G
Girly16
I can receive emails but cannot send them out. Please help!!
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Gary VanderMolen
Need more details. Do you get an error message when you try to send?
If so, right-click on the error message, copy, then paste it into a reply here.
We can't do much troubleshooting without that complete error message.
If so, right-click on the error message, copy, then paste it into a reply here.
We can't do much troubleshooting without that complete error message.
G
Girly16
This is the error message I get.
An unknown error has occurred. Subject 'Fw: Fw:', Account:
'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Server
Response: '421 charter.net connection refused from [63.246.240.183]', Port:
25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
I cannot figure out for the life of me what is going on. It is driving me
crazy. haha
Your help is greatly appreciated.
An unknown error has occurred. Subject 'Fw: Fw:', Account:
'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Server
Response: '421 charter.net connection refused from [63.246.240.183]', Port:
25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
I cannot figure out for the life of me what is going on. It is driving me
crazy. haha
Your help is greatly appreciated.
G
Gary VanderMolen
Charter says you are connecting through a network from
Morristown Utilities. Charter does not allow you to use their SMTP
server if your connection is from somewhere else. Unfortunately,
most cable companies will not accommodate customers who need
to send while away from home. Are you using a laptop?
The available workarounds when sending away from home are as follows:
1. Use webmail for sending (via your browser).
2. If you use the same away-from-home connection frequently, substitute the SMTP
server belonging to that connection. This is a bit tricky, but if you want to go that route,
I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.
--
Gary VanderMolen, MS-MVP (Mail)
Morristown Utilities. Charter does not allow you to use their SMTP
server if your connection is from somewhere else. Unfortunately,
most cable companies will not accommodate customers who need
to send while away from home. Are you using a laptop?
The available workarounds when sending away from home are as follows:
1. Use webmail for sending (via your browser).
2. If you use the same away-from-home connection frequently, substitute the SMTP
server belonging to that connection. This is a bit tricky, but if you want to go that route,
I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.
--
Gary VanderMolen, MS-MVP (Mail)
Girly16 said:This is the error message I get.
An unknown error has occurred. Subject 'Fw: Fw:', Account:
'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Server
Response: '421 charter.net connection refused from [63.246.240.183]', Port:
25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
I cannot figure out for the life of me what is going on. It is driving me
crazy. haha
Your help is greatly appreciated.
G
Girly16
Yes I am using a laptop. I have a router of my own and a modem but I must
not have it hook up right. I can't get it to come up on my computer. All
the lights are blinking as if it works. I guess you can tell I am not much
of a computer person. haha Thank you so much for your help.
--
Dinah
not have it hook up right. I can't get it to come up on my computer. All
the lights are blinking as if it works. I guess you can tell I am not much
of a computer person. haha Thank you so much for your help.
--
Dinah
Gary VanderMolen said:Charter says you are connecting through a network from
Morristown Utilities. Charter does not allow you to use their SMTP
server if your connection is from somewhere else. Unfortunately,
most cable companies will not accommodate customers who need
to send while away from home. Are you using a laptop?
The available workarounds when sending away from home are as follows:
1. Use webmail for sending (via your browser).
2. If you use the same away-from-home connection frequently, substitute the SMTP
server belonging to that connection. This is a bit tricky, but if you want to go that route,
I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.
--
Gary VanderMolen, MS-MVP (Mail)
Girly16 said:This is the error message I get.
An unknown error has occurred. Subject 'Fw: Fw:', Account:
'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Server
Response: '421 charter.net connection refused from [63.246.240.183]', Port:
25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
I cannot figure out for the life of me what is going on. It is driving me
crazy. haha
Your help is greatly appreciated.
--
Dinah
Gary VanderMolen said:Need more details. Do you get an error message when you try to send?
If so, right-click on the error message, copy, then paste it into a reply here.
We can't do much troubleshooting without that complete error message.
--
Gary VanderMolen, MS-MVP (Mail)
I can receive emails but cannot send them out. Please help!!
G
Gary VanderMolen
I understand you are using a laptop, but why would Charter say that
you are connecting through Morristown Utilities? Does that ring a
bell at all? Do you only use the laptop at home, or sometimes
away from home?
