Can't get past select user screen - home edition

[Guest]

Hi-

I think we may have been infected with the black worm virus. So, I tried to
start up our machine, I see the select a user, click on a user, it says it's
loading the settings, but then it flashes our wallpaper, and then says
logging off and we're back to the select a user screen. I tried starting up
in safe mode, same thing, and I tried to restore last good profile, which
didn't work either.

Any ideas?

TIA -- Cindy

 

[Ted Zieglar]

Symantec Online Virus and Security Check
http://security.symantec.com/default.asp?productid=symhome&langid=ie&venid=sym

 

[Guest]

Ted, you might not have noticed, but she said he can't get her computer past
the logon screen. This means that she can't open a browser which means she
can't go to the online virus checker.