Can't send or receive e-mail. So far everyone is stumped.

G

Guest

I'm new to this so hang in there with me.
I have Microsoft Windows Mail through Vista and for the last few days have
not been able to send or receive e-mails.
My internet provider (AT&T) has tried to help me to ensure all the settings
are correct.
When I attempt to send/receive mail, I get a pop up message that says,
"Please verify that both the username and password are correct for your mail
server." I've done that over and over again, and it won't go away.

If I try to Cancel it, I get this:

Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
Server Response: '-ERR invalid user/password', Port: 995, Secure(SSL): Yes,
Server Error: 0x800CCC90, Error Number: 0x800CCC92

How can I reset my username and password and try to start fresh? Yesterday
the username/password pop up wasn't there, but a different error code was.

I need help! Thanks!
 
W

William

stacie_079 said:
I'm new to this so hang in there with me.
I have Microsoft Windows Mail through Vista and for the last few days have
not been able to send or receive e-mails.
My internet provider (AT&T) has tried to help me to ensure all the settings
are correct.
When I attempt to send/receive mail, I get a pop up message that says,
"Please verify that both the username and password are correct for your mail
server." I've done that over and over again, and it won't go away.

If I try to Cancel it, I get this:

Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
Server Response: '-ERR invalid user/password', Port: 995, Secure(SSL): Yes,
Server Error: 0x800CCC90, Error Number: 0x800CCC92

How can I reset my username and password and try to start fresh? Yesterday
the username/password pop up wasn't there, but a different error code was.

I need help! Thanks!
Click to expand...
I had the same problem and I cannot remember the exact solution but go
into tools /options under send/ mail options and check if you have these
settings

For Mail Plain text Mime is checked and encode text = none
then under HTML settings encode text = quoted printable

See if that helps

I had seen this at the bellsouth web site and think since they merged it
maybe the same problem

Bill
 
G

Guest

Yahoo Mail is a web based email prigram, and nothing to do with AT & T.
Delete "yahoo" out of both incoming and outgoing mail servers!
In fact, ring them back, and ask what your incoming and outgoing , username
and password should be.
 
G

Guest

stacie_079" said:
How can I reset my username and password and try to start fresh? Yesterday
the username/password pop up wasn't there, but a different error code was.
Click to expand...

Try the following: delete your mail account and create it new from scratch
with your correct data. Verify with your provider that you make use of the
correct entries for username, password and the server names.

Axel
 
A

Adam Albright

I'm new to this so hang in there with me.
I have Microsoft Windows Mail through Vista and for the last few days have
not been able to send or receive e-mails.
My internet provider (AT&T) has tried to help me to ensure all the settings
are correct.
When I attempt to send/receive mail, I get a pop up message that says,
"Please verify that both the username and password are correct for your mail
server." I've done that over and over again, and it won't go away.

If I try to Cancel it, I get this:

Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
Server Response: '-ERR invalid user/password', Port: 995, Secure(SSL): Yes,
Server Error: 0x800CCC90, Error Number: 0x800CCC92

How can I reset my username and password and try to start fresh? Yesterday
the username/password pop up wasn't there, but a different error code was.

I need help! Thanks!
Click to expand...
Anytime Vista screws up, which is daily for a lot of people, the first
thing to try is a rollback with a restore point prior to a point
previous to when you first noticed whatever system problem you're
having now.
 
T

Tibery-OS

Delete "yahoo" out of both incoming and outgoing mail servers!

oh brilliant! lol.. what if she is paying for the yahoo premium email and
she has a pop account with yahoo?

gesh you vistaboys are dense!

to stacie.. whatever you do DONT listen to this dope
 
K

Ken Blake, MVP

I'm new to this so hang in there with me.
I have Microsoft Windows Mail through Vista and for the last few days have
not been able to send or receive e-mails.
My internet provider (AT&T) has tried to help me to ensure all the settings
are correct.
When I attempt to send/receive mail, I get a pop up message that says,
"Please verify that both the username and password are correct for your mail
server." I've done that over and over again, and it won't go away.

If I try to Cancel it, I get this:

Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
Server Response: '-ERR invalid user/password', Port: 995, Secure(SSL): Yes,
Server Error: 0x800CCC90, Error Number: 0x800CCC92
Click to expand...


You have the pop3 server set up improperly. Ask ATT what it should be.
"Yahoo" should not be present in it.

While you're at it, get them to also tell what the smtp server should
be and make sure that's set up correctly too. You probably have a
similar error in both settings.
 
N

norm

You have the pop3 server set up improperly. Ask ATT what it should be.
"Yahoo" should not be present in it.
Click to expand...
Your statement is incorrect. The servers are as follows:
pop.att.yahoo.com
smtp.att.yahoo.com
 
N

norm

stacie_079 said:
I'm new to this so hang in there with me.
I have Microsoft Windows Mail through Vista and for the last few days have
not been able to send or receive e-mails.
My internet provider (AT&T) has tried to help me to ensure all the settings
are correct.
When I attempt to send/receive mail, I get a pop up message that says,
"Please verify that both the username and password are correct for your mail
server." I've done that over and over again, and it won't go away.

