Can't send/receive!!

[Mark]

I am so frustrated. This is a bad joke. Basically, I can logon to mail,
create contacts, etc. I can email myself (using Mail). I can read the email
I sent myself by going to Google.com hitting GMail, etc.
There is one crtical item I can't do. I can't receive email using Mail.
Any ideas. I went to Tools, Accounts, ADD to create an account (after
deleting the old one so I could start from scratch). It asked me for my
email address, etc. It also asked me for incoming mail server (POP3) which
is pop.gmail.com and the outgoing mail server which is smtp.gmail.com It
asked for my user name, password, checked the box my server requires
authentification.

Go to Advanced:
ougoing server 465
incoming server 995
Check this server requires secure connection-SSL
Server timeouts I put 5

Any thoughts?

And I have to tell you, I'm a nice guy. I like helping people. But at this
point I think I'd play dead if I was in your shoes. I would be pretty over
me!
Thank you for your help and your time, Gary. When you get the chance,lLet
me know what you think I should try next.

--
Mark

Let us know if you need more help. That's what I'm here for.

--
Gary VanderMolen, MS-MVP (Mail)

Hi Gary,
I really appreciate your help. Went back over it. you were right. I didn't
have it set right. Good I can now logon and I get email from the
google sight.
Bad not receiving mail from Mail
Working real late so tonight so I'm going to simply delete the account and
start from scratch. One problem I am experiencing is that I don't have the
screens that the help instructions provided. Beleive it's the Wizard
running. So I am going into tools, accounts, properties, advanced and doing
it from there.
I'll let you know how it turns out.
--
Mark

You're still not following those Gmail setup instructions.
The incoming (POP3) server uses port 995 (not 110), and its SSL
option must be enabled.

--
Gary VanderMolen, MS-MVP (Mail)


Well, I got closer. I can now send and receive email on Gmail Microsoft
Mail pops up two messages:
The connection to the server has failed. Account: 'pop.gmail.com', Server:
'pop.gmail.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
10060, Error Number: 0x800CCC0E
and...
The connection to the server has failed. Account: 'pop.gmail.com (1)',
Server: 'pop.gmail.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E

In properties, I changed both incoming pop.gmail.com and outgoing
smtp.gmail.com to 465 -after first doing just outgoing- and enabled SSL on
both as well.
Gary, sorry this is turning into such a headache for you. I feel bad.
Please let me know if the Yahoo pay plan is easier to install and I'll just
do that.
--
Mark


:

You're using incorrect port and SSL settings for Gmail.
For sending, use port 465 (instead of 25), with the SSL option enabled.
Be sure to follow all the settings given in the instructions:
http://mail.google.com/support/bin/answer.py?answer=86383

--
Gary VanderMolen, MS-MVP (Mail)


Gary,
UGGHHHH. I really appreciate your help. I took your advice and set up a
Gmail account. Nope, that didn't happen. Tried to send an email thinking it
was set up and this is the message I got:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test send',
Account: 'pop.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Server
Response: '530 5.7.0 Must issue a STARTTLS command first. m73sm1126699rnd.0',
Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

I checked the smtp. I have it as smtp.gmail.com That is what is in the
directions. Any idea what to do??? I am sooo close to getting this done.

Thank you for your help, Gary. It's like Star Wars. "Obie one, you are my
only help"

--
Mark


:

You can keep using your Yahoo email address via webmail, using your
browser. If you want to use a desktop email program like Windows Mail,
pay Yahoo to get their premium "Mail Plus" service:
http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/overview/index.html
and use the special settings for that service:
http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-14.html

Alternatively, get a free email account from Gmail: http://gmail.com
and set that up in Windows Mail:
http://mail.google.com/support/bin/answer.py?answer=86383

--
Gary VanderMolen, MS-MVP (Mail)


Thanks Gary. That did help. I have wireless internet access via my
roommates modem. They have a Verizon account with their desktop and laptop
so I give them $20 a month. Very economical. I was obviously naive thinking
I could just get a Yahoo email address, start up Mail, set up my contact
list, and be done.
What would you suggest? Let's assume using Mail as my email program and
keeping my Yahoo email address (one thing I did right. I haven't given
anyone my email address until I make sure I can use it). And don't heistate
to explain it to me as you would a ten year old.
And again, thank you for your time!
--
Mark


:

Just paying for computer hardware and software does not get you a
connection to the Internet. Windows Mail is simply a piece of software,
it does not provide entitlement to connection service.

