Cannot send email

[James Bailey]

I am able to receive email from my road runner account, but am not able to
send email. I have contacted time warner cable and walked through the setup
a dozen times, but no luck. They gave me microsoft office's phone number.
Anyone have a fix for this. I do not have to check "my server requires
authorization" or something like that. I was told I didn't have to, but I
also tried it and no luck.

 

[Cal Bear '66]

No problem with Road Runner here in NYC.
(smtp-server.nyc.rr.com) Substitute your city for nyc, E-mail username is your account name--not your e-mail address, and verify password for that account

 

[Gary VanderMolen]

And your exact and complete error message is...?

Gary VanderMolen

 

[James Bailey]

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'fake email address'. Subject
'asdfasdflklkjkl', Account: 'Road Runner', Server: 'smtp-server.sc.rr.com',
Protocol: SMTP, Server Response: '550 5.7.1 <fake email address>... Relaying
denied. IP name lookup failed [67.137.255.124]', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC79

 

[Gary VanderMolen]

Thanks for including the complete error message.
It appears that at the time you made that Send attempt,
your computer was connected to the Internet through a network
other than Road Runner. Most mail servers will reject a port 25
connection from an outside network.

If that was indeed the case, there are some workarounds:
1. Use the SMTP server belonging to the network providing
the temporary Internet connection.
2. Even better, most ISPs allow alternate SMTP connections
on a port other than port 25.

Gary VanderMolen

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'fake email address'. Subject
'asdfasdflklkjkl', Account: 'Road Runner', Server: 'smtp-server.sc.rr.com',
Protocol: SMTP, Server Response: '550 5.7.1 <fake email address>... Relaying
denied. IP name lookup failed [67.137.255.124]', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC79

--
James E. Bailey

And your exact and complete error message is...?

Gary VanderMolen

 

[James Bailey]

Thanks much. I am staying at various hotels and using their access. How
would I find this out?

--
James E. Bailey

Thanks for including the complete error message.
It appears that at the time you made that Send attempt,
your computer was connected to the Internet through a network
other than Road Runner. Most mail servers will reject a port 25
connection from an outside network.

If that was indeed the case, there are some workarounds:
1. Use the SMTP server belonging to the network providing
the temporary Internet connection.
2. Even better, most ISPs allow alternate SMTP connections on a port other
than port 25.

Gary VanderMolen

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help
determining the proper server settings, please contact your e-mail
service provider.

The rejected e-mail address was 'fake email address'. Subject
'asdfasdflklkjkl', Account: 'Road Runner', Server:
'smtp-server.sc.rr.com', Protocol: SMTP, Server Response: '550 5.7.1
<fake email address>... Relaying denied. IP name lookup failed
[67.137.255.124]', Port: 25, Secure(SSL): No, Server Error: 550, Error
Number: 0x800CCC79

--
James E. Bailey

And your exact and complete error message is...?

Gary VanderMolen

I am able to receive email from my road runner account, but am not able
to send email. I have contacted time warner cable and walked through
the setup a dozen times, but no luck. They gave me microsoft office's
phone number. Anyone have a fix for this. I do not have to check "my
server requires authorization" or something like that. I was told I
didn't have to, but I also tried it and no luck.

 

[James Bailey]

--
James E. Bailey

Thanks for including the complete error message.
It appears that at the time you made that Send attempt,
your computer was connected to the Internet through a network
other than Road Runner. Most mail servers will reject a port 25
connection from an outside network.

If that was indeed the case, there are some workarounds:
1. Use the SMTP server belonging to the network providing
the temporary Internet connection.
2. Even better, most ISPs allow alternate SMTP connections on a port other
than port 25.

Gary VanderMolen

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help
determining the proper server settings, please contact your e-mail
service provider.

The rejected e-mail address was 'fake email address'. Subject
'asdfasdflklkjkl', Account: 'Road Runner', Server:
'smtp-server.sc.rr.com', Protocol: SMTP, Server Response: '550 5.7.1
<fake email address>... Relaying denied. IP name lookup failed
[67.137.255.124]', Port: 25, Secure(SSL): No, Server Error: 550, Error
Number: 0x800CCC79

--
James E. Bailey

And your exact and complete error message is...?

Gary VanderMolen

I am able to receive email from my road runner account, but am not able
to send email. I have contacted time warner cable and walked through
the setup a dozen times, but no luck. They gave me microsoft office's
phone number. Anyone have a fix for this. I do not have to check "my
server requires authorization" or something like that. I was told I
didn't have to, but I also tried it and no luck.

 

[James Bailey]

I also have my university of phoenix webmail in windows mail also and is
sends and receives fine.

--
James E. Bailey

Thanks for including the complete error message.
It appears that at the time you made that Send attempt,
your computer was connected to the Internet through a network
other than Road Runner. Most mail servers will reject a port 25
connection from an outside network.

If that was indeed the case, there are some workarounds:
1. Use the SMTP server belonging to the network providing
the temporary Internet connection.
2. Even better, most ISPs allow alternate SMTP connections on a port other
than port 25.

