Canon D880 problems

[gbirnie]

We have the Canon D880 printers connected by USB to our computers. We have
recently updated the PCs and when trying to install the old Canon D880
printers it is not working properly. They are on the XP operating systems and
when doing the install it does seem as if it does work and says that the
installation is complete. However when printing a test page or anything from
the PC it does not work. I have been through all the whistles with Canon
themselves and they are now saying that it is a Microsoft Windows issue. Does
anyone have any suggestions on how to get these printers to work? Here is a
copy of a few of the steps we have tried thus far on Canon's side, even
though I am not giving up on them yet either. I was just hoping someone would
be able to help out.

 

[Alan Morris [MSFT]]

Look in the system event log for any Print error events

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

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