Your ISP (Internet service provider) is the company who provides
your connection to the Internet. Typically this can be a slow dial-up
connection, or a much faster broadband connection from your cable company
(Comcast, RoadRunner, etc.) or a DSL connection from your telephone
company (Verizon, AT&T/SBC). When you signed up for Internet service,
they should have given you an email address.

Yahoo's Mail Plus service works fine, but all it does is give you an email
address and the right to use their mail servers. It does not give you a
connection to the Internet. I don't want you to pay Yahoo $20 per year
for something that you may already be entitled to through your ISP for no
added cost.

--
Gary VanderMolen, MS-MVP (Mail)


Hi Gary,
O.K. as choices are good. Some questions:
What is an ISP? Where would I find my assigned email address? I purchased
this with '07 Vista Home and Student with Microsoft Mail. Is Microsoft Mail
my ISP?
Paying $20 per year is not a huge issue. Just want to make sure it will
work. Also, can I access email from another computer using Mail, Yahoo, or
both?
Thanks again, Gary. I work crazy hours but I will be responding back as I
want to get this done. Thanks again, Gary!!!
--
Mark


:

Well, you have four choices:
a) Continue to use your free Yahoo account, but only through a web browser.
or
b) Pay Yahoo $20 per year, which gets you their premium Mail Plus service:
http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/overview/index.html
or
c) Switch to a different email address by getting a free Gmail account:
http://gmail.com.
or
d) Who is your ISP? You can use your ISP-provided email address.

--
Gary VanderMolen, MS-MVP (Mail)


Hi Gary,
Yes, it's a free, U.S. based account. What should I do next?? I kinda like
the email address I created (even I can remember it!!) but I can begin again
if that is the best bet. Most important issue: Need to get Mail setup right
the first time.
THANK YOU FOR YOUR TIME
--
Mark


:

Is your Yahoo email account a free one, a paid one, or an ISP-partnered one?
US-based free Yahoo accounts have webmail access only,
no POP access. Windows Mail handles POP mail but not webmail.

If you have the premium (paid) service that Yahoo calls "Mail Plus", use the
special servers and settings for that service:

http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-14.html

--
Gary VanderMolen, MS-MVP (Mail)


Hi Hal,
Sorry for delay as I appreciate your help. Yes, I have McAfee security
suite. I was trying to set up Microsoft Mail when something went wrong.
Keeps popping up a LOGON box asking for User name and Password. When I type
it in it keeps saying invalid. Could I have screwed that up? The exact
message I get is:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re: Welcome to
Windows Mail', Account: 'pop.mail.yahoo.com', Server: 'smtp.mail.yahoo.com',
Protocol: SMTP, Server Response: '530 authentication required - for help go
to http://help.yahoo.com/help/us/mail/pop/pop-11.html', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
Oh, and it gets better. I can't post a question on the discussion board.
No dialog box appears. Only way I can communicate is via reply.
Any help is really appreciated. Just want to get this up and running so I
can move on with life. It may take a day or two before I can respond to
anything you can think of as work doesn't allow me computer access.

 

[Gary VanderMolen]

It appears that your settings for Gmail are correct now.

One quirk: Gmail does not allow you to download any emails you
send to yourself, so that hampers troubleshooting. If you have a free
Hotmail account, you can use it to send a message to your Gmail
account, which Gmail will then allow to download to Windows Mail.

If that test fails, do you get any error message when you try to download email?

--
Gary VanderMolen, MS-MVP (Mail)

I am so frustrated. This is a bad joke. Basically, I can logon to mail,
create contacts, etc. I can email myself (using Mail). I can read the email
I sent myself by going to Google.com hitting GMail, etc.
There is one crtical item I can't do. I can't receive email using Mail.
Any ideas. I went to Tools, Accounts, ADD to create an account (after
deleting the old one so I could start from scratch). It asked me for my
email address, etc. It also asked me for incoming mail server (POP3) which
is pop.gmail.com and the outgoing mail server which is smtp.gmail.com It
asked for my user name, password, checked the box my server requires
authentification.

Go to Advanced:
ougoing server 465
incoming server 995
Check this server requires secure connection-SSL
Server timeouts I put 5

Any thoughts?

And I have to tell you, I'm a nice guy. I like helping people. But at this
point I think I'd play dead if I was in your shoes. I would be pretty over
me!
Thank you for your help and your time, Gary. When you get the chance,lLet
me know what you think I should try next.