Gary VanderMolen

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help
determining the proper server settings, please contact your e-mail
service provider.

The rejected e-mail address was 'fake email address'. Subject
'asdfasdflklkjkl', Account: 'Road Runner', Server:
'smtp-server.sc.rr.com', Protocol: SMTP, Server Response: '550 5.7.1
<fake email address>... Relaying denied. IP name lookup failed
[67.137.255.124]', Port: 25, Secure(SSL): No, Server Error: 550, Error
Number: 0x800CCC79

--
James E. Bailey

And your exact and complete error message is...?

Gary VanderMolen

I am able to receive email from my road runner account, but am not able
to send email. I have contacted time warner cable and walked through
the setup a dozen times, but no luck. They gave me microsoft office's
phone number. Anyone have a fix for this. I do not have to check "my
server requires authorization" or something like that. I was told I
didn't have to, but I also tried it and no luck.

 

[Gary VanderMolen]

If you really mean "webmail", that would use a browser like Internet
Explorer, not Windows Mail.
Web mail has no restrictions on what network you send from.

Gary VanderMolen

I also have my university of phoenix webmail in windows mail also and is
sends and receives fine.

--
James E. Bailey

Thanks for including the complete error message.
It appears that at the time you made that Send attempt,
your computer was connected to the Internet through a network
other than Road Runner. Most mail servers will reject a port 25
connection from an outside network.

If that was indeed the case, there are some workarounds:
1. Use the SMTP server belonging to the network providing
the temporary Internet connection.
2. Even better, most ISPs allow alternate SMTP connections on a port other
than port 25.

Gary VanderMolen

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help
determining the proper server settings, please contact your e-mail
service provider.

The rejected e-mail address was 'fake email address'. Subject
'asdfasdflklkjkl', Account: 'Road Runner', Server:
'smtp-server.sc.rr.com', Protocol: SMTP, Server Response: '550 5.7.1
<fake email address>... Relaying denied. IP name lookup failed
[67.137.255.124]', Port: 25, Secure(SSL): No, Server Error: 550, Error
Number: 0x800CCC79

--
James E. Bailey
And your exact and complete error message is...?

Gary VanderMolen

I am able to receive email from my road runner account, but am not able
to send email. I have contacted time warner cable and walked through
the setup a dozen times, but no luck. They gave me microsoft office's
phone number. Anyone have a fix for this. I do not have to check "my
server requires authorization" or something like that. I was told I
didn't have to, but I also tried it and no luck.

 

[James Bailey]

Just found out that road runner/time warner cable has a "safety net"
installed that will allow you to receive incoming email, but you cannot send
email if you are traveling and not connected to their server.

--
James E. Bailey

If you really mean "webmail", that would use a browser like Internet
Explorer, not Windows Mail.
Web mail has no restrictions on what network you send from.

Gary VanderMolen

I also have my university of phoenix webmail in windows mail also and is
sends and receives fine.

--
James E. Bailey

Thanks for including the complete error message.
It appears that at the time you made that Send attempt,
your computer was connected to the Internet through a network
other than Road Runner. Most mail servers will reject a port 25
connection from an outside network.

If that was indeed the case, there are some workarounds:
1. Use the SMTP server belonging to the network providing
the temporary Internet connection.
2. Even better, most ISPs allow alternate SMTP connections on a port
other than port 25.

Gary VanderMolen

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the "I'm having problems sending e-mail" section. If you need help
determining the proper server settings, please contact your e-mail
service provider.

The rejected e-mail address was 'fake email address'. Subject
'asdfasdflklkjkl', Account: 'Road Runner', Server:
'smtp-server.sc.rr.com', Protocol: SMTP, Server Response: '550 5.7.1
<fake email address>... Relaying denied. IP name lookup failed
[67.137.255.124]', Port: 25, Secure(SSL): No, Server Error: 550, Error
Number: 0x800CCC79

--
James E. Bailey
And your exact and complete error message is...?

Gary VanderMolen

I am able to receive email from my road runner account, but am not
able to send email. I have contacted time warner cable and walked
through the setup a dozen times, but no luck. They gave me microsoft
office's phone number. Anyone have a fix for this. I do not have to
check "my server requires authorization" or something like that. I
was told I didn't have to, but I also tried it and no luck.

 

[Gary VanderMolen]

I wouldn't bother with trying to find the hotel's SMTP server.
That limits your options to using web mail, or finding out
if Road Runner offers SMTP service on a port other than 25.
Try going here:
http://help.rr.com/email

Gary VanderMolen

Thanks much. I am staying at various hotels and using their access. How
would I find this out?

--
James E. Bailey

Thanks for including the complete error message.
It appears that at the time you made that Send attempt,
your computer was connected to the Internet through a network
other than Road Runner. Most mail servers will reject a port 25
connection from an outside network.

If that was indeed the case, there are some workarounds:
1. Use the SMTP server belonging to the network providing
the temporary Internet connection.
2. Even better, most ISPs allow alternate SMTP connections on a port other
than port 25.

Gary VanderMolen

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help
determining the proper server settings, please contact your e-mail
service provider.

