can't reply, forward or send attachments

[SStone]

Thought it was all fixed. Changed to CA antivirus. I'm now able to create and
send messages, but can't reply or forward or send attachment.
Do I need to download the file that fixes messages stuck in the outbox? The
symptoms described on the support page are accurate, except I am able to move
messages from my outbox to drafts folder and I can delete messages from my
outbox.
Error message:
Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: Email issues?', Account: 'pop-server.stny.rr.com',
Server: 'smtp-server.stny.rr.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
Error Number: 0x800CCC0F

 

[Gary VanderMolen]

No, the Microsoft hotfix does not apply to that error message.
Delete the mail account, restart Windows Mail, then recreate that
account. There may have been some residual corruption from your
previous antivirus.

If that does not fix it, I'd suggest upgrading to Windows Live Mail:
http://get.live.com/wlmail/overview

 

[Guest]

Thought it was all fixed. Changed to CA antivirus. I'm now able to create
and
send messages, but can't reply or forward or send attachment.
Do I need to download the file that fixes messages stuck in the outbox?
The
symptoms described on the support page are accurate, except I am able to
move
messages from my outbox to drafts folder and I can delete messages from my
outbox.
Error message:
Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: Email issues?', Account:
'pop-server.stny.rr.com',
Server: 'smtp-server.stny.rr.com', Protocol: SMTP, Port: 25, Secure(SSL):
No,
Error Number: 0x800CCC0F

That hotfix is seldom needed unless you have at least one message in some
folder that refuses to move to another folder or delete.

You may want to check if you have the correct setup for a Roadrunner
account:

<http://help.rr.com/AA/rrwho.aspx?ReturnUrl=/HMSLogic/email_help_topic.aspx?topic=E+mail&topic=E+mail>

Does your connection to that server cross over from one internet provider's
equipment to another's before it reaches the server? If so, such
connections
to port 25 are often blocked to cause trouble for spammers.

 

[SStone]

Thanks for the link to Windows Live. I'm open to switching. Does it integrate
with Internet Explorer like all previous versions of email from Microsoft? I
couldn't tell from the small screen shots.
My plan is to backup, then delete and recreate my account, but if Live is a
bit more trouble free, I would just change over.

 

[SStone]

Thanks for saving me from the hotfix. Wanted to ask here first.
Just checked with RR tech support. They don't block any ports and don't
switch over. I had them check my settings last night and everything is
working when I use their ISP webmail, but I just prefer the MS product so I'm
determined to work this out.

 

[Frank Saunders MS-MVP IE,OE/WM]

Thought it was all fixed. Changed to CA antivirus. I'm now able to create
and
send messages, but can't reply or forward or send attachment.
Do I need to download the file that fixes messages stuck in the outbox?
The
symptoms described on the support page are accurate, except I am able to
move
messages from my outbox to drafts folder and I can delete messages from my
outbox.
Error message:
Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Subject 'Re: Email issues?', Account:
'pop-server.stny.rr.com',
Server: 'smtp-server.stny.rr.com', Protocol: SMTP, Port: 25, Secure(SSL):
No,
Error Number: 0x800CCC0F

You turned email scanning back on, didn't you.

 

[SStone]

LOL. Swear I didn't. But CA loaded with it turned on and I didn't catch it at
first. So yes, mail scanning ran a bit before being shut down. Does it make a
difference that it ran? I'm about to take a deep breath and delete my
account. Scary stuff. (I backed up first.)

 

[Frank Saunders MS-MVP IE,OE/WM]

LOL. Swear I didn't. But CA loaded with it turned on and I didn't catch it
at
first. So yes, mail scanning ran a bit before being shut down. Does it
make a
difference that it ran? I'm about to take a deep breath and delete my
account. Scary stuff. (I backed up first.)

If email scanning is really turned off then the proxy won't be causing its
delays, but I really don't know anything else that would cause 0x800CCC0F
besides a slow dialup or satellite connection. On the other hand, some
anti-virus programs never really uninstall their proxy once it's installed.

 

[SStone]

All email scanning in turned off in CA Suite and so is their anti-spam.
Is there any place to check for a proxy file? Now I'm starting to worry.
Deleting my account and setting it up again didn't make a difference.
Is there anything that my tech support provider may have done when
downloading Svc Pack 1 that could be making a difference?

 

[Frank Saunders MS-MVP IE,OE/WM]

All email scanning in turned off in CA Suite and so is their anti-spam.
Is there any place to check for a proxy file? Now I'm starting to worry.
Deleting my account and setting it up again didn't make a difference.
Is there anything that my tech support provider may have done when
downloading Svc Pack 1 that could be making a difference?

I don't know of a way to check for the AV's proxy. Sorry. And I don't know
of anything in SP1 that would affect this.

 

[Gary VanderMolen]

Not sure what you mean by IE integration.
Upgrading to WLM is painless in that it automatically imports all
your WM accounts, settings, folders and emails. You may have to
import contacts manually but that is easily done. Also, if it turns out
you don't like it, merely uninstall, and WM is back as your default
email program. WLM definitely has fewer bugs and more features
than WM.

 

[SStone]

Answer was in Webroot Spysweeper. I found that it was "protecting" from
attachments and had a real time shield on email.

When I think of anitvirus, I don't automatically associate that with
spysweepers, especially when it comes to email.

 

[Gary VanderMolen]

Thanks for your feedback. You're not the first one to report a problem
caused by Spysweeper. In general, any third party security program
is potentially a problem maker for Windows Mail.