can't receive email in Outlook

[Kristen]

Hi. I just switched from dial-up to Comcast cable. When I
had a dial-up connection, I had been using Outlook Express
to access my email, but since switching to cable, Outlook
Express has not been able to serve my needs. Part of the
problem is that I need my email address to remain
personalized ([email protected])to match my
website (www.fivelakesdesign.com), rather than simply
using a Comcast email address (eg: (e-mail address removed)). I
have been advised to try using OUtlook instead, as Outlook
suuposedly would allow me to use my personalized email
address. I have adjusted all the configuration settings
for OUtlook, but now I am finding that I can SEND from
Outlook, but I cannot receive emails. So now I am using
Outlook Express to receive emails, and Outlook to send.
Ridiculous. I tried calling COmcast, but they say they are
not authorized to help with Outlook. Microsoft says I need
to call Dell. Dell tells me this is not their problem. ANy
help would be greatly appreciated. Thanks!

 

[Janet Dart]

I have the same problem with one computer that I upgraded
from OE6 to Outlook 2002 (running on W98). I did this on
three other machines in the office with no problem; just
this one computer will only receive messages in Outlook.
There has to be a setting in the Registry, but I sure
can't find it .... did you guys get any answers?