--
Mark

Let us know if you need more help. That's what I'm here for.

--
Gary VanderMolen, MS-MVP (Mail)

Hi Gary,
I really appreciate your help. Went back over it. you were right. I didn't
have it set right. Good I can now logon and I get email from the
google sight.
Bad not receiving mail from Mail
Working real late so tonight so I'm going to simply delete the account and
start from scratch. One problem I am experiencing is that I don't have the
screens that the help instructions provided. Beleive it's the Wizard
running. So I am going into tools, accounts, properties, advanced and doing
it from there.
I'll let you know how it turns out.
--
Mark


:

You're still not following those Gmail setup instructions.
The incoming (POP3) server uses port 995 (not 110), and its SSL
option must be enabled.

--
Gary VanderMolen, MS-MVP (Mail)


Well, I got closer. I can now send and receive email on Gmail Microsoft
Mail pops up two messages:
The connection to the server has failed. Account: 'pop.gmail.com', Server:
'pop.gmail.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
10060, Error Number: 0x800CCC0E
and...
The connection to the server has failed. Account: 'pop.gmail.com (1)',
Server: 'pop.gmail.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E

In properties, I changed both incoming pop.gmail.com and outgoing
smtp.gmail.com to 465 -after first doing just outgoing- and enabled SSL on
both as well.
Gary, sorry this is turning into such a headache for you. I feel bad.
Please let me know if the Yahoo pay plan is easier to install and I'll just
do that.
--
Mark


:

You're using incorrect port and SSL settings for Gmail.
For sending, use port 465 (instead of 25), with the SSL option enabled.
Be sure to follow all the settings given in the instructions:
http://mail.google.com/support/bin/answer.py?answer=86383

--
Gary VanderMolen, MS-MVP (Mail)


Gary,
UGGHHHH. I really appreciate your help. I took your advice and set up a
Gmail account. Nope, that didn't happen. Tried to send an email thinking it
was set up and this is the message I got:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test send',
Account: 'pop.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Server
Response: '530 5.7.0 Must issue a STARTTLS command first. m73sm1126699rnd.0',
Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

I checked the smtp. I have it as smtp.gmail.com That is what is in the
directions. Any idea what to do??? I am sooo close to getting this done.

Thank you for your help, Gary. It's like Star Wars. "Obie one, you are my
only help"

--
Mark


:

You can keep using your Yahoo email address via webmail, using your
browser. If you want to use a desktop email program like Windows Mail,
pay Yahoo to get their premium "Mail Plus" service:
http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/overview/index.html
and use the special settings for that service:
http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-14.html

Alternatively, get a free email account from Gmail: http://gmail.com
and set that up in Windows Mail:
http://mail.google.com/support/bin/answer.py?answer=86383

--
Gary VanderMolen, MS-MVP (Mail)


Thanks Gary. That did help. I have wireless internet access via my
roommates modem. They have a Verizon account with their desktop and laptop
so I give them $20 a month. Very economical. I was obviously naive thinking
I could just get a Yahoo email address, start up Mail, set up my contact
list, and be done.
What would you suggest? Let's assume using Mail as my email program and
keeping my Yahoo email address (one thing I did right. I haven't given
anyone my email address until I make sure I can use it). And don't heistate
to explain it to me as you would a ten year old.
And again, thank you for your time!
--
Mark


:

Just paying for computer hardware and software does not get you a
connection to the Internet. Windows Mail is simply a piece of software,
it does not provide entitlement to connection service.

Your ISP (Internet service provider) is the company who provides
your connection to the Internet. Typically this can be a slow dial-up
connection, or a much faster broadband connection from your cable company
(Comcast, RoadRunner, etc.) or a DSL connection from your telephone
company (Verizon, AT&T/SBC). When you signed up for Internet service,
they should have given you an email address.

Yahoo's Mail Plus service works fine, but all it does is give you an email
address and the right to use their mail servers. It does not give you a
connection to the Internet. I don't want you to pay Yahoo $20 per year
for something that you may already be entitled to through your ISP for no
added cost.

