Cannot restore registry

G

Guest

I exported my registry to the desktop as a backup and edited the registry. I
now want to restore my backup from the desktop but the message states that
access to the registry failed. System Restore does not have restore points
earlier than I need. How can I restore a previous copy of the registry?
 
D

Dave Patrick

Exporting the entire registry to a *.reg file is not an acceptable means of
backup.

http://support.microsoft.com/?scid=kb;en-us;322756

Look under 'Use Console Registry Tool for Windows'


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
|I exported my registry to the desktop as a backup and edited the registry.
I
| now want to restore my backup from the desktop but the message states that
| access to the registry failed. System Restore does not have restore points
| earlier than I need. How can I restore a previous copy of the registry?
 
G

Guest

Thanks, Dave, I'll know what to do in the future. Are there any previous
versions of the registry stored in Windows that I can revert to?
 
D

Dave Patrick

You can check System Restore for restore point history.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Thanks, Dave, I'll know what to do in the future. Are there any previous
| versions of the registry stored in Windows that I can revert to?
 
G

Guest

Today is not my lucky day. There are no system checkpoints in System Restore.
There are some automatic checkpoints that were created when I uninstalled and
reinstalled my printer on the 22nd but nothing earlier and they didn't help.
Any other thoughts or am I in deep trouble?
 
D

Dave Patrick

No trail of what was edited? keys in software hive? system hive?

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Today is not my lucky day. There are no system checkpoints in System
Restore.
| There are some automatic checkpoints that were created when I uninstalled
and
| reinstalled my printer on the 22nd but nothing earlier and they didn't
help.
| Any other thoughts or am I in deep trouble?
 
D

Dave Patrick

You can always open the *.reg file you created with notepad.exe to see what
the keys were before editing.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect
 
G

Guest

I am not familiar with either terms software hive or system hive. Please can
you point me in the right direction?
 
D

Dave Patrick

The system hive contain system configuration information such as device
drivers and services. The software hive, as the name implies, contains
software registrations and software configuration info.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
|I am not familiar with either terms software hive or system hive. Please
can
| you point me in the right direction?
 
G

Guest

I just read several items in the Registry Editor help file which explains
hives and that they only relate to the HKEY_USERS and HKEY_LOCAL_MACHINE
keys. And I understand about opening the *.reg file in notepad. Is there any
way to easily determine which keys were changed or do I need to open them up
side by side and do a comparison?
 
D

Dave Patrick

You've no idea what you edited?

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
|I just read several items in the Registry Editor help file which explains
| hives and that they only relate to the HKEY_USERS and HKEY_LOCAL_MACHINE
| keys. And I understand about opening the *.reg file in notepad. Is there
any
| way to easily determine which keys were changed or do I need to open them
up
| side by side and do a comparison?
 
P

POP

In
Fred S said:
I just read several items in the Registry Editor help file
which
explains hives and that they only relate to the HKEY_USERS and
HKEY_LOCAL_MACHINE keys. And I understand about opening the
*.reg
file in notepad. Is there any way to easily determine which
keys were
changed or do I need to open them up side by side and do a
comparison?

Dave Patrick said:
You can always open the *.reg file you created with
notepad.exe to
see what the keys were before editing.

--

Regards,

Dave Patrick ....Please no email replies - reply in
newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Dave seems to be running you around the barn: Have you tried:
-------------------
How to start your computer by using the Last Known Good
Configuration feature
To start your computer by using the Last Known Good Configuration
feature, follow these steps: 1. Start your computer.
2. When you see the "Please select the operating system to
start" message, press the F8 key.
3. When the Windows Advanced Options menu appears, use the
ARROW keys to select Last Known Good Configuration (your most
recent settings that worked), and then press ENTER.
4. If you are running other operating systems on your
computer, use the ARROW keys to select Microsoft Windows XP, and
then press ENTER.
------------------------


And have you read thru these yet?


Repair overview
Windows XP includes several features to ensure that your computer
and the applications and devices installed on it work correctly.
These features help you solve the problems that can result from
adding, deleting, or replacing files that your operating system,
applications, and devices require in order to function. Most of
these features are available on all three versions of Windows XP:
Windows XP Home Edition, Windows XP Professional, and Windows XP
64-Bit Edition.

The recovery feature or features that you use depend on the type
of problem or failure you encounter. Use the following list to
determine which features to use to address a specific problem.

