Can't access some URL's, others okay.

[DustyB]

G'day all;

I'm hoping someone here can help me. But for the last week or so, I can't
get to _some_ URL's! Most others are okay...

I'm on a LAN, running XP Pro/SP2, and everything is updated
automatically...and has been checked manually. On another computer on that
same LAN, I can get to the URL's in question, no problem. So it's not a
router, DSL adapter, or ISP problem. It's got to be in/with my machine.
I'm guessing some security setting in IE. That happened once before, when I
got too paranoid (reading NG's like this one...-o)!) and tightened up the
security too much. But I'd reset things to "default" and everything worked
okay again. Tried that. No joy!

I scanned through 10's of thousands of this (& related) NG's articles
looking for similar problems--found lots. But nothing that was suggested
worked. I've been through the MS knowledge base--although I suspect that
I'm not building the right query to get a useful answer.

Since then I've flushed cookies, temporary files, cache, and the DNScache.
I've checked (& renamed) HOSTS, LMHosts, my IE options, and reinstalled
JAVA. I've checked the adapter, run "NetDiag" and checked "Winsock2" for
corruption, the LSP for consistency, checked the registry for problems or
corruption, run through all of the tips in CastleCops, run a dozen different
Trojan, spyware, and other malware checkers, AdAware, HiJackThis!,
CWShredder, and SpyBotR&D. I work behind a firewall by eTrust (CA), run the
MS anti-spy (beta), Venus SpyTrap, and have run CounterSpy. I've disabled
them, and still no-go.

I'm outta ideas... Anybody??


DustyB
San Jose

 

[Don Varnau]

Hi,
A few more possibilities:
* Power cycle the router and modem.
* Delete the Temporary Internet Files *folder* for the affected user
account. You can delete the TIF folder from Administrator.
* Does the problem occur from another user account on this machine? A new
user account may help.
* Do the sites have anything in common? Are they secure sites?

Hope this helps,
Don
[MS MVP- IE]

 

[DustyB]

Hello Don;

Hi,
A few more possibilities:
* Power cycle the router and modem.

Okay. I'll do that (can't at the moment). But since that same router and
DSL adapter serve that same LAN, it's a stretch. But I'll give it a shot.
I've seen stranger things cause problems...

* Delete the Temporary Internet Files *folder* for the affected user
account. You can delete the TIF folder from Administrator.

As I'd mentioned previously, I'd emptied it, I didn't delete it. I'll do
that next. Thanks!

* Does the problem occur from another user account on this machine? A new
user account may help.

An interesting tip. I'd not tried that. Thanks!

* Do the sites have anything in common? Are they secure sites?

Yes. The target site is an HTTPS site. However, I maintain our websites,
and they're all managed via an HTTPS access server as well. And that seems
to work just fine...

You gave me a couple of good tips, thanks, Don. I'll give 'em a shot and
report back after I do...


Regards,
Dusty

Hope this helps,
Don
[MS MVP- IE]

G'day all;

I'm hoping someone here can help me. But for the last week or so, I
can't
get to _some_ URL's! Most others are okay...

I'm on a LAN, running XP Pro/SP2, and everything is updated
automatically...and has been checked manually. On another computer on that
same LAN, I can get to the URL's in question, no problem. So it's not a
router, DSL adapter, or ISP problem. It's got to be in/with my machine.
I'm guessing some security setting in IE. That happened once before,
when I
got too paranoid (reading NG's like this one...-o)!) and tightened up the
security too much. But I'd reset things to "default" and everything worked
okay again. Tried that. No joy!

I scanned through 10's of thousands of this (& related) NG's articles
looking for similar problems--found lots. But nothing that was suggested
worked. I've been through the MS knowledge base--although I suspect that
I'm not building the right query to get a useful answer.

Since then I've flushed cookies, temporary files, cache, and the
DNScache.
I've checked (& renamed) HOSTS, LMHosts, my IE options, and reinstalled
JAVA. I've checked the adapter, run "NetDiag" and checked "Winsock2" for
corruption, the LSP for consistency, checked the registry for problems or
corruption, run through all of the tips in CastleCops, run a dozen different
Trojan, spyware, and other malware checkers, AdAware, HiJackThis!,
CWShredder, and SpyBotR&D. I work behind a firewall by eTrust (CA), run the
MS anti-spy (beta), Venus SpyTrap, and have run CounterSpy. I've
disabled
them, and still no-go.