--
Gary VanderMolen, MS-MVP (Mail)


Hi Gary,
O.K. as choices are good. Some questions:
What is an ISP? Where would I find my assigned email address? I purchased
this with '07 Vista Home and Student with Microsoft Mail. Is Microsoft Mail
my ISP?
Paying $20 per year is not a huge issue. Just want to make sure it will
work. Also, can I access email from another computer using Mail, Yahoo, or
both?
Thanks again, Gary. I work crazy hours but I will be responding back as I
want to get this done. Thanks again, Gary!!!
--
Mark


:

Well, you have four choices:
a) Continue to use your free Yahoo account, but only through a web browser.
or
b) Pay Yahoo $20 per year, which gets you their premium Mail Plus service:
http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/overview/index.html
or
c) Switch to a different email address by getting a free Gmail account:
http://gmail.com.
or
d) Who is your ISP? You can use your ISP-provided email address.

--
Gary VanderMolen, MS-MVP (Mail)


Hi Gary,
Yes, it's a free, U.S. based account. What should I do next?? I kinda like
the email address I created (even I can remember it!!) but I can begin again
if that is the best bet. Most important issue: Need to get Mail setup right
the first time.
THANK YOU FOR YOUR TIME
--
Mark


:

Is your Yahoo email account a free one, a paid one, or an ISP-partnered one?
US-based free Yahoo accounts have webmail access only,
no POP access. Windows Mail handles POP mail but not webmail.

If you have the premium (paid) service that Yahoo calls "Mail Plus", use the
special servers and settings for that service:

http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-14.html

--
Gary VanderMolen, MS-MVP (Mail)


Hi Hal,
Sorry for delay as I appreciate your help. Yes, I have McAfee security
suite. I was trying to set up Microsoft Mail when something went wrong.
Keeps popping up a LOGON box asking for User name and Password. When I type
it in it keeps saying invalid. Could I have screwed that up? The exact
message I get is:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re: Welcome to
Windows Mail', Account: 'pop.mail.yahoo.com', Server: 'smtp.mail.yahoo.com',
Protocol: SMTP, Server Response: '530 authentication required - for help go
to http://help.yahoo.com/help/us/mail/pop/pop-11.html', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
Oh, and it gets better. I can't post a question on the discussion board.
No dialog box appears. Only way I can communicate is via reply.
Any help is really appreciated. Just want to get this up and running so I
can move on with life. It may take a day or two before I can respond to
anything you can think of as work doesn't allow me computer access.

 

[Mark]

Gary,
I'll let you know as soon as I can get someone to email me. OHHH, I'm
hoping this is it.
One question I meant to ask fromm the outset but never asked. Why can't I
utilize the "NEW" box. I had to ask questions from the "Reply" box because
when I hit NEW I heard a noise but no dialog box ever appeared? Whether it
was a new question or comment didn't matter. No dialog box.
Thanks
--
Mark

It appears that your settings for Gmail are correct now.

One quirk: Gmail does not allow you to download any emails you
send to yourself, so that hampers troubleshooting. If you have a free
Hotmail account, you can use it to send a message to your Gmail
account, which Gmail will then allow to download to Windows Mail.

If that test fails, do you get any error message when you try to download email?

--
Gary VanderMolen, MS-MVP (Mail)

I am so frustrated. This is a bad joke. Basically, I can logon to mail,
create contacts, etc. I can email myself (using Mail). I can read the email
I sent myself by going to Google.com hitting GMail, etc.
There is one crtical item I can't do. I can't receive email using Mail.
Any ideas. I went to Tools, Accounts, ADD to create an account (after
deleting the old one so I could start from scratch). It asked me for my
email address, etc. It also asked me for incoming mail server (POP3) which
is pop.gmail.com and the outgoing mail server which is smtp.gmail.com It
asked for my user name, password, checked the box my server requires
authentification.

Go to Advanced:
ougoing server 465
incoming server 995
Check this server requires secure connection-SSL
Server timeouts I put 5

Any thoughts?

And I have to tell you, I'm a nice guy. I like helping people. But at this
point I think I'd play dead if I was in your shoes. I would be pretty over
me!
Thank you for your help and your time, Gary. When you get the chance,lLet
me know what you think I should try next.

--
Mark

Let us know if you need more help. That's what I'm here for.

--
Gary VanderMolen, MS-MVP (Mail)


Hi Gary,
I really appreciate your help. Went back over it. you were right. I didn't
have it set right. Good I can now logon and I get email from the
google sight.
Bad not receiving mail from Mail
Working real late so tonight so I'm going to simply delete the account and
start from scratch. One problem I am experiencing is that I don't have the
screens that the help instructions provided. Beleive it's the Wizard
running. So I am going into tools, accounts, properties, advanced and doing
it from there.
I'll let you know how it turns out.
--
Mark


:

You're still not following those Gmail setup instructions.
The incoming (POP3) server uses port 995 (not 110), and its SSL
option must be enabled.