Your personal data files are missing or have been corrupted, or
you want to revert to a previous version of a file.

If you have saved a copy of the data file in another location,
you can copy it from that location back to your hard disk. You
can make a back-up copy at any time by copying the file to
another location on your computer, to external storage such as a
removable disk, or to a different computer.

Feature: Backup
When to use it: When you need to restore a version of a data
file that you saved using Backup.
What it does: Restores files from backups.
Available on: All versions of Windows XP. By default, this
utility is not installed on Windows XP Home Edition. You can
install it from the Windows XP Home Edition compact disc,
however.
For more information, see Backing up files and folders.
After updating a device driver, you can log on, but the system is
unstable.

Feature: Device Driver Roll Back
When to use it: When the only change you want to undo is the
updating of a device driver (other than a printer driver). You
must be logged on as an administrator.
What it does: Reinstalls the driver you were using previously
and restores any driver settings that were changed when you added
the new driver. Affects no other files or settings. Printer
drivers cannot be restored with Device Driver Roll Back.
Available on: Windows XP Home Edition and Windows XP
Professional.
For more information, see To roll back to the previous version
of a driver.
Feature: System Restore
When to use it: You recently updated a device driver, and using
Device Driver Roll Back did not restore stability to your system.
You must be logged on as an administrator to use this feature.
What it does: Restores all system and application settings back
to those that were in effect at a point in time you specify.
Undoes key application, driver, and operating system file changes
made since that time. Does not affect data files.
Available on: Windows XP Home Edition and Windows XP
Professional.
For more information, see System Restore overview.
After installing a new device, the system is unstable.

Feature: Disable the Device
When to use it: When you suspect that one or more specific
hardware devices are causing the problem. You must be logged on
as an administrator.
What it does: Disables the hardware device and its drivers.
Available on: Windows XP Home Edition and Windows XP
Professional.
For more information, see To disable a device.
Feature: System Restore
When to use it: When you suspect that one or more specific
drivers are causing the problem, and disabling or removing the
device does not solve the problem. You must be logged on as an
administrator.
What it does: Restores all system and application settings back
to those that were in effect at a point in time you specify.
Restores key application, driver, and operating system files
changed since that time. Does not affect data files.
Available on: Windows XP Home Edition and Windows XP
Professional.
For more information, see System Restore overview.
Changes made to your system or application settings are causing
your computer to run poorly, and you do not know how to restore
the previous settings.

Feature: Device Driver Roll Back
When to use it: When the only change you you want to undo is
the updating of a device driver (other than a printer driver).
You must be logged on as an administrator.
What it does: Reinstalls the device driver you were using
previously, and restores any driver settings that were changed
when the new driver was added. Affects no other files or
settings. Printer drivers cannot be restored with Device Driver
Roll Back.
Available on: Windows XP Home Edition and Windows XP
Professional.
For more information, see To roll back to the previous version
of a driver.
Feature: System Restore
When to use it: When you suspect that any of the following
changes have been made:
a.. System or application settings have been changed. This
includes changes made through property sheets and changes made to
the registry.
b.. Applications have been installed, updated, or removed.
c.. Files other than data files have been added or deleted.
If you suspect the problem is due to installing an application,
first try removing that application. If the problem persists, use
System Restore. You must be logged on as an administrator to use
System Restore.
What it does: Restores all system and application settings back
to those that were in effect at a point in time you specify.
Restores key application, driver, and operating system files
changed since that time. Does not affect data files.
Available on: Windows XP Home Edition and Windows XP
Professional.
For more information, see System Restore overview.
After installing an application, the system is unstable or an
application is not working properly.

Under some circumstances, the computer will prompt you to repair
or reinstall an application from a network location or from the
original set-up media (for example, the program CD). If this
happens, follow the directions on the screen to repair your
program. If you are not prompted with this information, you can
use one of the following features to repair your program:

Feature: Add or Remove Programs
When to use it: When you suspect that one or more specific
programs are causing the problem.
What it does: Removes the programs you specify.
Available on: All versions of Windows XP.
For more information, see Add or Remove Programs overview.
Feature: System Restore
When to use it: When using Add or Remove Programs did not solve
the problem. You must be logged on as an administrator.
What it does: Restores all system and application settings back
to those that were in effect at a point in time you specify.
Restores key application, driver, and operating system files
changed since that time. As a result, any changes the program has
made to your system are undone. Does not affect data files.
Available on: Windows XP Home Edition and Windows XP
Professional.
For more information, see System Restore overview.
Operating system does not start (the logon screen does not
appear)

