Can't login after Get Genuine or Resolve Later

[Guest]

I started getting the "This copy of Windows is genuine" message a couple of
weeks ago (although I do have a genuine version). I cannot get into Windows
XP Pro now. It doesn't matter whether I click on the "Get Genuinie" button,
or the "Resolve Later" button. The screen flickers and goes to the "Logging
off..." screen, and then back to the list of names to click on in order to
login. Any ideas how to get into Windows so I can follow the instructions for
Validation? Thank you!

 

[Maurice N ~ MVP]

If you bought the XP at retail, contact Microsoft. If the system was
pre-loaded by a pc manufacturer, at minimum, you should have a Certificate
of Authenticity on the pc case.

Q: What if my copy of Windows or Office fails the validation process or
I believe I have received pirated software?
A: In either case, Microsoft recommends the following
actions:
a.. See your reseller and ask for genuine Microsoft
software, using the report provided during the validation session for
support. The report explains why your system was unable to validate and
provides instructions for further follow-up.
b.. Visit the Microsoft How to Tell website to learn how
to recognize genuine Microsoft software.
c.. Purchase a genuine copy of Windows from Microsoft on
line, or from your local reseller.


Q: What do I do if I fail the validation test, but am
certain that I purchased/have a genuine copy?
A: Contact the reseller that you purchased your PC from.
If your reseller is unable to help you, contact your local Microsoft call
center. The Microsoft call center agent can help you verify whether the
Product Key installed on your PC is genuine. The majority of customers who
fail validation have purchased their PCs from system builders, which came
with a genuine COA, but was installed using an invalid Product Key. For
customers who have a legal Product Key from the COA or the backup media that
came with the PC, the call center agent can point customers to a Product Key
Update tool which customers can use to convert their system to genuine using
the legit Product Key they have.