation and
excellence to an established customer base.

I help provide solutions to meet the business requirements of my
clients. JMM Resource specializes in the development and integration of
software solutions to meet client requirements and streamline business
workflow.</paste>

</giving up>

Kath

OK......... how, my first time using the discussion group..
save me the torment please.

<snip>

 

[PA Bear]

We, all of us *volunteers*, are not here to save you any torment, my friend.
If you have "been in the computer related field for twenty five years"
(http://www.jmmresource.com/), many of us find it hard to believe that
you've never posted to a newsgroup before.

But to give you the benefit of the doubt, while acknowledging your hard-won
acceptance of RTFM'ing, you will find some helpful pointers (e.g., "Create a
new message, don't post a question of your own in response to another
question.") here:

Making Good Newsgroup Posts
http://www.dts-l.org/goodpost.htm

 

[PA Bear]

<VBEG>

<mum mode>
It's the box labelled "New Post" which is next to the box labelled "Post
Reply" which you used when you posted before?</mum mode>

<wondering> So how do you mange to do all this?

<paste>JMM Resource in Clifton, New Jersey is a computer consulting
contract programming company. Dealing in the IBM AS400 arena also
providing many other services. The company was founded in 1991 by
Joseph Milovitz who is the sole proprietor and has been in the computer
related field for twenty five years.Numerous issues and challenges have
been addressed by JMM Resource for a variety of clients ranging from
small businesses to fortune 500 companies.
JMM Resource has an outstanding record of delivering innovation and
excellence to an established customer base.

I help provide solutions to meet the business requirements of my
clients. JMM Resource specializes in the development and integration of
software solutions to meet client requirements and streamline business
workflow.</paste>

</giving up>

Kath



<snip>

 

[Guest]

Let me guide you through your misconception. Your world of answering
questions in a Microsoft discussion group is only a finite spec of the IT
related world. Yes this is the first time I have had the meaningless pleasure
to use this discussion group. I have used a competitors tech. support (IBM)
for years and have never been giving such a world win chase for an answer.
You volunteers are very fortunate to have the financial resources to give
your time to this discussion group, I am very jealous my friend.

 

[Guest]

Question ........ how did Kate Adams get to cut and paste section of web
site without having any reference to herself in the list of sent
replies????? Bear with me I'm learning, my one cell brain is trying to
comprehend....

 

[Guest]

Question........ How did I get 2 questions in this discussion group, I
could have sworn I only created one here.. But I have been in the field for
25 years (cut & paste from Kate; see below) but maybe I'm going senile..