cannot send or recieve

[Guest]

Account: 'Home', Server: 'pop.windstream.net', Protocol: POP3, Port: 110,
Secure(SSL): No, Error Number: 0x800CCC19

 

[Gary VanderMolen]

This problem is probably caused by your antivirus.
Windows Mail is not compatible with most McAfee or
Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

Gary VanderMolen

 

[Guest]

Verify the anti virus issue is true before removal. I just picked up a new
Vista media center PC and left the norton web, virus services intact and was
able to add my mail account to windows mail without issue. I since added the
latest Office/Outlook without issue as well.
Insure you didn't just miss something like "pop3.windstream.net" instead of
'pop.windstream.net'.
FYI: I confirmed Incoming and Outgoing mail scan is enabled via Norton.

 

[Guest]

Is this a new issue and the mail was working before?
My service providor changed DNS servers without announcement once and hung
my mail up until I "discovered" the change.

 

[Guest]

i already add my account at win.mail (key all data ) but i still cannot send
and receive mail.
the problem show is
Account: 'pop.tm.net.my', Server: 'smtp.tm.net.my', Protocol: SMTP, Server
Response: '250 SIZE 0', Port: 25, Secure(SSL): Yes, Server Error: 250, Error
Number: 0x800CCC7D

 

[Gary VanderMolen]

The only way you can verify a suspected antivirus issue is to
uninstall the antivirus. It will take no more than 20 minutes tops
to uninstall, test email, and reinstall the antivirus. It's not like
you're amputating a leg that can't be reattached.

Gary VanderMolen

 

[Gary VanderMolen]

Your provider changing DNS servers should make no difference
since every time you reconnect, the DHCP process updates the
DNS server settings, unless you've done something dumb like
hard-coded the DNS servers in your PC's TCP/IP settings.

Gary VanderMolen

 

[Gary VanderMolen]

You should not be using SSL.
Go to Tools, Accounts, select the account, Properties, Advanced,
uncheck the SSL box.
Verify your settings agree with your ISP's instructions:
http://webmail.tm.net.my/info/smtpauth.html

Gary VanderMolen

 

[Guest]

Unless you're running a static IP(which I was at the time), then it's not so
dumb.
I know you can remove and reinstall the AV app but your statement that
Norton is incompatible doesn't ring true since Norton was working fine for me
and I'm not exactly a fan of Norton. I just thought i'd see how it worked.