Cant clear Proxy check box in Explorer

[Help Please]

Hello,
I am helping my parents switch over to comcast high speed. They have ALWAYS
used aol with a dial up connection. The cabe guy came and pulled the cable
and said he had them online but told me there was a problem with the proxy
settings. I told him I would go get it figured out. The network connections
seem to be fine but when I open Internet explorer it wont hit the internet.
In Internet options/connections/lan settings the box for use proxy server for
your lan is checked the ip address is the loopback address. I clear the
boxes, uncheck the box and check the Automatically detect box at top. If I
immediately click on explorer I can hit the internet but the setting
immediately reverts back to the box being checked for use proxy sever for
your lan.?? The thing that is wierd is that I then was able to download
firefox and that works fine with no issues? I really would rather use
explorer as I like the interface better and I think if they are learning they
will like it much better. I have tried everything. I was one test away from
my MCSE Cert before I took another career path so I might not be brilliant
but I do have a pretty firm grasp on networking and microsoft products. I
really just cant get this figured out and would really appreciate any help
you might be able to offer. There computer is using XP home edition. It is
a compaq presario about 3-4 years old. I have recently added the service
packs. THANK YOU for any help you might offer!
George

 

[PA Bear [MS MVP]]

One or more options/settings in an ever-growing number of third-party
applications may be disallowing the change(s) from "sticking". These include
but are not limited to Ad-aware Pro Ad-Watch, Spybot Tea Timer,
SpywareBlaster, SpySweeper, Spyware Doctor, CounterSpy, AVG Anti-Spyware,
Norton AntiVirus, McAfee VirusScan and/or Antispyware, NOD32, and Zone Alarm
(Free, Pro, & Security Suite).

 

[Help Please]

Hey Thanks a ton for your help. Spybot, and Ad-aware were loaded on their
pc. I added free zonealarm just to get a firewall up for the cable install.
I will delete all of the above and see after a reboot if the setting take...
anything else you suggest?
thanks so much for your time!

 

[PA Bear [MS MVP]]

You needn't delete or uninstall the applications. Furthermore, doing so
without having first disabled the "real-time protections" may not work.

 

[Help Please]

PA Bear,
Thanks for your help... I went over last night and spent about 2 hours still
can not clear the proxy box and have it stick. I disabled real time
protections of ad-aware and then deleted it completely, removed zone alarm
and still nothing. Firefox hits the internet quickly with no issues still
can not get explorer to do so. They bought the pc as a compac bundle so
everything was included. is there anyway I can blow away explorer then
reload it? Or are there any suggestions you might offer? I am bout to back
up there files and run the restore disk and start from scratch. I do not
really want to take this route as I will probably miss important photos, or
documents ..Sorry to be a pain as they say no good deed goes unpunished!

 

[PA Bear [MS MVP]]

Have you uninstalled all AOL software? (If they're using AOL Bring Your Own
Access or whatever it's called, you can reinstall it afterwards if need be.)

 

[Help Please]

no If I uninstall all aol (I am not familiar as I have never used it) will
they lose email lists etc? I was wondering if Aol could be the issue since
people have logged on to aol then opened up explorer using that connection?
I am sorry to be a bone head but you are really being helpful. I just cant
get this figured out. So you think Delete aol, I have already removed the
other software you suggested, Reboot and see what I have? Thanks again!

 

[PA Bear [MS MVP]]

AFAIK, their AOL mail, etc., is stored online. AOL Support should be able
to answer your questions.

I'm fairly certain the persistent proxy is AOL's.

 

[Help Please]

I am just pissed. I deleted aol and all its files and same old thing. To
you knowledge is there anyway to completely delete explorer and re-load it?
I upgraded their computer to 7.0 and have since deleted it but cant delete
6.0 I have deleted any/everything that might pose a problem and it still
keeps reverting back to the proxy boxed being checked with the loopback
address at this point do you think I just try to burn all there files to many
disks and run the restore disk?
thanks again
george

 

[PA Bear [MS MVP]]

We don't "delete" applications, we uninstall them.

You cannot reinstall IE6 without reinstalling Windows.

You might try a reset but I don't think it'll help:

Reset Internet Explorer (IE)
====================
Note: This step will help us clear cookies, restore the security level back
to the default settings, and disable third-party browser extensions. Before
trying the steps, we can export the cookies so they can be easily restored
later if you desire:

1. Press "Alt" from your keyboard, click "File", and click "Import and
Export".
2. Click "Next", select "Export Cookies", and click "Next".
3. The file is saved by default to your “Documents†folder, click "OK".

If you would like to import the cookies after resolving the issue, please
select “Import Cookies†in file menu to import the saved cookies file and
choose the “cookies†file from your “Documents†folder.

For Internet Explorer 6.0:
----------------------------------------
1. Click Start, Run, type: “inetcpl.cpl†(without quotation marks) and press
Enter.
2. Select the General tab, and in the Temporary Internet files window, click
"Delete Cookies", and click OK.
3. In the same tab click Delete Files, check the "Delete all offline
contents" box and click OK.
4. Click the Programs tab, and click "Reset Web Settings".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck "Enable third-party browser extensions"
(requires restart).
7. Click OK.