--
Gary VanderMolen, MS-MVP (Mail)


Well, I got closer. I can now send and receive email on Gmail Microsoft
Mail pops up two messages:
The connection to the server has failed. Account: 'pop.gmail.com', Server:
'pop.gmail.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
10060, Error Number: 0x800CCC0E
and...
The connection to the server has failed. Account: 'pop.gmail.com (1)',
Server: 'pop.gmail.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E

In properties, I changed both incoming pop.gmail.com and outgoing
smtp.gmail.com to 465 -after first doing just outgoing- and enabled SSL on
both as well.
Gary, sorry this is turning into such a headache for you. I feel bad.
Please let me know if the Yahoo pay plan is easier to install and I'll just
do that.
--
Mark


:

You're using incorrect port and SSL settings for Gmail.
For sending, use port 465 (instead of 25), with the SSL option enabled.
Be sure to follow all the settings given in the instructions:
http://mail.google.com/support/bin/answer.py?answer=86383

--
Gary VanderMolen, MS-MVP (Mail)


Gary,
UGGHHHH. I really appreciate your help. I took your advice and set up a
Gmail account. Nope, that didn't happen. Tried to send an email thinking it
was set up and this is the message I got:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test send',
Account: 'pop.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Server
Response: '530 5.7.0 Must issue a STARTTLS command first. m73sm1126699rnd.0',
Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

I checked the smtp. I have it as smtp.gmail.com That is what is in the
directions. Any idea what to do??? I am sooo close to getting this done.

Thank you for your help, Gary. It's like Star Wars. "Obie one, you are my
only help"

--
Mark


:

You can keep using your Yahoo email address via webmail, using your
browser. If you want to use a desktop email program like Windows Mail,
pay Yahoo to get their premium "Mail Plus" service:
http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/overview/index.html
and use the special settings for that service:
http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-14.html

Alternatively, get a free email account from Gmail: http://gmail.com
and set that up in Windows Mail:
http://mail.google.com/support/bin/answer.py?answer=86383

--
Gary VanderMolen, MS-MVP (Mail)


Thanks Gary. That did help. I have wireless internet access via my
roommates modem. They have a Verizon account with their desktop and laptop
so I give them $20 a month. Very economical. I was obviously naive thinking
I could just get a Yahoo email address, start up Mail, set up my contact
list, and be done.
What would you suggest? Let's assume using Mail as my email program and
keeping my Yahoo email address (one thing I did right. I haven't given
anyone my email address until I make sure I can use it). And don't heistate
to explain it to me as you would a ten year old.
And again, thank you for your time!
--
Mark


:

Just paying for computer hardware and software does not get you a
connection to the Internet. Windows Mail is simply a piece of software,
it does not provide entitlement to connection service.

Your ISP (Internet service provider) is the company who provides
your connection to the Internet. Typically this can be a slow dial-up
connection, or a much faster broadband connection from your cable company
(Comcast, RoadRunner, etc.) or a DSL connection from your telephone
company (Verizon, AT&T/SBC). When you signed up for Internet service,
they should have given you an email address.

Yahoo's Mail Plus service works fine, but all it does is give you an email
address and the right to use their mail servers. It does not give you a
connection to the Internet. I don't want you to pay Yahoo $20 per year
for something that you may already be entitled to through your ISP for no
added cost.

--
Gary VanderMolen, MS-MVP (Mail)


Hi Gary,
O.K. as choices are good. Some questions:
What is an ISP? Where would I find my assigned email address? I purchased
this with '07 Vista Home and Student with Microsoft Mail. Is Microsoft Mail
my ISP?
Paying $20 per year is not a huge issue. Just want to make sure it will
work. Also, can I access email from another computer using Mail, Yahoo, or
both?
Thanks again, Gary. I work crazy hours but I will be responding back as I
want to get this done. Thanks again, Gary!!!
--
Mark


:

Well, you have four choices:
a) Continue to use your free Yahoo account, but only through a web browser.
or
b) Pay Yahoo $20 per year, which gets you their premium Mail Plus service:
http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/overview/index.html
or
c) Switch to a different email address by getting a free Gmail account:
http://gmail.com.
or
d) Who is your ISP? You can use your ISP-provided email address.