It isn't clear what you mean by "I can't get it to come up on my computer."
Can you elaborate on that?
--
Gary VanderMolen, MS-MVP (Mail)
you are connecting through Morristown Utilities? Does that ring a
bell at all? Do you only use the laptop at home, or sometimes
away from home?
It isn't clear what you mean by "I can't get it to come up on my computer."
Can you elaborate on that?
--
Gary VanderMolen, MS-MVP (Mail)
Girly16 said:Yes I am using a laptop. I have a router of my own and a modem but I must
not have it hook up right. I can't get it to come up on my computer. All
the lights are blinking as if it works. I guess you can tell I am not much
of a computer person. haha Thank you so much for your help.
--
Dinah
Gary VanderMolen said:Charter says you are connecting through a network from
Morristown Utilities. Charter does not allow you to use their SMTP
server if your connection is from somewhere else. Unfortunately,
most cable companies will not accommodate customers who need
to send while away from home. Are you using a laptop?
The available workarounds when sending away from home are as follows:
1. Use webmail for sending (via your browser).
2. If you use the same away-from-home connection frequently, substitute the SMTP
server belonging to that connection. This is a bit tricky, but if you want to go that route,
I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.
--
Gary VanderMolen, MS-MVP (Mail)
Girly16 said:This is the error message I get.
An unknown error has occurred. Subject 'Fw: Fw:', Account:
'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Server
Response: '421 charter.net connection refused from [63.246.240.183]', Port:
25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
I cannot figure out for the life of me what is going on. It is driving me
crazy. haha
Your help is greatly appreciated.
--
Dinah
:
Need more details. Do you get an error message when you try to send?
If so, right-click on the error message, copy, then paste it into a reply here.
We can't do much troubleshooting without that complete error message.
--
Gary VanderMolen, MS-MVP (Mail)
I can receive emails but cannot send them out. Please help!!
G
Girly16
I am at home all the time. It shows up my neighbor and she is with
Morristown Utilities. She says I can use hers till I get mine working.
--
Dinah
Morristown Utilities. She says I can use hers till I get mine working.
--
Dinah
Gary VanderMolen said:I understand you are using a laptop, but why would Charter say that
you are connecting through Morristown Utilities? Does that ring a
bell at all? Do you only use the laptop at home, or sometimes
away from home?
It isn't clear what you mean by "I can't get it to come up on my computer."
Can you elaborate on that?
--
Gary VanderMolen, MS-MVP (Mail)
Girly16 said:Yes I am using a laptop. I have a router of my own and a modem but I must
not have it hook up right. I can't get it to come up on my computer. All
the lights are blinking as if it works. I guess you can tell I am not much
of a computer person. haha Thank you so much for your help.
--
Dinah
Gary VanderMolen said:Charter says you are connecting through a network from
Morristown Utilities. Charter does not allow you to use their SMTP
server if your connection is from somewhere else. Unfortunately,
most cable companies will not accommodate customers who need
to send while away from home. Are you using a laptop?
The available workarounds when sending away from home are as follows:
1. Use webmail for sending (via your browser).
2. If you use the same away-from-home connection frequently, substitute the SMTP
server belonging to that connection. This is a bit tricky, but if you want to go that route,
I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.
--
Gary VanderMolen, MS-MVP (Mail)
This is the error message I get.
An unknown error has occurred. Subject 'Fw: Fw:', Account:
'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Server
Response: '421 charter.net connection refused from [63.246.240.183]', Port:
25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
I cannot figure out for the life of me what is going on. It is driving me
crazy. haha
Your help is greatly appreciated.
--
Dinah
:
Need more details. Do you get an error message when you try to send?
If so, right-click on the error message, copy, then paste it into a reply here.
We can't do much troubleshooting without that complete error message.
--
Gary VanderMolen, MS-MVP (Mail)
I can receive emails but cannot send them out. Please help!!
G
Gary VanderMolen
Well, that is the source of the problem.
