Cannot Uninstall

[CWLee]

Brand new OEM Vista Ultimate 64-bit. I set up two user
accounts, AAA-admin, and AAA-user. Before I go online from
that computer I want to uninstall Norton's AV stuff. (Then,
my first task on line would be to acquire Avast AV
software.) When I try to uninstall the Norton package I'm
told there is another user logged on, and for that reason
the uninstall attempt is aborted.

I have been using the Start > Shutdown > Logoff procedure to
log out of accounts. If I stay in the AAA-admin account,
having logged off the AAA-user account, I get the same
message when I try to uninstall. If I stay in the AAA-user
account, having logged off the AAA-admin account the result
is the same.

Suggestions?

--

 

[Feenix]

wow a first for me. have you tried deleted the other account then
uninstalling norton and then creating the account again?

--
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http://www.AllAboutGames.BraveHost.com
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[AlexB]

I guess the chain of events is this. When you login the Norton (a start up
program) kicks in and it is accessible by both accounts. in other words this
program inherits from both.

What you can do is to kill the Norton's ability to get in action at start
up, then uninstall it from the admin account.

You also made other errors. You should read MS notes as to how user accounts
should be set up. You should NEVER sign in as an administrator. You sign in
as an ordinary user, however, on the first sign in you give yourselves
elevated privileges, meaning that you ADD yourselves to the GROUP
"Administrators." You will see that there is already another user in that
group and that user is "administrator." This administrator is not a person
but an object. This administrator will have MORE rights over your computer
life than you ever will or really need to acquire.

I think one of the possible reasons that you are getting in trouble with
this is that you violated this MS precept. But I am not completely sure.

 

[MICHAEL]

Brand new OEM Vista Ultimate 64-bit. I set up two user
accounts, AAA-admin, and AAA-user. Before I go online from
that computer I want to uninstall Norton's AV stuff. (Then,
my first task on line would be to acquire Avast AV
software.) When I try to uninstall the Norton package I'm
told there is another user logged on, and for that reason
the uninstall attempt is aborted.

I have been using the Start > Shutdown > Logoff procedure to
log out of accounts. If I stay in the AAA-admin account,
having logged off the AAA-user account, I get the same
message when I try to uninstall. If I stay in the AAA-user
account, having logged off the AAA-admin account the result
is the same.

Download the appropriate Norton removal tool;
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Boot into Safe Mode (F8)

Run the removal tool.


-Michael
Boot into Safe Mode

 

[CWLee]

I'm the OP, and have solved the problem. Details and
comments follow for those interested.

I don't know how to explain the cause of the problem, but
after I restarted the computer (for other reasons) I then
logged in only as AAA-admin and the process of removing the
Norton AV stuff went smoothly. Then I went to the Symantec
site and downloaded and ran its Removal Tool. After running
it I deleted it. So I was all set to get Avast. (Problems
doing that, which will be in another message with a
different subject.)

Regarding AlexB's comments about user protocol, I just don't
know. I read the relevant chapters in several 2007
copyright books on Vista, and did it the way that was
suggested in those various books. If I remember correctly,
Vista comes out of the box with one user established, and
that is one with administrative privileges. The books I
read suggested establishing a "regular" user account for
daily use, and that is what I did. But, I'm open to new
ideas. AlexB - can you provide a more specific reference to
"MS notes"? Thanks.

Thanks to Feenix too.

=====================

 

[Bob Eyster]

Hi CWLee,

When you use the user "Logoff" or "Switch user", the user is not really
logged off. This allows you to switch back and forth between users. This is
why you were receiving the error message.

 

[CWLee]

When you use the user "Logoff" or "Switch user", the user is not really
logged off.

How does one "really" log off? I'm not disputing, just
trying to learn.

Thanks, and best regards to all.

 

[Bob Eyster]

User the Restart. This insures that the user is logged off.