Can't open PDF attachements from Outlook Express

  • Thread starter Thread starter Annice
  • Start date Start date
A

Annice

I just set up a new computer running XP Pro. Adobe Reader 8.1 is installed.
If I get an e-mail with a PDF attachment and ask to open it, it says "unknown
file type." However, if I save the file and double-click on it, it opens in
Adobe Reader.

I went to Folder Options, and the PDF extension was not listed, so I added
it and asked it to open with Adobe Reader 8.1. However, it just calls it a
PDF file, rather than an Adobe Acrobat file, so something must be messed up
somewhere.

Any help you can offer will be appreciated.
 
Thanks for nothing, Your display name is certainly appropriate.

There have been a number of similar queries posted to this group in the past
and I didn't think I was doing anything heinous by posting mine here.
 
Was the message with the PDF attachment sent by a user of MS Outlook using
RichText or HTML format?
--
OE-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
 
Hi Annice,

Which mail client do you use?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I just set up a new computer running XP Pro. Adobe Reader 8.1 is installed.
If I get an e-mail with a PDF attachment and ask to open it, it says "unknown
file type." However, if I save the file and double-click on it, it opens in
Adobe Reader.

I went to Folder Options, and the PDF extension was not listed, so I added
it and asked it to open with Adobe Reader 8.1. However, it just calls it a
PDF file, rather than an Adobe Acrobat file, so something must be messed up
somewhere.

Any help you can offer will be appreciated.
 
Annice said:
I just set up a new computer running XP Pro. Adobe Reader 8.1 is
installed.
If I get an e-mail with a PDF attachment and ask to open it, it says
"unknown
file type." However, if I save the file and double-click on it, it opens
in
Adobe Reader.

I went to Folder Options, and the PDF extension was not listed, so I added
it and asked it to open with Adobe Reader 8.1. However, it just calls it
a
PDF file, rather than an Adobe Acrobat file, so something must be messed
up
somewhere.

Any help you can offer will be appreciated.
Click to expand...


Annice:
Assuming you're using Outlook Express...

http://windowsxp.mvps.org/ppsopen.htm

==================================
PPSFix (v2.0) for Windows XP
Copyright © 2007 Ramesh Srinivasan
Website: http://windowsxp.mvps.org
==================================

PPSFix - Description
====================

PPSFix utility fixes a problem where users receive file association
errors when opening a PPS or a PPT file attachment directly from
Outlook Express. This utility adds the "open" verb for PPS and/or
PPT file types to resolve the error.

More details are available at the following URL:
http://windowsxp.mvps.org/ppsopen.htm

Requirements
============
1. Needs administrative privileges to run.
2. System running Windows® XP (SP2) with PowerPoint Viewer 2003 or 2007
installed.

v2.0 - Feb 04, 2007

(We've run into the same problem you've described a number of times with
various systems and Ramesh's "fix" has corrected the problem.
Anna
 
PA Bear said:
<psst> Annice is using OE according to the subject but her problem is with
PDF files, not PowerPoint (PPS; PPT) files.
Click to expand...


PA Bear (and Annice):
Yes, you're correct. I misread her query thinking she was referring to a
PowerPoint file, so the "fix" I recommended is not relevant to her problem.
My regrets.
Anna
 
Can you open the attachment if you forward the message (w/attachment) to
yourself? Otherwise, ask them to resend using Plain Text format.
 
Thanks to everyone who tried to help. My husband, who's no computer expert,
suggested reinstalling Adobe Reader. I uninstalled it, then reinstalled it,
and the problem is now solved. Why didn't I think of that!

Annice
 
Thanks to everyone who tried to help.  My husband, who's no computer expert,
suggested reinstalling Adobe Reader.  I uninstalled it, then reinstalledit,
and the problem is now solved.   Why didn't I think of that!
Click to expand...

Because your husband - "who's no computer expert" - is obviously more
expert than you are?
 
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