The rejected e-mail address was 'fake email address'. Subject
'asdfasdflklkjkl', Account: 'Road Runner', Server:
'smtp-server.sc.rr.com', Protocol: SMTP, Server Response: '550 5.7.1
<fake email address>... Relaying denied. IP name lookup failed
[67.137.255.124]', Port: 25, Secure(SSL): No, Server Error: 550, Error
Number: 0x800CCC79

--
James E. Bailey
And your exact and complete error message is...?

Gary VanderMolen

I am able to receive email from my road runner account, but am not able
to send email. I have contacted time warner cable and walked through
the setup a dozen times, but no luck. They gave me microsoft office's
phone number. Anyone have a fix for this. I do not have to check "my
server requires authorization" or something like that. I was told I
didn't have to, but I also tried it and no luck.

 

[Gary VanderMolen]

In that case Road Runner/Time Warner cable is way behind other
large ISPs who have been setting up special SMTP ports for
travelers.

One other solution would be to get a free Gmail account
which allows you to use POP/SMTP from anywhere.

--
Gary VanderMolen

Just found out that road runner/time warner cable has a "safety net"
installed that will allow you to receive incoming email, but you cannot send
email if you are traveling and not connected to their server.

--
James E. Bailey

If you really mean "webmail", that would use a browser like Internet
Explorer, not Windows Mail.
Web mail has no restrictions on what network you send from.

Gary VanderMolen

I also have my university of phoenix webmail in windows mail also and is
sends and receives fine.

--
James E. Bailey
Thanks for including the complete error message.
It appears that at the time you made that Send attempt,
your computer was connected to the Internet through a network
other than Road Runner. Most mail servers will reject a port 25
connection from an outside network.

If that was indeed the case, there are some workarounds:
1. Use the SMTP server belonging to the network providing
the temporary Internet connection.
2. Even better, most ISPs allow alternate SMTP connections on a port
other than port 25.

Gary VanderMolen

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the "I'm having problems sending e-mail" section. If you need help
determining the proper server settings, please contact your e-mail
service provider.

The rejected e-mail address was 'fake email address'. Subject
'asdfasdflklkjkl', Account: 'Road Runner', Server:
'smtp-server.sc.rr.com', Protocol: SMTP, Server Response: '550 5.7.1
<fake email address>... Relaying denied. IP name lookup failed
[67.137.255.124]', Port: 25, Secure(SSL): No, Server Error: 550, Error
Number: 0x800CCC79

--
James E. Bailey
And your exact and complete error message is...?

Gary VanderMolen

I am able to receive email from my road runner account, but am not
able to send email. I have contacted time warner cable and walked
through the setup a dozen times, but no luck. They gave me microsoft
office's phone number. Anyone have a fix for this. I do not have to
check "my server requires authorization" or something like that. I
was told I didn't have to, but I also tried it and no luck.

 

[James Bailey]

Sounds like a winner to me. I like windows mail too much.

--
James E. Bailey

In that case Road Runner/Time Warner cable is way behind other
large ISPs who have been setting up special SMTP ports for
travelers.

One other solution would be to get a free Gmail account
which allows you to use POP/SMTP from anywhere.

--
Gary VanderMolen

Just found out that road runner/time warner cable has a "safety net"
installed that will allow you to receive incoming email, but you cannot
send email if you are traveling and not connected to their server.

--
James E. Bailey

If you really mean "webmail", that would use a browser like Internet
Explorer, not Windows Mail.
Web mail has no restrictions on what network you send from.

Gary VanderMolen

I also have my university of phoenix webmail in windows mail also and is
sends and receives fine.

--
James E. Bailey
Thanks for including the complete error message.
It appears that at the time you made that Send attempt,
your computer was connected to the Internet through a network
other than Road Runner. Most mail servers will reject a port 25
connection from an outside network.

If that was indeed the case, there are some workarounds:
1. Use the SMTP server belonging to the network providing
the temporary Internet connection.
2. Even better, most ISPs allow alternate SMTP connections on a port
other than port 25.

Gary VanderMolen

The message could not be sent. The authentication setting might not
be correct for your outgoing e-mail [SMTP] server. For help solving
this problem, go to Help, search for "Troubleshoot Windows Mail", and
read the "I'm having problems sending e-mail" section. If you need
help determining the proper server settings, please contact your
e-mail service provider.

The rejected e-mail address was 'fake email address'. Subject
'asdfasdflklkjkl', Account: 'Road Runner', Server:
'smtp-server.sc.rr.com', Protocol: SMTP, Server Response: '550 5.7.1
<fake email address>... Relaying denied. IP name lookup failed
[67.137.255.124]', Port: 25, Secure(SSL): No, Server Error: 550,
Error Number: 0x800CCC79

--
James E. Bailey
And your exact and complete error message is...?

Gary VanderMolen

I am able to receive email from my road runner account, but am not
able to send email. I have contacted time warner cable and walked
through the setup a dozen times, but no luck. They gave me
microsoft office's phone number. Anyone have a fix for this. I do
not have to check "my server requires authorization" or something
like that. I was told I didn't have to, but I also tried it and no
luck.