Can't get to desktop or run in safe mode!

[monica]

Using XP Home Edition, we suddenly can't get much past
the Windows startup logo after rebooting. We will
momentarily get our wallpaper but no icons, then it goes
to a logon screen requiring a password (we never had a
password before and can't logon without one now! ).
Also, if we try to boot in safemode nothing happens at all.

Any ideas, or is this a complete re-install?

Thanks in advance.

 

[Guest]

What do you mean by "nothing happens"? (Into Safe Mode)

 

[Will Denny]

Hi

Have you tried 'Last Known Good Configuration' - same screen as Safe Mode?

 

[Guest]

Actually I might have mis-stated that part. Hitting the F-
key no longer brings up the option to get into safe mode.
So we can't even choose that option.

 

[Will Denny]

Hi

Try the F5 key instead.

 

[Rock]

Using XP Home Edition, we suddenly can't get much past
the Windows startup logo after rebooting. We will
momentarily get our wallpaper but no icons, then it goes
to a logon screen requiring a password (we never had a
password before and can't logon without one now! ).
Also, if we try to boot in safemode nothing happens at all.

Any ideas, or is this a complete re-install?

Thanks in advance.

Have you recently deleted any spyware? If so see if this link helps:

Unable to Log On To Windows XP After Removing wsaupdater.exe
http://www.lavasofthelp.com/articles/v6/04/06/0901.html