cannot send messages

[Guest]

All of the sudden yesterday I can no longer send messages - they sit in the
out box. and just will not go Iam receiving fine -- any one with any ideas??

Kathy with questions

 

[Guest]

Same here. Happened all of a sudden. Tried to remove then add new email
address but no luck. everything is set up correctly. my husband's email is
set up exactly the same way & no problems, so it can't be McAfee. I never
had a problem with Windows 98. Vista is no joy to work with!.

 

[RetiredLady]

Hi

Try going to Tools Accounts and Click on Your Internet Service Provider go
to Properties

Make sure you know the Internet Service Provider Mail Server Example
POP1, POP2, or POP3

'Type Incoming mail Type mail.yourISP.net or .com
Outgoing mail Type mail.yourISP.net or .com

You may have to check with Your Internet Service Provider to get their
Server Information. Some of the Internet Service Providers have a different
Mail Sever

I hope this helps

 

[Gary VanderMolen]

Is there an error message when you try to send?
If so, copy it and post it here.

Gary VanderMolen

 

[Gary VanderMolen]

Is there an error message when you try to send?
If so, copy it and post it here.

Gary VanderMolen

 

[Guest]

no there is no error messages - the emails just sit in the outbox.
i have checked all the tools, etc and it is exactly as it was when I set
this up - and it WAS working ... so I donot know?

 

[Gary VanderMolen]

Four things to try:
1.Temporarily uninstall your antivirus program. Reboot, and try sending.
2. If it still doesn't work, create a new email account with the same
settings as the old one. Delete the old account. Try sending.
3. If it still doesn't work, try the database deletion/regeneration method.
(Look for recent posts by Steve Cochran for details.)
4. If you don't want to try #3, your only other option is to switch to
a different email program until such time as MS comes out with a fix.

Gary VanderMolen

 

[Steve Cochran]

Try going to Edit | Find in the outbox and when you get results delete them.
See if that fixes it.

steve

 

[Guest]

Same problem, very intermittent. I couldn't send or receive, then just
couldn't send, with no explanation and with no settings changed:

Error msg:

The connection to the server has failed. Subject ",Account:
pop.sprintpcs.com', Server: 'smtp.sprintpcs.com', Protocol: SMTP, Port 25,
Secure(SSL): Yes, Socket Error: 10060, Error Number 0x800CCCOE

The account works fine on Outlook on an XP computer, and I can receive and
send messages on my Treo with teh same account. It's Windows Mail that seems
to be the x factor.

 

[Gary VanderMolen]

I think your problem is: "Secure(SSL): Yes".
As far as I know, sprintpcs.com does not use SSL.

Gary VanderMolen

 

[Guest]

Same problem, very intermittent. I couldn't send or receive, then just
couldn't send, with no explanation and with no settings changed:

Error msg:

The connection to the server has failed. Subject ",Account:
pop.sprintpcs.com', Server: 'smtp.sprintpcs.com', Protocol: SMTP, Port 25,
Secure(SSL): Yes, Socket Error: 10060, Error Number 0x800CCCOE

The account works fine on Outlook on an XP computer, and I can receive and
send messages on my Treo with teh same account. It's Windows Mail that seems
to be the x factor.

 

[Guest]

I unchecked the security setting, still got this error msg:

The connection to the server has failed. Subject ",Account:
'pop.sprintpcs.com', Server: 'smtp.sprintpcs.com', Protocol: SMTP, Port 25,
Secure(SSL): No, Socket Error: 10060, Error Number 0x800CCC0E

 

[Guest]

Hi, Mr. VanderMolen? Any further thoughts? thanks, Todd

 

[Gary VanderMolen]

Something is blocking your connection to smtp.sprintpcs.com.
I can think of three possible causes:
1. A port 25 block because your Internet connection is from some
other source (not SprintPCS).
2. Your antivirus is blocking SMTP access. As a test, uninstall the antivirus.
3. Your firewall is blocking SMTP access.

Gary VanderMolen

 

[Guest]

I've turned off my antivirus and firewall settings, although these were on
last month when I was able to send from this account, yet the problem
persists.

Do you think sprint blocked my 25 port deliberately? I'm not even sure what
that means, but do I have any alternative or workaround for problem #1?

thanks

 

[Gary VanderMolen]

"Turning off" an antivirus (whatever that means) may not be enough.
Some users of McAfee and Norton antivirus got no relief until they
completely uninstalled the application.

Sprint is not involved in your port 25 block, but they could fix it by
offering a port other than 25 for SMTP.
The port 25 block is placed by the service which provides your
connectivity at that moment. So, if you're using a Wi-Fi hotspot
to get on the Internet at a coffee shop, the provider of the Wi-Fi
connectivity is blocking your port 25 usage.

As far a other workarounds: Use a mail provider other than Sprint.
I take it that Sprint provides your mobile service, but who
provides your Internet service at home?
Then there is always the solution of getting a free email account
with Google's Gmail.

Gary VanderMolen

 

[Guest]

I meant I temporarily disabled the antivirus software, firewall (Norton and
Windows Defender), and so on to the best of my ability. I'm wary of
uninstalling the software because I don't have installer CDs for any of it
and don't believe I could reinstall any of those programs.

This all started when I got a new phone, a Treo, through Sprint. I had been
using my old phone as a modem with a third-party cable and Sprint's Vision
Internet service, but that wasn't an option with Vista, which came on my new
laptop and is incompatible with phone-as-modem service.

So I've been connecting alternately at work through the LAN, at
wireless-equipped cafes and through a friend's AOL account while I wait for
Sprint and Windows to work out their differences and I can go through my
phone again.

I'm now learning that when at work, I can send work e-mails just fine,
whereas I can't when I'm online via AOL, so I believe your theory about port
25 blocking is correct. That apparently means I can't send Sprint e-mail
(which I have through my Vision plan) from home, work or in public because
I'm never connected through Sprint's actual network -- and that will stay the
case unless I can get a) another port from Sprint and b) another port from my
work to use when I'm not connected to their networks?

I sure hope I'm making sense here, I really thought I was making things
easier on myself by upgrading to the latest/greatest technology, but I feel I
just jumped into an unimaginable silicon bog.

 

[Gary VanderMolen]

Yes, it sounds like you've got this situation sorted out.

Gary VanderMolen

 

[Guest]

Ha.

Isn't the point of checking the "outgoing mail server requires
authentication" option to allow outgoing e-mail? I get it that the port 25
blocking relates to stopping spam, but did no one think of the innocent
bystanders like me who get caught in the crossfire? Surely there's a way
around this, it's hardly a rarity for people to be on the go with their
laptops and needing to send and receive various e-mails.

 

[Gary VanderMolen]

The "outgoing mail server requires authentication" is designed to
protect your home ISP. The port 25 block is designed to protect the
away-from-home provider of your temporary Internet connection.
Two different entities.

As I mentioned before, the standard workaround is for your ISP
to offer travelers the ability to connect to the SMTP server on a
port other than 25. SprintPCS appears to be way behind the times
with this.

Gary VanderMolen