Can't connect afte rupgrade to 6.2

[Jolly Rancher]

I had MSN Messenger 6.1 (which was working just fine) and
I saw 6.2 being advertised. So I d/l it and installed
it. Now I cannot log on, complaining that there's
something wrong with my internet connection, when in fact
it was working fine all the while, even with 6.1.
It gave the error 0x81000301 (a problem with winsock) if
anyone is wondering. Is anyone is experiencing this, or
know what truly is wrong?

Thank You

 

[Jonathan Kay [MVP]]

Greetings Jolly,

Here are some suggestions you might want to check/try -- I'd suggest paying attention to #4
and #5 in particular, since it worked previously:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
Then try again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[winterbrew]

Hi:

I too can't connect. Everything was working before I left
for a week. When I came back it didn't. Have you gotten
any responses with things that worked?

Please email me at (e-mail address removed)

Thank you.

 

[russell]

I am having the same problem, only more problems. I also
seem to have suddenly lost my Norton Security, they dont
automatically load and i cannot run them from the
programmes menu. As well as all the same problems (and
the same error code) when trying to run MSN I almost
always get when i seek help automatically to the prefect
nav page saying the link cannot be found. In addition,
all my sounds when a page reloads etc have changed. There
appears to be too many coincidences and problems at once
when I havent changed any settings at all. In fact I
didnt download MSN 6.2 until after I was experiencing the
problem of not being able to connect. Is there something
sinister happening here? THanks Russell

-----Original Message-----
Greetings Jolly,

Here are some suggestions you might want to check/try --

I'd suggest paying attention to #4

and #5 in particular, since it worked previously:
1. The date on your computer needs to be set properly --

double click the clock verify that

the time and date are set.
2. If your password information is not saved, verify

that you are typing it in with the

correct case (uppercase or lowercase).
3. Change your password @

http://memberservicesnet.passport.com/memberservice.srf,
then try

signing in again.
4. If you use a firewall (like ZoneAlarm, Norton

Internet Security etc. ), it's possible

that Messenger doesn't have the correct rights to access

the Internet, especially since you

upgraded. You may need to re/add Messenger to the

allowed list of programs in your firewall

if this is the case.
5. If you disabled your firewall in the past, it still

may be blocking Messenger -- try

restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a

problem (even if it is disabled).

6. Clear your IE cache and cookies -- open Internet

Explorer, click the Tools menu, then

Internet Options, then click the Delete Files button,

and when that's complete click the

Delete Cookies button.
7. Check your IE Security settings -- open Internet

Explorer, click the Tools menu, then

Internet Options, then Advanced tab, scroll to the

Security section, and verify that "Check

for server certificate revocation" is unchecked. Also

verify that 'Use SSL 2.0' and Use SSL

 

[Guest]

your suggestions 8fixed my problem. Thanks.

 

[Jonathan Kay [MVP]]

Hi Jin,

Glad to hear it =)
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com