Jules said:
ok had an conflict with two antivirus programs running....managed to
sort that out and got a BWPRNMON error ....managed to sort that out
[thanks for the info Denny]. Last thing on the list is I cannot start
my antivirus program [AVG] or firewall program [ZoneAlarm] or Windows
task manager [it appears then disappears rather quickly] and when I
try to access the help and support section I get a message stating
abnormal program termination. Any suggestions before I have a complete
hissy fit? !!!
Since you didn't post to the original thread and there are no
references, it is impossible to know what your discussion with Denny
entailed. However, the symptoms you describe are usually associated
with viral infection. Here are the usual troubleshooting steps:
It sounds like you have picked up a virus that immediately breaks any av
installed. This could happen if you had an older antivirus version,
weren't updating its definitions or didn't renew your subscription or
your computer was already infected when you tried to install av
software. The usual way to deal with this is to:
1) Take the infected machine off the Internet and any lan immediately.
2) From a different, clean machine download Stinger
(
http://vil.nai.com/vil/stinger/) and run it in Safe Mode. Stinger is a
limited virus checker, but its advantage is that it is standalone and
doesn't need to be installed.
3) Hope that Stinger cleans up the machine enough to be able to
reinstall your av or install a new, current one. Update its definitions
and do a full scan.
4) Continue the cleaning process by removing any spyware with Spybot
Search & Destroy (
http://www.safer-networking.org) and Ad-aware
(
http://www.lavasoftusa.com). Be sure to update these programs before
running them. These programs are free, so run them both since they
complement each other. You may also want to run the latest CWShredder
from
http://www.spywareinfo.com/~merijn/index.html. Always read the
instructions before running a spyware removal tool. It is best to run
antivirus and spyware removal tools in Safe Mode.
5) After you've installed your full-featured av, updated its
definitions and run a full system scan.
6) Make sure you are running a firewall.
7) Go to Windows Update and apply all security patches for your
operating system. Do not install drivers from Windows Update.
Malke
