can't create a Data File

J

John D UK

I have installed Outlook 2003 on an XP laptop.
Before the installation I uninstalled the trial version of Outlook 2007.
When I start Outlook it gives me the following error message: "Unable to
open your default e-mail folders...To add a date file...double-click the Mail
icon in Control Panel".
I try to "Add" a new data file using the Mail applet but I get the following
error message: "An unknown error occured, error code: 0x80070002".
I've tried to create a new Profile using the Mail applet and I get the
following error message: "There was an error locating one of the items needed
to complete this operation. It might have been deleted".
Does anyone have an explanation and a solution to this problem?
Thanks.
 
B

Brian Tillman [MVP - Outlook]

I have installed Outlook 2003 on an XP laptop.
Before the installation I uninstalled the trial version of Outlook 2007.
When I start Outlook it gives me the following error message: "Unable to
open your default e-mail folders...To add a date file...double-click the
Mail
icon in Control Panel".
I try to "Add" a new data file using the Mail applet but I get the following
error message: "An unknown error occured, error code: 0x80070002".
I've tried to create a new Profile using the Mail applet and I get the
following error message: "There was an error locating one of the items
needed
to complete this operation. It might have been deleted".
Does anyone have an explanation and a solution to this problem?
Click to expand...

Describe exactly how you're trying to create the new profile and exactly where
in the process you get that message.
 
J

John D UK

Brian,

Sorry it's taken so long to reply but I've been having trouble getting this
forum to respond. Thanks for being patient.

The steps I'm taking to create the pst file:
1. From the Start Menu, open Control Panel
2. Double-click 'Mail'
3. From the 'Mail Setup-Outlook' window that appears, I click on the 'Data
Files' button.
4. On the 'Outlook Data Files-Outlook' window that appears I click on the
'Add' button.
5. Error message appears: 'An unknown error occured, error code:
0x80070002'. Press 'OK' button.
6. A new window opens called 'New Outlook Data File'. It has a empty list
called 'Types of storage'. Press 'OK' button.
7. Error message appears: 'An unknown error occured, error code:
0x8000ffff'. Press 'OK' returns me to the window in step 6.

Steps I'm taking to create a profile:
1. From the Start Menu, open Control Panel
2. Double-click 'Mail'
3. From the 'Mail Setup-Outlook' window that appears, I click on the 'Show
Profiles' button.
4. 'Mail' window appears it has a 'General' tab. There are no profiles in
the list window. I click on the 'Add' button.
5. 'New Profile' window opens. I enter 'Outlook' as the 'Profile Name'.
Click 'OK' button.
6. Error message appears: 'There was an error locating one of the items
needed to complete this operation. It might have been deleted'.
Click 'OK' button.
7. Returns me to the window in step 4. No profile has been created.
Click 'Cancel' button to close the window.
8. Repeat steps 1 to 3. The profile I failed to create in step 5 actually
did get created. It's now listed.
9. Select the 'Outlook' profile in the list and click on the 'Properties'
button.
10. 'Mail Setup' window appears. Click on 'Data Files' button.
'Outlook Data Files' window opens.
11. No data files listed. Click on the 'Add' button.
12. Error message appears: 'An unknown error occured, error code:
0x80070002'. Press 'OK' button.
13. A new window opens called 'New Outlook Data File'. It has a empty list
called 'Types of storage'. Press 'OK' button.
14. Error message appears: 'An unknown error occured, error code:
0x8000ffff'. Press 'OK' returns me to the window in step 13.

I've managed to create 4 profiles with different names but can't create any
pst data files. Still can't open Outlookbeyond the error message in my first
post.
 
B

Brian Tillman [MVP - Outlook]

Steps I'm taking to create a profile:
1. From the Start Menu, open Control Panel
2. Double-click 'Mail'
3. From the 'Mail Setup-Outlook' window that appears, I click on the 'Show
Profiles' button.
4. 'Mail' window appears it has a 'General' tab. There are no profiles in
the list window. I click on the 'Add' button.
5. 'New Profile' window opens. I enter 'Outlook' as the 'Profile Name'.
Click 'OK' button.
6. Error message appears: 'There was an error locating one of the items
needed to complete this operation. It might have been deleted'.
Click 'OK' button.
Click to expand...

What I'd do in this case is to open Regedit, locate
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
Messaging Subsystem\Profiles, export that key, then delete what's under it.
I'd then try creating a new profile with the Mail applet to see if the
deletion made any difference.
 
J

John D UK

Brian,
I deleted everything under the 'Profiles' key (after exporting it).
Attempted to create a new profile but the same error messages appeared. But
as before, the profile was created (despite the system telling me it
couldn't).
I tried to then create a pst data file but the same error messages appeared.
Out of curiosity I started Outlook but I got the same error message about no
data file present.
What should I try next?
Thanks,
John
 
J

John D UK

Hello Diane,
My laptop is my personal one at home not my work laptop. Could the
manufacturer have set the option to disallow pst creation?
I've uninstalled, rebooted and reinstalled Office a couple of times before I
tried this forum. All the other Office programs work just fine though.
Thanks for helping me too.
John
 
B

Brian Tillman [MVP - Outlook]

I deleted everything under the 'Profiles' key (after exporting it).
Attempted to create a new profile but the same error messages appeared. But
as before, the profile was created (despite the system telling me it
couldn't).
I tried to then create a pst data file but the same error messages appeared.
Out of curiosity I started Outlook but I got the same error message about no
data file present.
What should I try next?
Click to expand...

If this faced me, I'd reinstall Windows.
 
D

Diane Poremsky [MVP]

No, its highly unlikely that anyone besides the admin or you would do that.

Just in case, check the registry for the DisablePST key. If it exists, its
at
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Outlook\


--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34
 
D

Drwtsn32

Googled this and found something about downgrade if outlook 2007 to outlook
2003 causing this and solution was to rename mapisvc.inf and next time
outlook recreates the profile this file gets recreated.
Not sure if this will work but worth a try.
Mapisvc.inf found at either c:\windows\system32 or c:\program files\common
files\system\msmapi
Do update in the status..
 
O

outlook error

I currently have outlook 2007 which worked fine then all of a sudden an error
code that reads 0x8007002 keeps showing and now I can't send or recieve.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

outlook won't open, can't find data file 1
outlook 2003 cannot configure 3
Outlook 2003 Pro cannot start without a data file 3
how do i create a data file? 1
Cannot Open Outlook 2003 3
unknown error 0x80070002 1
Going back to Outlook 2007 1
Outlook 2003 Configuration Problem 5

Top