Canot open, copy or save attchments in Outlook (2002)

[Blakely_IT]

I have a user that just recently started having problems with attachments.
They cannot be opened, copied or saved. There are no error messages displayed.

I have already:
1) Uninstalled & Reinstalled Outlook
2) Verified the user has ADMIN rights
3) Emptied out the Temp Internet Files folder that Outlook writes to.
4) Removed "Windows Search" - no indexing going on now
5) Do not believe Google Toolbar is installed (could not find it anyway)

Outlook does write the file (attachment) out to the Temp Internet Files
folder as it should and as a workaround I have the user keeping that window
open and then opening the attachment from there. So, it does not seem to be a
problem with the file association.

This occurs for all file types. In addition pictures (graphics) are also no
longer displayed inside the e-mail. (Not sure if this is related but started
occurring around the same time.)

Not sure what to try next - please help if you can. Thanks

 

[Brian Tillman [MVP-Outlook]]

I have a user that just recently started having problems with attachments.
They cannot be opened, copied or saved.

What happens when they drag the attachment to their desktop?