Can't close internet explorer

[Kevin Nelson]

Hi all, just got handed a problem.

On a new computer, Dell P4 running windows 2000 with all service packs and
updates, the users can not click on the ³X² and close internet explorer. I
ran Norton, also with latest updates, and Ad-aware and Spybot-search and
destroy. Found a lot of tracking cookies, data miners etc but the problem
persists.

What happens is this: opening internet explorer is no problem, but when
trying to close it by the ³X² the screen freezes. Strangely I can minimize
the window and maximize it again, but it remains frozen. I can open another
window, but it has the same problem. Also, in shutting down the computer I
get the box that says ³Internet explorer is not responding...² and it is
either click ³end now² or wait and it closes.

I know there is something inside messing with the works and my mind, but how
do I get in and get rid of it.

Thanks

Kevin

 

[Jason Hall [MSFT]]

--------------------

User-Agent: Microsoft-Entourage/9.0.1.3108
Date: Tue, 11 May 2004 15:35:49 -0400
Subject: Can't close internet explorer
From: Kevin Nelson <[email protected]>

Hi all, just got handed a problem.

On a new computer, Dell P4 running windows 2000 with all service packs and
updates, the users can not click on the ³X² and close internet explorer. I
ran Norton, also with latest updates, and Ad-aware and Spybot-search and
destroy. Found a lot of tracking cookies, data miners etc but the problem
persists.

What happens is this: opening internet explorer is no problem, but when
trying to close it by the ³X² the screen freezes. Strangely I can minimize
the window and maximize it again, but it remains frozen. I can open another
window, but it has the same problem. Also, in shutting down the computer I
get the box that says ³Internet explorer is not responding...² and it is
either click ³end now² or wait and it closes.

I know there is something inside messing with the works and my mind, but how
do I get in and get rid of it.

Thanks

Kevin

-----------------------

-- Try clearing out the cache....corrupted temporary files can cause this
kind of behaviour

-- Does this happen in Safe Mode? If not, there may be some third-party
component that is loading up and causing problems.
To disable these:
- Open Internet Explorer
- Clear the checkbox for "Enable third-party browser extensions
(requires restart) found in Tools > Internet Options > Advanced

If this works, then you can proceed to delete the one(s) causing the
problem:
- Run Regedit
- Entries for browser extensions will be found in the below key.
Export and delete the suspect ones.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet
Explorer\Extensions

-- Also, there is a problem with WMI that has been known to cause problems
with IE, see article Q834010. You may need to apply the hotfix


Let me know if any of this helps.

--
~~ JASON HALL ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
~ This posting is provided "AS IS" with no warranties, and confers no
rights.
~ Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
~ Note: For the benefit of the community-at-large, all responses to this
message are best directed to the newsgroup/thread from which they
originated.

 

[Kevin Nelson]

Thanks for the reply. I do not think that it is the temp file since I
checked the box "Empty temp folder when browser closes". When I get back to
the school I will try your solution. One question though, what are suspect
browser extensions?