Can't install software - administrator problem

[Guest]

Can anyone help me install Iola System Mechanic 5?
I am running Windows XP Home and I am getting an error message during the
installation of this software:

"You do not have access to make the required system configuration
modifications. Please re-run this installation from the administrator's
account"

According to the info in User Accounts I AM the system administrator. I am
the only one who uses my computer. The Iolo technical support man is
mystified and says I have a permissions problem that I need to sort out
myself. This may have been the wrong thing to do but I logged on in safe mode
(this is the only time I ever see my user name and a separate Administrator
user name). I clicked on the administrator but I still got stuck at the same
point of installation.

Does anyone know what is going on and what I have to do to prevent this
error? -



Many thanks
JD

 

[Bruce Chambers]

Can anyone help me install Iola System Mechanic 5?
I am running Windows XP Home and I am getting an error message during the
installation of this software:

"You do not have access to make the required system configuration
modifications. Please re-run this installation from the administrator's
account"

According to the info in User Accounts I AM the system administrator. I am
the only one who uses my computer. The Iolo technical support man is
mystified and says I have a permissions problem that I need to sort out
myself. This may have been the wrong thing to do but I logged on in safe mode
(this is the only time I ever see my user name and a separate Administrator
user name). I clicked on the administrator but I still got stuck at the same
point of installation.

Does anyone know what is going on and what I have to do to prevent this
error? -



Many thanks
JD

I've occasionally encountered the rare, poorly written application that
won't install unless one is actually logged in using the built0in
Administrator account. The installation routine stalls if the username
isn't what it expects, regardless of the account's privileges. I've
even seen such applications fail if the built-in Administrator account
has been renamed.

Try logging into the built-in Administrator account and then installing
the application.


--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH

 

[Guest]

Hi Bruce

Thank you for the help. I was able to install by going into Safe Mode and
into the administrator's account.