I'm outta ideas... Anybody??

DustyB
San Jose

 

[DustyB]

Hello Don;

As promised, I've replied with my results.

....

Okay. I'll do that (can't at the moment). But since that same router and
DSL adapter serve that same LAN, it's a stretch. But I'll give it a shot.
I've seen stranger things cause problems...

Didn't help.

As I'd mentioned previously, I'd emptied it, I didn't delete it. I'll do
that next. Thanks!

Didn't help either.

An interesting tip. I'd not tried that. Thanks!

Nope. Using a different user account didn't work either.

....

You gave me a couple of good tips, thanks, Don. I'll give 'em a shot and
report back after I do...

Well, anybody got any other ideas?


TIA guys,
Dusty
....

 

[DustyB]

Can someone reading here point me to a list of steps to take to resolve
being unable to reach _some_ URL's?

Something along the line of, if I were starting from scratch, what are all
of the things I should check in order to find out why I suddenly can't get
to certain URL's...that used to work just fine. I suspect some IE setting.
But I've gone through them forwards and backwards and can't find anything
amiss...

For example, some months back I visited:
http://www.sourdo.com/original_san_fran.htm. When I clicked on the "BUY"
icon, I managed to get to and post a purchase.

But today, when I click on the "BUY" icon, I get the, "The page cannot be
displayed" error. I've tried all of the things recommended on that
diagnostic page. Nothing works. The failing URL is:
http://www.aitsafe.com/cf/add.cfm?u...www.sourdo.com/original_san_fran.htm&units=14

If I do this from another machine on this same LAN, also running Win XP, I
get right through no problem. So the trouble MUST be in my machine! I do
research and writing, and I keep finding sites that I can't get to with this
very same error message. Doing so on another machine works okay.

FWIW; I'm considered pretty computer savvy, and usually fix these kinds of
things by working them out. But I've been fighting this issue for over a
week, and I'm flat outta working ideas...I've gotta get this fixed!


TIA,
Dusty
San Jose

 

[Don Varnau]

Hello Don;

As promised, I've replied with my results.

"DustyB" wrote in message
...
Didn't help.

Didn't help either.

Nope. Using a different user account didn't work either.

...

Well, anybody got any other ideas?


TIA guys,
Dusty

Hi,
Sorry... no more ideas. Have you worked through these articles / pages?
870700 - How to troubleshoot problems accessing secure Web pages with IE 6
[XP] SP2: http://support.microsoft.com/default.aspx?scid=kb;en-us;870700
813444 - Cannot Connect to SSL Secured (128-Bit) Sites
http://support.microsoft.com/?kbid=813444
IE- Sandi- Can't display- DNS Errors:
http://inetexplorer.mvps.org/answers/16.html
IE- Sandi- Problems accessing secure web sites:
http://inetexplorer.mvps.org/answers/17.html

Don
[MS MVP- IE]

 

[DustyB]

Hello Don & all;

"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
....

Hi,
Sorry... no more ideas. Have you worked through these articles / pages?
870700 - How to troubleshoot problems accessing secure Web pages with IE 6
[XP] SP2: http://support.microsoft.com/default.aspx?scid=kb;en-us;870700
813444 - Cannot Connect to SSL Secured (128-Bit) Sites
http://support.microsoft.com/?kbid=813444
IE- Sandi- Can't display- DNS Errors:
http://inetexplorer.mvps.org/answers/16.html
IE- Sandi- Problems accessing secure web sites:
http://inetexplorer.mvps.org/answers/17.html

Not yet. But I shall as soon as this note goes out...

OTOH; the problem isn't restricted to secure sites. I can access my various
websites and do management on them just fine, and that's accessed via https
on my host service providers arena.

Another example of a URL I can't reach: www.frontpagemag.com. And that's
not https... And on a similar machine on that same LAN I have no problems
at all. It's gotta be an IE or internet connection setting. BUT WHAT???
*&^%$#@!~

Thanks for takin' a lash at it, Don.

