Can't Add New Windows Components Gateway Computer

[Richard John]

New Notebook, trying to add Windows FAX. Start install and
message comes up that unable to install any of the 31 files
eg> FXxxxxx.dl_ or FXxxxxx.ex_ that reside in
c:/windows/i386. The files are there yet windows says that
it cannot install and wants me to provide the Windows XP
Home Edition Service Pack 2 CD. The problem is that Gateway
doesn't supply the CD - only a collecion of 4 Restore CD's
on which I can't find the files either.

Any ideas? Thanks in advance.

PS: Please don't ask me to contact Gateway - they think that
they have supplied enough and tell me, consistantly, to go
through the restore process and re-install everying. I
doubt that would do anything since it would re-install what
is currently on the computer which doesn't work. Thanks

 

[Thorsten Matzner]

New Notebook, trying to add Windows FAX. Start install and
message comes up that unable to install any of the 31 files
eg> FXxxxxx.dl_ or FXxxxxx.ex_ that reside in
c:/windows/i386. The files are there yet windows says that
it cannot install and wants me to provide the Windows XP
Home Edition Service Pack 2 CD. The problem is that Gateway
doesn't supply the CD - only a collecion of 4 Restore CD's
on which I can't find the files either.

OEM versions may not come with the Fax tool. Ask Gateway for what you
can do here - or get a third-party software for that purpose.