Can't forward/send emails and log on keeps popping up

  • Thread starter Thread starter tamarcita
  • Start date Start date
T

tamarcita

Hi,
I just got this computer 2 days ago, and I am getting quite frustrated. I
signed up for Windows mail...and it hijacked all my messges from Yahoo. From
this discussion group, I was able to fix that problem. But now I am trying
to forward the messages back to my Yahoo account and I am not having any
luck. I keep getting my the user name and password request and as soon as I
enter it, it immediately pops up again. I have tried checking the box saying
that it is the same log in...no luck. Added my username and password....no
luck. I have both checked and unchecked the authentication box...no luck.

I have received various error messages ...but here is oneAccount: 'Yahoo',
Server: 'plus.pop.mail.yahoo.com', Protocol: POP3, Server Response: '-ERR
popgate unknown command', Port: 995, Secure(SSL): Yes, Server Error:
0x800CCC90, Error Number: 0x800CCC18

I am about ready to scream!!!
 
i'm having the same issue. Email just started asking for user name & password
which I've never had to set up. Haven't gotten email since 8/3!! I've tried
resetting stuff from the tools, properties - NO luck! Hope someone can help
us! Barb K
 
Go to Tools, Accounts, select that mail account, Properties, Servers.
Uncheck the box for "Log on using Secure Password Authentication."
That option is not used by any mail provider I know of.
 
Do you get an error message? If so, right-click on the error message,
copy, then paste it into a reply here.

Which antivirus are you running?
 
I unchecked that box, stilll can't send emails, and no error messages are
popping up on the screen now. How can I see the error messages?
 
Now this message popped up about 20 minutes later:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Fw: Anan Photos Etc', Account: 'Yahoo', Server:
'plus.smtp.mail.yahoo.com', Protocol: SMTP, Port: 465, Secure(SSL): No,
Socket Error: 10053, Error Number: 0x800CCC0F
 
Well, you got rid of one error, but a different problem remains.
That new type of error is often caused by interference from
a non-compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
I have McAfee and also Spybot. Aren't we most vunerable for virus via email?
Isn't it "dangerous" if I turn off email scanning?

If I have to upgrade, I am not interested and I will go back to Yahoo, but
at least I want to be able to forward all my messages back into Yahoo
(unfortunately, I lost all my attached documents when Windows mail hijacked
all my messages, but at least I need these emails in my yahoo box).

I now also have a new problem with my bluetooth. I was able to hotsynch my
palm centro 2 days ago when i got my computer, but I kept on getting a
message at start up that I needed to install a driver for the bluetooth. I
installed the Toshiba driver, and now I can't hot synch. I have tried to
remove the Toshiba driver, but now it doesn't recognize the blue tooth at all.
 
Okay....I removed the scan for eml (internet email message), and it looked
like something was happening but it f ailed with the connection local access
connection, and the failure message reads as follows

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject 'Fw: Anan Photos Etc', Account: 'Yahoo', Server:
'plus.smtp.mail.yahoo.com', Protocol: SMTP, Port: 465, Secure(SSL): No,
Socket Error: 10053, Error Number: 0x800CCC0F :

thanks
 
McAfee antivirus is among the top three troublemakers for Windows Mail.
Even disabling its email scanning is often not sufficient.
The only way you can prove or disprove that McAfee is the culprit is to
uninstall it, followed by using their debris removal tool:
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033

If you decide to replace McAfee, we can recommend a free antivirus
program which is more compatible with Windows Mail:

Instead of switching to a different antivirus, another option is to upgrade
to Windows Live Mail (WLM), which is more resistant to the adverse effects
of aggressive antivirus products: http://get.live.com/wlmail/overview

Even with WLM, you must disable email scanning in the antivirus,
for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
Okay....so I removed McAfee and tried to forward one of my emails, and I got
the same error message as above. So that can't be it. I am now going to
install AVG anti-virus and keep spybot (unless you recommend otherwise). In
the meantime I will look into WML but I am not able to pay for an upgrade
just to forward my emails back to my yahoo account.
t
 
Now I also downloaded the windows live mail....and I STILL can't forward.
So, in summary - I uninstalled the McAfee, (still wasn't able to forward/send
emails), installed AVG 8.0, left spy bot, and downloaded Windows Live
Mail....and still no luck. Now what?
 
Let's back up. Is your Yahoo account a free one, or do you pay for
their premium 'Mail Plus' service?

After you uninstalled McAfee, did you follow up with their removal tool?

Did you try Windows Mail while no antivirus was installed?

Did you use the custom install procedure for AVG?
 
Gary VanderMolen said:
Let's back up. Is your Yahoo account a free one, or do you pay for
their premium 'Mail Plus' service?

After you uninstalled McAfee, did you follow up with their removal tool?

Did you try Windows Mail while no antivirus was installed?

Did you use the custom install procedure for AVG?
Click to expand...
 
Hummmm...I sent two replies, but now I don't see them and felt like we were
in mid conversation. Let me try again.
My Yahoo account is paid...the Mail Plus service

After I uninstalled Mcfee I ran the "clean up tool" you sent me on the link

I tried to forward my mail after took all the anti-virus programs from my
computer (but spy bot was/is still on) and still no luck.

I custom installed AVG and disabled the scan email component

I also upgraded to Windows Live Mail....and STILL no luck!
t
 
Make sure Spybot's interaction with email is turned off.
If no difference, do a trial uninstall of Spybot.
 
I can't seem to find the email option on spy bot advanced mode. Would that
be under "ignore products" or "ignore system internals"? Does AVG has
something in their package that is similar to spybot? If I remove spybot
will I still be protected?
 
Spybot is basically an anti-spyware/anti-malware program. It performs
functions similar to Windows Defender which is included with Vista.
I only use Windows Defender for that function. After you uninstall Spybot,
reboot, then open the Security Center applet in Control panel. It will
advise you if you are unprotected in any way.
 
So I have removed spybot and I do have Windows Defender activated on my
system. I still can't forward on Windows live, however I do see a new choice
here that I don't know what to put. Under servers I have the option of:
Log on using text authentication
Log on using secure password authentication
Log on using Authenticated POP (APOP)

What do I mark there (I can't leave it unmarked), can that be the problem.
I have tried fowarding with each one of those checked.
t
 

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