Cant Install SP1, Why???

[Thanakorn Udomsubvong]

I'm using Windows Vista Home Premium but when I downloaded the new update
"Windows Vista Service Pack 1 (KB936330)" and I cant install it, even I've
tried to download and install it many time, it's always fail. Please help me
to advise how I should do for installing it.

Thanks
Tony

 

[Carey Frisch [MVP]]

Free SP1 technical support from Microsoft:
https://support.microsoft.com/oas/default.aspx?ln=en-us&x=8&y=7&prid=11274&gprid=500921


--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

I'm using Windows Vista Home Premium but when I downloaded the new update
"Windows Vista Service Pack 1 (KB936330)" and I cant install it, even I've
tried to download and install it many time, it's always fail. Please help me
to advise how I should do for installing it.

Thanks
Tony

 

[Vista Novice]

I'm using Windows Vista Home Premium but when I downloaded the new update
"Windows Vista Service Pack 1 (KB936330)" and I cant install it, even I've
tried to download and install it many time, it's always fail. Please help me
to advise how I should do for installing it.

Thanks
Tony

Hi Tony,

I get the same result, ie. error 80070002 when trying to install Windows
Vista Service Pack 1 (KB936330). My time-consuming investigation has led me
in a dozen directions. I have seen (and unsuccessfully tried) these "fixes":

1. Downloading and installing the so-called "hot fix", then reinstalling SP1.

2. Per the Windows Help and Support: "deleting temporary update files"
(which by the way also deletes yiour Windows Update History), by following
the three step procedure (1) stop the Windows Update Service, by Click to
open Administrative Tools, double-click "Services", right-click "Windows
Update", then click "Stop"; (2) delete temporary update files by deleting all
files in the folders: C:\Windows\SoftwareDistribution\DataStore\* and
C:\Windows\SoftwareDistribution\Download\*
(3) restart Windows Update Service, by Click to open Administrative Tools,
double-click "Services", right-click "Windows Update", then click "Restart"

3. Checking on Google for "80070002", I see many, many other people have had
this problem, but most just list what they tried (as I am doing) without
success (ditto). Some links mentioned a "registry problem" and I had
recently downloaded and run some Registry Cleaners, eg. Wise Registry, AML
Free Registry Cleaner, Eusing Free Registry Cleaner.

4. One link explicitly claimed it could "fix" the 80070002 problem by
downloading and running a "free" program. This turned out to be RegCure
which when I downloaded and ran it did list a bunch of "registry problems",
but then when you try to fix them it says you have to buy a license (for $30,
I think) to actually fix the problems it found.

This seemed like a real scam to me for what was claimed to be "free"
software. (Not the first time I have encountered this, however, and I'm sure
not the last.)

5. I tried going directly to the Microsoft Updates site, but they claimed
using the “Start...Windows Update†under Vista provided a very much smaller
downloadable install program than the "standalone" versions available from
the Website, at least for "x86" and "x64". Which then started me off on a
Google quest to find out what the hell "x86" and "x64" were. This led to a
quite interesting lesson in computer architecture and the history of hardware
development, BUT no closer to a fix for 80070002.

6. Trying again, I actually got the SP1 downloaded, but I had a problem with
the subsequent "install" which I tried at least 3 or 4 times.

7. The last time I got a "Welcome to Windows Vista Service Pack 1" window
but when I clicked "What you should know before installing Service Pack 1",
it tried to run a “spclite.exe†program which my Trend Micro Internet
Security Anti-virus SW "trapped". When I Googled "spclite" I got some pretty
scary warnings, eg. See for example:
“http://www.prevx.com/filenames/X1561274908211679247-0/SPCLITE.EXE.htmlâ€
It seems to imply that spclite.exe might be a virus, spy ware, or malware.
But again, they want money to sell you a service to tell you for sure.

Given the large number of people who have had this problem (starting back in
2007 apparently) I’m pretty disgusted at Microsoft’s lack of response.

Having cut my teeth in the commercial world on GE (that’s right), Xerox,
IBM, Amdahl, and finally DEC VAX computers and operating systems, being
forced in my retirement to use Microsoft has been a real comedown - things
are SO much harder for the private retail computer user than for the
commercial or business users who can afford a “workstationâ€.

All right, I’ll get off my soapbox now.

Charlie, the Vista Novice

P.S. Carey: By the way, I have contacted Microsoft via
support.microsoft.com/oas but given the experience of others who have posted
about this problem and my own experience with their "unlimited support", I'm
not very hopeful. :-(

 

[Paul Montgomery]

And I've spent 5 hours on the phone with MS Support & am now told that I
have to uninstall & reinstall Vista-but it was preloaded on the computer
& I don't have an installation disk...

Then your computer vendor/mfr has provided you with a hidden partition
containing what is needed to do that - many computers will have you
hit F11 before Windows load. Look for a message during bootup.

You should also have instructions on how to burn a DVD for doing the
same thing... which you should do to protect yourself against total
drive failure.

That said, using that partition or the burned DVD will return your
computer to the exact same condition it was in when you took it out of
the box.

EVERYTHING you've done/saved since then will be gone - and none of the
programs you've installed will still be available.

You need to save all your pictures, music files, documents etc. to
another medium before doing that.