Can't change View Text Size on some messages

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On some messages (including some I send as a test to myself) when I view the
message in a new window, changing the setting of Text Size under View
doesn't do anything. Sometimes it is dimmed out so I can't choose to go
from Medium to Large. Is it formatting that makes the difference? I send
everything HTML format.

I'm sure it's just one setting somewhere. It always is!
 

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