Charter is not going to allow you to send through their SMTP server
as long as you are connected to the Internet through a non-Charter
connection.
Your best alternative for the time being is to use webmail for sending:
http://www.charter.net/files/charter/redirect.php?to=webmail
--
Gary VanderMolen, MS-MVP (Mail)
Charter is not going to allow you to send through their SMTP server
as long as you are connected to the Internet through a non-Charter
connection.
Your best alternative for the time being is to use webmail for sending:
http://www.charter.net/files/charter/redirect.php?to=webmail
--
Gary VanderMolen, MS-MVP (Mail)
Girly16 said:I am at home all the time. It shows up my neighbor and she is with
Morristown Utilities. She says I can use hers till I get mine working.
--
Dinah
Gary VanderMolen said:I understand you are using a laptop, but why would Charter say that
you are connecting through Morristown Utilities? Does that ring a
bell at all? Do you only use the laptop at home, or sometimes
away from home?
It isn't clear what you mean by "I can't get it to come up on my computer."
Can you elaborate on that?
--
Gary VanderMolen, MS-MVP (Mail)
Girly16 said:Yes I am using a laptop. I have a router of my own and a modem but I must
not have it hook up right. I can't get it to come up on my computer. All
the lights are blinking as if it works. I guess you can tell I am not much
of a computer person. haha Thank you so much for your help.
--
Dinah
:
Charter says you are connecting through a network from
Morristown Utilities. Charter does not allow you to use their SMTP
server if your connection is from somewhere else. Unfortunately,
most cable companies will not accommodate customers who need
to send while away from home. Are you using a laptop?
The available workarounds when sending away from home are as follows:
1. Use webmail for sending (via your browser).
2. If you use the same away-from-home connection frequently, substitute the SMTP
server belonging to that connection. This is a bit tricky, but if you want to go that route,
I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.
--
Gary VanderMolen, MS-MVP (Mail)
This is the error message I get.
An unknown error has occurred. Subject 'Fw: Fw:', Account:
'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Server
Response: '421 charter.net connection refused from [63.246.240.183]', Port:
25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
I cannot figure out for the life of me what is going on. It is driving me
crazy. haha
Your help is greatly appreciated.
--
Dinah
:
Need more details. Do you get an error message when you try to send?
If so, right-click on the error message, copy, then paste it into a reply here.
We can't do much troubleshooting without that complete error message.
--
Gary VanderMolen, MS-MVP (Mail)
I can receive emails but cannot send them out. Please help!!
G
Girly16
OK Thank you so much for your help. I was wondering????? Are you a tech
support or just another computer person that knows all this stuff. I notice
you are on all the questions. If you are not tech support YOU SHOULD
BE!!!!!!! I don't know how you do it but YOU are very GOOD at this. I just
wish I had a little of your computer smarts. Thank again and God Bless.
--
Dinah
support or just another computer person that knows all this stuff. I notice
you are on all the questions. If you are not tech support YOU SHOULD
BE!!!!!!! I don't know how you do it but YOU are very GOOD at this. I just
wish I had a little of your computer smarts. Thank again and God Bless.
--
Dinah
Gary VanderMolen said:Well, that is the source of the problem.
Charter is not going to allow you to send through their SMTP server
as long as you are connected to the Internet through a non-Charter
connection.
Your best alternative for the time being is to use webmail for sending:
http://www.charter.net/files/charter/redirect.php?to=webmail
--
Gary VanderMolen, MS-MVP (Mail)
Girly16 said:I am at home all the time. It shows up my neighbor and she is with
Morristown Utilities. She says I can use hers till I get mine working.
--
Dinah
Gary VanderMolen said:I understand you are using a laptop, but why would Charter say that
you are connecting through Morristown Utilities? Does that ring a
bell at all? Do you only use the laptop at home, or sometimes
away from home?
It isn't clear what you mean by "I can't get it to come up on my computer."
Can you elaborate on that?
--
Gary VanderMolen, MS-MVP (Mail)
Yes I am using a laptop. I have a router of my own and a modem but I must
not have it hook up right. I can't get it to come up on my computer. All
the lights are blinking as if it works. I guess you can tell I am not much
of a computer person. haha Thank you so much for your help.