Anybody else got any ideas?

DustyB

Don
[MS MVP- IE]

 

[DustyB]

Hello all;

For those of you following my travails these last few days and those that
chimed in both on and off-list; I found the problem: bad name (DNS)
servers!

For some reason, some years back, I changed from using my access providers
DNS's to using my host providers DNS's. While I'd checked and double
checked them to be sure I had 'em right, I hadn't tried to replace 'em.

Then, as I was contemplating my 2nd week chasing this *&^%$#@! issue, I
happened to notice that I'd left the two, older, DNS numbers in my "Network
connections", "Local Area Connection", properties, TCP/IP, properties, DNS
server addresses list. So I shuffled 'em to the top...rebooted...problem
gone!

Thanks to all that replied--I appreciated your willingness to jump in.

HTH someone else that's having problems...


DustyB
San Jose,

Hello Don & all;

"Don Varnau" <don_04[at]varnau[dot]org> wrote in message
...

Hi,
Sorry... no more ideas. Have you worked through these articles / pages?
870700 - How to troubleshoot problems accessing secure Web pages with IE
6
[XP] SP2: http://support.microsoft.com/default.aspx?scid=kb;en-us;870700
813444 - Cannot Connect to SSL Secured (128-Bit) Sites
http://support.microsoft.com/?kbid=813444
IE- Sandi- Can't display- DNS Errors:
http://inetexplorer.mvps.org/answers/16.html
IE- Sandi- Problems accessing secure web sites:
http://inetexplorer.mvps.org/answers/17.html

Not yet. But I shall as soon as this note goes out...

OTOH; the problem isn't restricted to secure sites. I can access my
various websites and do management on them just fine, and that's accessed
via https on my host service providers arena.

Another example of a URL I can't reach: www.frontpagemag.com. And that's
not https... And on a similar machine on that same LAN I have no problems
at all. It's gotta be an IE or internet connection setting. BUT WHAT???
*&^%$#@!~

Thanks for takin' a lash at it, Don.

Anybody else got any ideas?

DustyB

Don
[MS MVP- IE]

 

[Frank Saunders, MS-MVP OE]

Can someone reading here point me to a list of steps to take to
resolve being unable to reach _some_ URL's?

Something along the line of, if I were starting from scratch, what
are all of the things I should check in order to find out why I
suddenly can't get to certain URL's...that used to work just fine. I
suspect some IE setting. But I've gone through them forwards and
backwards and can't find anything amiss...

For example, some months back I visited:
http://www.sourdo.com/original_san_fran.htm. When I clicked on the
"BUY" icon, I managed to get to and post a purchase.

But today, when I click on the "BUY" icon, I get the, "The page
cannot be displayed" error. I've tried all of the things recommended
on that diagnostic page. Nothing works. The failing URL is:
http://www.aitsafe.com/cf/add.cfm?u...www.sourdo.com/original_san_fran.htm&units=14

If I do this from another machine on this same LAN, also running Win
XP, I get right through no problem. So the trouble MUST be in my
machine! I do research and writing, and I keep finding sites that I
can't get to with this very same error message. Doing so on another
machine works okay.
FWIW; I'm considered pretty computer savvy, and usually fix these
kinds of things by working them out. But I've been fighting this
issue for over a week, and I'm flat outta working ideas...I've gotta
get this fixed!

TIA,
Dusty
San Jose

Make sure your firewall is not blocking port 443.

Go to Start | Run and enter these commans (press <Enter after each one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll

See also
http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites
http://www.mvps.org/inetexplorer/data/jjblack.htm
HOW TO: Troubleshoot Situations Where You Cannot Connect to Secure Web Sites
by Using Internet Explorer in Windows XP
http://support.microsoft.com/?kbid=813444
"The Page Cannot Be Displayed" Error Message on a Secure Web Site
http://support.microsoft.com/?kbid=303807
How to troubleshoot problems accessing secure Web pages with Internet
Explorer 6 Service Pack 2
http://support.microsoft.com/?kbid=870700

--
Frank Saunders, MS-MVP OE
Please respond in Newsgroup only. Do not send email
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