If I try to Cancel it, I get this:

Account: 'pop.att.yahoo.com', Server: 'pop.att.yahoo.com', Protocol: POP3,
Server Response: '-ERR invalid user/password', Port: 995, Secure(SSL): Yes,
Server Error: 0x800CCC90, Error Number: 0x800CCC92

How can I reset my username and password and try to start fresh? Yesterday
the username/password pop up wasn't there, but a different error code was.

I need help! Thanks!
Click to expand...
Follow the setup instructions here:
http://helpme.att.net/article.php?item=285
The server names needed are as follows:
pop.att.yahoo.com
smtp.att.yahoo.com
 
N

norm

norm said:
Follow the setup instructions here:
http://helpme.att.net/article.php?item=285
The server names needed are as follows:
pop.att.yahoo.com
smtp.att.yahoo.com
Click to expand...

Also, if you are using anti-virus email scanning, disable it. Problems
such as you are seeing can be caused by such scanning. Post back with
your virus scan program name if you need advice as to turning of the
email scanning.
 
C

Chad Harris

Yo Stacie--

Delete the account--it's configured with the wrong server name.
Follow directions you've been given to set up the account.
Find out from your local ATT provider's site what server name to use. It
sure isn't anything with yahoo in it--I don't know how and why you had yahoo
in what you gave us.

Also keep in mind this--(lol most of those socket error explanations will
help you as much as a bucket of paint to paint the tallest building in Kuala
Lumpur.

I also have this thought. I'm sure what you posted with yahoo in it
indicates you have the server name configured wrong. Did you configure this
and with whose directions.


Again if you go to ATT's site--that'd be the ISP and type in Outlook Express
or Windows Mail, you'll see with pics exactly how to configure this and what
server name to use for your location.

Good luck,

CH
 
N

norm

Chad said:
Yo Stacie--

Delete the account--it's configured with the wrong server name.
Follow directions you've been given to set up the account.
Find out from your local ATT provider's site what server name to use.
It sure isn't anything with yahoo in it--I don't know how and why you
had yahoo in what you gave us.
Click to expand...
The correct server names to be used are as follows:
pop.att.yahoo.com
smtp.att.yahoo.com
 
N

norm

Tibery-OS said:
oh brilliant! lol.. what if she is paying for the yahoo premium email and
she has a pop account with yahoo?
Click to expand...
That supposition also has nothing to do with the issue. The server names
as stated are correct:
pop.att.yahoo.com
smtp.att.yahoo.com
gesh you vistaboys are dense!
Click to expand...
It is not just vistaboys that are dense.
 
K

Kevin Weaver

Wrong, Yahoo is the server that supplies email service for sbcglobal.net AKA
AT&T,,,
 
C

Charlie Tame

norm said:
The correct server names to be used are as follows:
pop.att.yahoo.com
smtp.att.yahoo.com
Click to expand...


Norm, you get 100 points for dogged persistence :)

Is that supposed to be secure SSL setting? I don't know but that may
have been the original problem. (Evidently no use trying to ask the
question of anyone else here, apparently the "Yahoos" can't read.


ping pop.att.yahoo.com
PING pop-sbc.mail.yahoo4.akadns.net (216.252.120.29) 56(84) bytes of data.
64 bytes from pop1.sbc.mail.vip.sp1.yahoo.com (216.252.120.29):
icmp_seq=1 ttl=54 time=72.5 ms
 
N

norm

Charlie said:
Norm, you get 100 points for dogged persistence :)

Is that supposed to be secure SSL setting? I don't know but that may
have been the original problem. (Evidently no use trying to ask the
question of anyone else here, apparently the "Yahoos" can't read.
Click to expand...
Yes, it is supposed to be ssl.
These instructions, if followed, should eliminate any question of
settings being screwed up.
From the att tutorial for oe (applicable to windows mail):

To locate and verify your email settings in Outlook Express:
1. - 5. snipped
6. Verify these settings:
* For "My incoming mail server is a ____ server," the field contains POP3.
* The Incoming mail (POP3) and Outgoing mail (SMTP) fields contain the
correct mail server settings. (which are indeed pop.att.yahoo.com and
smtp.att.yahoo.com)
* The Account name field contains your full AT&T Yahoo! email address
(e.g., (e-mail address removed)). (or whatever your legacy domain might be)
* The box next to Log on using Secure Password Authentication is NOT
checked.
* The My server requires authentication box is checked.
7. Click on the Advanced tab.
8. Verify these settings:
Note: When updating the secure sever settings, check SSL checkbox first,
then update the port number setting.
* Under Outgoing mail (SMTP) should be port 465 and the box next to This
server requires a secure connection (SSL) is checked.
* Under Incoming mail (POP3) should be port 995 and the box next to
This server requires a secure connection (SSL) is checked.
 

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