--
Dinah
:
Charter says you are connecting through a network from
Morristown Utilities. Charter does not allow you to use their SMTP
server if your connection is from somewhere else. Unfortunately,
most cable companies will not accommodate customers who need
to send while away from home. Are you using a laptop?
The available workarounds when sending away from home are as follows:
1. Use webmail for sending (via your browser).
2. If you use the same away-from-home connection frequently, substitute the SMTP
server belonging to that connection. This is a bit tricky, but if you want to go that route,
I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.
--
Gary VanderMolen, MS-MVP (Mail)
This is the error message I get.
An unknown error has occurred. Subject 'Fw: Fw:', Account:
'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Server
Response: '421 charter.net connection refused from [63.246.240.183]', Port:
25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
I cannot figure out for the life of me what is going on. It is driving me
crazy. haha
Your help is greatly appreciated.
--
Dinah
:
Need more details. Do you get an error message when you try to send?
If so, right-click on the error message, copy, then paste it into a reply here.
We can't do much troubleshooting without that complete error message.
--
Gary VanderMolen, MS-MVP (Mail)
I can receive emails but cannot send them out. Please help!!
G
Gary VanderMolen
You're very welcome.
I am a former tech support person who is now retired.
--
Gary VanderMolen, MS-MVP (Mail)
I am a former tech support person who is now retired.
--
Gary VanderMolen, MS-MVP (Mail)
Girly16 said:OK Thank you so much for your help. I was wondering????? Are you a tech
support or just another computer person that knows all this stuff. I notice
you are on all the questions. If you are not tech support YOU SHOULD
BE!!!!!!! I don't know how you do it but YOU are very GOOD at this. I just
wish I had a little of your computer smarts. Thank again and God Bless.
--
Dinah
Gary VanderMolen said:Well, that is the source of the problem.
Charter is not going to allow you to send through their SMTP server
as long as you are connected to the Internet through a non-Charter
connection.
Your best alternative for the time being is to use webmail for sending:
http://www.charter.net/files/charter/redirect.php?to=webmail
--
Gary VanderMolen, MS-MVP (Mail)
Girly16 said:I am at home all the time. It shows up my neighbor and she is with
Morristown Utilities. She says I can use hers till I get mine working.
--
Dinah
:
I understand you are using a laptop, but why would Charter say that
you are connecting through Morristown Utilities? Does that ring a
bell at all? Do you only use the laptop at home, or sometimes
away from home?
It isn't clear what you mean by "I can't get it to come up on my computer."
Can you elaborate on that?
--
Gary VanderMolen, MS-MVP (Mail)
Yes I am using a laptop. I have a router of my own and a modem but I must
not have it hook up right. I can't get it to come up on my computer. All
the lights are blinking as if it works. I guess you can tell I am not much
of a computer person. haha Thank you so much for your help.
--
Dinah
:
Charter says you are connecting through a network from
Morristown Utilities. Charter does not allow you to use their SMTP
server if your connection is from somewhere else. Unfortunately,
most cable companies will not accommodate customers who need
to send while away from home. Are you using a laptop?
The available workarounds when sending away from home are as follows:
1. Use webmail for sending (via your browser).
2. If you use the same away-from-home connection frequently, substitute the SMTP
server belonging to that connection. This is a bit tricky, but if you want to go that route,
I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.
--
Gary VanderMolen, MS-MVP (Mail)
This is the error message I get.
An unknown error has occurred. Subject 'Fw: Fw:', Account:
'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP, Server
Response: '421 charter.net connection refused from [63.246.240.183]', Port:
25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
I cannot figure out for the life of me what is going on. It is driving me
crazy. haha
Your help is greatly appreciated.
--
Dinah
:
Need more details. Do you get an error message when you try to send?
If so, right-click on the error message, copy, then paste it into a reply here.
We can't do much troubleshooting without that complete error message.
--
Gary VanderMolen, MS-MVP (Mail)
I can receive emails but cannot send them out. Please help!!