can't connect with Hewlett Packard instant help

[Joe Streisel]

About a week ago I tried to contact Hewlett Packard via "Start", "Help and
Support", then "Instant Support" about an unrelated problem. After typing in
the specifics of the problem I hit "Send". The message, "no internet
connection detected" appeared and another message said something like, "As
soon as you log onto the internet your message will automatically be sent. I
was "on" the net at the time obviously and when I tried to go to other sites
I was successful and email was successful as well. I emailed HP and did not
receive an answer as yet and I called HP at an 800 # and the technician said
I had to contact Microsoft. Does anyone know how to resolve this?

 

[Chuck]

Often such support schemes rely on forms of "spyware" to work properly. It
may be that a firewall or antipopup utility is preventing the support
software from working.

In one recent case, an IP was using a form of backweb to provide part of the
support link.

 

[Plato]

About a week ago I tried to contact Hewlett Packard via "Start", "Help and
Support", then "Instant Support" about an unrelated problem. After typing in
the specifics of the problem I hit "Send". The message, "no internet
connection detected" appeared and another message said something like, "As

A silly way to contact HP.

 

[Guest]

May I know what connection you have.. Is it Dialup or a cable-modem connection? Have you got any instant support update message? Please reply with this info, which helps me to provide you a resolution.
Thanks
Monty