--
Gary VanderMolen, MS-MVP (Mail)


Hi Gary,
Yes, it's a free, U.S. based account. What should I do next?? I kinda like
the email address I created (even I can remember it!!) but I can begin again
if that is the best bet. Most important issue: Need to get Mail setup right
the first time.
THANK YOU FOR YOUR TIME
--
Mark


:

Is your Yahoo email account a free one, a paid one, or an ISP-partnered one?
US-based free Yahoo accounts have webmail access only,
no POP access. Windows Mail handles POP mail but not webmail.

If you have the premium (paid) service that Yahoo calls "Mail Plus", use the
special servers and settings for that service:

http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-14.html

--
Gary VanderMolen, MS-MVP (Mail)


Hi Hal,
Sorry for delay as I appreciate your help. Yes, I have McAfee security
suite. I was trying to set up Microsoft Mail when something went wrong.
Keeps popping up a LOGON box asking for User name and Password. When I type
it in it keeps saying invalid. Could I have screwed that up? The exact
message I get is:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re: Welcome to
Windows Mail', Account: 'pop.mail.yahoo.com', Server: 'smtp.mail.yahoo.com',
Protocol: SMTP, Server Response: '530 authentication required - for help go
to http://help.yahoo.com/help/us/mail/pop/pop-11.html', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
Oh, and it gets better. I can't post a question on the discussion board.
No dialog box appears. Only way I can communicate is via reply.
Any help is really appreciated. Just want to get this up and running so I
can move on with life. It may take a day or two before I can respond to
anything you can think of as work doesn't allow me computer access.

 

[Gary VanderMolen]

I presume you are talking about the web interface for this forum
(actually a newsgroup). The web interface is known to be very buggy,
which is why we responders don't use it. It is much better to use the
very nice newsgroup reader that comes included with Windows Mail.
See if you can open this link:
news://msnews.microsoft.com/microsoft.public.windows.vista.mail

--
Gary VanderMolen, MS-MVP (Mail)

Gary,
I'll let you know as soon as I can get someone to email me. OHHH, I'm
hoping this is it.
One question I meant to ask fromm the outset but never asked. Why can't I
utilize the "NEW" box. I had to ask questions from the "Reply" box because
when I hit NEW I heard a noise but no dialog box ever appeared? Whether it
was a new question or comment didn't matter. No dialog box.
Thanks
--
Mark

It appears that your settings for Gmail are correct now.

One quirk: Gmail does not allow you to download any emails you
send to yourself, so that hampers troubleshooting. If you have a free
Hotmail account, you can use it to send a message to your Gmail
account, which Gmail will then allow to download to Windows Mail.

If that test fails, do you get any error message when you try to download email?

--
Gary VanderMolen, MS-MVP (Mail)

I am so frustrated. This is a bad joke. Basically, I can logon to mail,
create contacts, etc. I can email myself (using Mail). I can read the email
I sent myself by going to Google.com hitting GMail, etc.
There is one crtical item I can't do. I can't receive email using Mail.
Any ideas. I went to Tools, Accounts, ADD to create an account (after
deleting the old one so I could start from scratch). It asked me for my
email address, etc. It also asked me for incoming mail server (POP3) which
is pop.gmail.com and the outgoing mail server which is smtp.gmail.com It
asked for my user name, password, checked the box my server requires
authentification.

Go to Advanced:
ougoing server 465
incoming server 995
Check this server requires secure connection-SSL
Server timeouts I put 5

Any thoughts?

And I have to tell you, I'm a nice guy. I like helping people. But at this
point I think I'd play dead if I was in your shoes. I would be pretty over
me!
Thank you for your help and your time, Gary. When you get the chance,lLet
me know what you think I should try next.

--
Mark


:

Let us know if you need more help. That's what I'm here for.

--
Gary VanderMolen, MS-MVP (Mail)


Hi Gary,
I really appreciate your help. Went back over it. you were right. I didn't
have it set right. Good I can now logon and I get email from the
google sight.
Bad not receiving mail from Mail
Working real late so tonight so I'm going to simply delete the account and
start from scratch. One problem I am experiencing is that I don't have the
screens that the help instructions provided. Beleive it's the Wizard
running. So I am going into tools, accounts, properties, advanced and doing
it from there.
I'll let you know how it turns out.
--
Mark


:

You're still not following those Gmail setup instructions.
The incoming (POP3) server uses port 995 (not 110), and its SSL
option must be enabled.

