Cannot update Outlook

[Guest]

I cannot update the service pack 2 or 3.

When I do I get a message saying "The expected version of the product was
not found on your system".

I read a KB on this which seems to relate to a network install. This is a
laptop with Outlook Office 2003 SBE with BCM. Service Pack 1.

In the Outlook install log it reports it cannot find a product for this
update.

I have Web Components Version 3 installed.

I have tried to install the full file version (not directly from the
download site etc) and the smaller version by direct installation but both
produce the same result.

thanks

 

[DL]

As far as I'm aware office is only up to SP2
How are you attempting to update?

 

[Guest]

yes, sorry it is SP2.

As far as I'm aware office is only up to SP2
How are you attempting to update?