Can't send mail on Windows Mail

[Sharon]

Very frustrating....can't sent mail on Windows Mail - receive is ok. Please
help.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test',
Account: 'Windows Mail', Server: 'smtp.att.yahoo.com', Protocol: SMTP, Server
Response: '530 authentication required - for help go to
http://help.yahoo.com/help/us/sbc/dsl/mail/pop/pop-11.html', Port: 465,
Secure(SSL): Yes, Server Error: 530, Error Number: 0x800CCC78 Thanks.

 

[Mr. Arnold]

Very frustrating....can't sent mail on Windows Mail - receive is ok.
Please
help.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test',
Account: 'Windows Mail', Server: 'smtp.att.yahoo.com', Protocol: SMTP,
Server
Response: '530 authentication required - for help go to
http://help.yahoo.com/help/us/sbc/dsl/mail/pop/pop-11.html', Port: 465,
Secure(SSL): Yes, Server Error: 530, Error Number: 0x800CCC78 Thanks.
--

You need to check with your ISP. It looks like they expect out going mail to
be directed to port 465. WM may be set to use port 25, which is the
default/standard SMTP (Simple Mail Transport Protocol) port.

 

[Peter Foldes]

My Server requires Authentication checked in your mail setup????

 

[Gary VanderMolen]

As her error message shows, Sharon is using the correct port (465).

 

[Mr. Arnold]

As her error message shows, Sharon is using the correct port (465).

How do you know this? The ISP could have switched from 465 to 25. This
doesn't account for the email client program that must be configured to use
the correct port in either case. For all you know, WM could have totally
hosed it.

One never assume anything in trouble shooting or problem solving. Now maybe,
you're right there with the person doing the pointing and clicking with the
mouse and using the keyboard.

 

[Frank Saunders MS-MVP IE,OE/WM]

How do you know this? The ISP could have switched from 465 to 25. This
doesn't account for the email client program that must be configured to
use the correct port in either case. For all you know, WM could have
totally hosed it.

Then she'd get a different error message.

 

[Gary VanderMolen]

I don't assume anything when troubleshooting. However,
the specific error message, compared with the ISP's published
email settings, will almost always reveal the exact cause
for the problem.

 

[Mr. Arnold]

I don't assume anything when troubleshooting. However,
the specific error message, compared with the ISP's published
email settings, will almost always reveal the exact cause
for the problem.

I have had plenty more that my share of problems and resolutions with
Outlook, OE and WM to know what I am looking at with email problems. On top
of that, there is not that many of them and it's the same ones, over and
over.

 

[Paul MontDenturesDropped]

Then she'd get a different error message.

WM could loose the setting, which it has a nasty habit of loosing things
may not be the case.

 

[Gary VanderMolen]

WM could loose the setting, which it has a nasty habit of loosing things may not be the case.

I've not had that happen in 23 months of daily WM operations.
However, I grant you that use of a non-compatible antivirus can corrupt
WM accounts. As always, the complete error message will usually tell
you what setting is wrong.

 

[LUKE ASHILN]

I don't assume anything when troubleshooting. However,
the specific error message, compared with the ISP's published
email settings, will almost always reveal the exact cause
for the problem.