--
Gary VanderMolen, MS-MVP (Mail)


Well, I got closer. I can now send and receive email on Gmail Microsoft
Mail pops up two messages:
The connection to the server has failed. Account: 'pop.gmail.com', Server:
'pop.gmail.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error:
10060, Error Number: 0x800CCC0E
and...
The connection to the server has failed. Account: 'pop.gmail.com (1)',
Server: 'pop.gmail.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E

In properties, I changed both incoming pop.gmail.com and outgoing
smtp.gmail.com to 465 -after first doing just outgoing- and enabled SSL on
both as well.
Gary, sorry this is turning into such a headache for you. I feel bad.
Please let me know if the Yahoo pay plan is easier to install and I'll just
do that.
--
Mark


:

You're using incorrect port and SSL settings for Gmail.
For sending, use port 465 (instead of 25), with the SSL option enabled.
Be sure to follow all the settings given in the instructions:
http://mail.google.com/support/bin/answer.py?answer=86383

--
Gary VanderMolen, MS-MVP (Mail)


Gary,
UGGHHHH. I really appreciate your help. I took your advice and set up a
Gmail account. Nope, that didn't happen. Tried to send an email thinking it
was set up and this is the message I got:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test send',
Account: 'pop.gmail.com', Server: 'smtp.gmail.com', Protocol: SMTP, Server
Response: '530 5.7.0 Must issue a STARTTLS command first. m73sm1126699rnd.0',
Port: 25, Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

I checked the smtp. I have it as smtp.gmail.com That is what is in the
directions. Any idea what to do??? I am sooo close to getting this done.

Thank you for your help, Gary. It's like Star Wars. "Obie one, you are my
only help"

--
Mark


:

You can keep using your Yahoo email address via webmail, using your
browser. If you want to use a desktop email program like Windows Mail,
pay Yahoo to get their premium "Mail Plus" service:
http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/overview/index.html
and use the special settings for that service:
http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-14.html

Alternatively, get a free email account from Gmail: http://gmail.com
and set that up in Windows Mail:
http://mail.google.com/support/bin/answer.py?answer=86383

--
Gary VanderMolen, MS-MVP (Mail)


Thanks Gary. That did help. I have wireless internet access via my
roommates modem. They have a Verizon account with their desktop and laptop
so I give them $20 a month. Very economical. I was obviously naive thinking
I could just get a Yahoo email address, start up Mail, set up my contact
list, and be done.
What would you suggest? Let's assume using Mail as my email program and
keeping my Yahoo email address (one thing I did right. I haven't given
anyone my email address until I make sure I can use it). And don't heistate
to explain it to me as you would a ten year old.
And again, thank you for your time!
--
Mark


:

Just paying for computer hardware and software does not get you a
connection to the Internet. Windows Mail is simply a piece of software,
it does not provide entitlement to connection service.

Your ISP (Internet service provider) is the company who provides
your connection to the Internet. Typically this can be a slow dial-up
connection, or a much faster broadband connection from your cable company
(Comcast, RoadRunner, etc.) or a DSL connection from your telephone
company (Verizon, AT&T/SBC). When you signed up for Internet service,
they should have given you an email address.

Yahoo's Mail Plus service works fine, but all it does is give you an email
address and the right to use their mail servers. It does not give you a
connection to the Internet. I don't want you to pay Yahoo $20 per year
for something that you may already be entitled to through your ISP for no
added cost.

--
Gary VanderMolen, MS-MVP (Mail)


Hi Gary,
O.K. as choices are good. Some questions:
What is an ISP? Where would I find my assigned email address? I purchased
this with '07 Vista Home and Student with Microsoft Mail. Is Microsoft Mail
my ISP?
Paying $20 per year is not a huge issue. Just want to make sure it will
work. Also, can I access email from another computer using Mail, Yahoo, or
both?
Thanks again, Gary. I work crazy hours but I will be responding back as I
want to get this done. Thanks again, Gary!!!
--
Mark


:

Well, you have four choices:
a) Continue to use your free Yahoo account, but only through a web browser.
or
b) Pay Yahoo $20 per year, which gets you their premium Mail Plus service:
http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/overview/index.html
or
c) Switch to a different email address by getting a free Gmail account:
http://gmail.com.
or
d) Who is your ISP? You can use your ISP-provided email address.

