can't remote assist

[Guest]

I try to assist a friend with the remote assitence. He followed the wizard, and I got the email with the request
I placed the right password and i got a failure message: "Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again"

we both have XP prof

He has ADSL modem connected tosingle PC
I have ADSL modem - router - my PC

What happend ? why the connection didnt get through ?

 

[Robert L [MS-MVP]]

quoted form http://www.ChicagoTech.net
Q: How to fix the error "Remote Assistance connection could not be
established because the remote host name could not be resolved"?

A: When you receive an invitation from an Internet user whose computer is
behind a router or firewall, the IP sent to you is the private IP behind the
router or firewall. So that you can't access the computer. To fix this
issue, 1) use notepad to open the invitation to change the private ip to the
public ip which may be the router or firewall's ip. 2) Use Windows Messenger
to establish the Remote Assistance session.


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Robert Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting on
http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.

 

[Guest]

This is the oposite way: I am (the helper) behind router
I want to help a friend (actually my father in law, so I better help him or he takes his daughter back) which has just an ADSL modem connected directly to a PC .. so his IP should be real one).

I didn't understand the windows messanger thing - how can I use it ? do you really mean the Windows messanger and not the MSN messanger ?