Can't open anythng after loading anti-virus program

[tx61]

Help!

I updated my antivirus software on my son's PC and now you can't access any
program, file, internet, nothing. Could anybody tell me what I can do? I
cannot access anything but the beginning blue screen....

 

[JS]

Have you tried to boot in Safe Mode?

JS
http://www.pagestart.com

 

[Richard in AZ]

| Help!
|
| I updated my antivirus software on my son's PC and now you can't access any
| program, file, internet, nothing. Could anybody tell me what I can do? I
| cannot access anything but the beginning blue screen....
|
| --
| tx61

What antivirus program?
Any error message?
Blue screen - meaning what?

 

[tx61]

Sorry about being vague...
I have tried it in safe mode; doesn't work...

It was Computer Associates (CA) Security Suite which has anti-virus,
anti-spam, spyware, firewall. I have used this program for about 5 yrs for
both of our PCs & it has done a great job.

It isn't a "blue screen"; I meant at the beginning when it asked if you want
to hit F2 or F12 for Boot or Setup....

When I tried to open IE, I got an "iedw.exe Application Error" msg which
states {The application has failed to intilize properly (0xc0000005). Click
OK to terminate the application}......when I do, another error msg pops up
which says {The instruction at "0x0146f890" referenced memory at
"0x0146f890"could not be read. Click OK to terminate the application.}

Have I ruined this PC?

Any help is much appreciated!

Thanks,
Mary