--
Gary VanderMolen, MS-MVP (Mail)


Hi Gary,
Yes, it's a free, U.S. based account. What should I do next?? I kinda like
the email address I created (even I can remember it!!) but I can begin again
if that is the best bet. Most important issue: Need to get Mail setup right
the first time.
THANK YOU FOR YOUR TIME
--
Mark


:

Is your Yahoo email account a free one, a paid one, or an ISP-partnered one?
US-based free Yahoo accounts have webmail access only,
no POP access. Windows Mail handles POP mail but not webmail.

If you have the premium (paid) service that Yahoo calls "Mail Plus", use the
special servers and settings for that service:

http://help.yahoo.com/l/us/yahoo/mail/original/mailplus/pop/pop-14.html

--
Gary VanderMolen, MS-MVP (Mail)


Hi Hal,
Sorry for delay as I appreciate your help. Yes, I have McAfee security
suite. I was trying to set up Microsoft Mail when something went wrong.
Keeps popping up a LOGON box asking for User name and Password. When I type
it in it keeps saying invalid. Could I have screwed that up? The exact
message I get is:
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re: Welcome to
Windows Mail', Account: 'pop.mail.yahoo.com', Server: 'smtp.mail.yahoo.com',
Protocol: SMTP, Server Response: '530 authentication required - for help go
to http://help.yahoo.com/help/us/mail/pop/pop-11.html', Port: 25,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78
Oh, and it gets better. I can't post a question on the discussion board.
No dialog box appears. Only way I can communicate is via reply.
Any help is really appreciated. Just want to get this up and running so I
can move on with life. It may take a day or two before I can respond to
anything you can think of as work doesn't allow me computer access.

 

[Frank Saunders MS-MVP IE,OE/WM]

Gary,
I'll let you know as soon as I can get someone to email me. OHHH, I'm
hoping this is it.
One question I meant to ask fromm the outset but never asked. Why can't I
utilize the "NEW" box. I had to ask questions from the "Reply" box
because
when I hit NEW I heard a noise but no dialog box ever appeared? Whether
it
was a new question or comment didn't matter. No dialog box.

Turn off your non-Microsoft popup blocker when using the Web interface to
newsgroups.

 

[fletch68]

Hi
Can anyone help me. I have just had a healthcheck done aand now cant
send/receive mail. Its asking for a user name nd password. The message I
get is

Account: 'pop.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server
Response: '-ERR [AUTH] Username and password not accepted.', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

Your settings are good. Which antivirus do you have?
That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (Mail)

Hi
Can anyone help me. I have just had a healthcheck done aand now cant
send/receive mail. Its asking for a user name nd password. The message I
get is

Account: 'pop.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server
Response: '-ERR [AUTH] Username and password not accepted.', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Hi, out of the blue I am now being asked to enter in my username and password
when I go into windows mail - how can I fix!!


Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3,
Server Response: '-ERR [AUTH] Username and password not accepted.', Port:
995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[fletch68]

Our antivirus is Norton.

Your settings are good. Which antivirus do you have?
That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (Mail)

Hi
Can anyone help me. I have just had a healthcheck done aand now cant
send/receive mail. Its asking for a user name nd password. The message I
get is

Account: 'pop.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server
Response: '-ERR [AUTH] Username and password not accepted.', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Hi, out of the blue I am now being asked to enter in my username and password
when I go into windows mail - how can I fix!!


Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3,
Server Response: '-ERR [AUTH] Username and password not accepted.', Port:
995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

 

[Gary VanderMolen]

Norton Antivirus 2008 (and earlier) is among the top three troublemakers
for Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Several users here have reported that Symantec will give you a free
upgrade to Norton Antivirus 2009, which cures the problem.

In a worst case scenario, you may have to uninstall Norton, followed by
using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (Mail)

Our antivirus is Norton.

Your settings are good. Which antivirus do you have?
That type of problem is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (Mail)

Hi
Can anyone help me. I have just had a healthcheck done aand now cant
send/receive mail. Its asking for a user name nd password. The message I
get is

Account: 'pop.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server
Response: '-ERR [AUTH] Username and password not accepted.', Port: 995,
Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92



:

Hi, out of the blue I am now being asked to enter in my username and password
when I go into windows mail - how can I fix!!


Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3,
Server Response: '-ERR [AUTH] Username and password not accepted.', Port:
995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92