Feature: Last Known Good
When to use it: When you suspect that a change you made to your
computer before restarting might be causing the failure.
What it does: Restores the registry settings and drivers that
were in effect the last time the computer started successfully.
Available on: Windows XP Home Edition and Windows XP
Professional.
For more information, see To start the computer using the last
known good configuration.
Feature: Safe Mode and System Restore
When to use it: If you used Last Known Good and your system is
still not working.
What it does: Starts using only basic files and drivers (mouse,
except serial mice; monitor; keyboard; mass storage; base video;
default system services; and no network connections). If you are
able to start the system in Safe Mode, you can then use System
Restore to restore all system and application settings back to
those that were in effect at at a time when your system was
working optimally.
Available on: Windows XP Home Edition and Windows XP
Professional.
For more information, see System Restore overview or Start the
computer in safe mode.
Feature: Recovery Console
When to use it: If using Last Known Good is unsuccessful, and
you cannot start the computer in Safe Mode. This method is
recommended only if you are an advanced user who can use basic
commands to identify and locate problem drivers and files. To use
the Recovery Console, restart the computer with the installation
CD for the operating system in the CD drive. When prompted during
text-mode setup, press R to start the Recovery Console.
What it does: From the Recovery Console, you can access the
drives on your computer. You can then make any of the following
changes so that you can start your computer:
a.. Enable or disable device drivers or services.
b.. Copy files from the installation CD for the operating
system, or copy files from other removable media. For example,
you can copy an essential file that had been deleted.
c.. Create a new boot sector and new master boot record
(MBR). You might need to do this if there are problems starting
from the existing boot sector.
Available on: All versions of Windows XP.
For more information, see Recovery Console overview.
Feature: Automated System Recovery
When to use it: After all other attempts at recovery fail, or
if you have replaced a damaged system hard drive. You must have
previously used Backup to create an Automated System Recovery
set.
What it does: Automated System Recovery restores all disk
signatures, volumes, and partitions on the disks required to
start the computer. Automated System Recovery then installs a
simplified installation of Windows and automatically starts a
restoration using the backup created by the Automated System
Recovery wizard.
Available on: Windows XP Professional. Automated System
Recovery is not available on Windows XP Home Edition.
For more information, see Automated System Recovery overview.
Feature: Windows Installation compact disc
When to use it: When you cannot start the computer in Safe
Mode, neither Last Known Good nor Recovery Console has been
successful, and you have no backup to use with Automated System
Recovery.
What it does: Reinstalls the operating system. You will then
need to reinstall your applications and restore your data files
from backups.
Available on: All versions of Windows XP.


Pop`
 
D

Dave Patrick

You obviously haven't read this thread. How can you recommend LKG when you
have no idea what was edited?

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Dave seems to be running you around the barn: Have you tried:
| -------------------
| How to start your computer by using the Last Known Good
| Configuration feature
| To start your computer by using the Last Known Good Configuration
| feature, follow these steps: 1. Start your computer.
| 2. When you see the "Please select the operating system to
| start" message, press the F8 key.
| 3. When the Windows Advanced Options menu appears, use the
| ARROW keys to select Last Known Good Configuration (your most
| recent settings that worked), and then press ENTER.
| 4. If you are running other operating systems on your
| computer, use the ARROW keys to select Microsoft Windows XP, and
| then press ENTER.
| ------------------------
|
|
| And have you read thru these yet?
|
|
| Repair overview
| Windows XP includes several features to ensure that your computer
| and the applications and devices installed on it work correctly.
| These features help you solve the problems that can result from
| adding, deleting, or replacing files that your operating system,
| applications, and devices require in order to function. Most of
| these features are available on all three versions of Windows XP:
| Windows XP Home Edition, Windows XP Professional, and Windows XP
| 64-Bit Edition.
|
| The recovery feature or features that you use depend on the type
| of problem or failure you encounter. Use the following list to
| determine which features to use to address a specific problem.
|
| Your personal data files are missing or have been corrupted, or
| you want to revert to a previous version of a file.
|
| If you have saved a copy of the data file in another location,
| you can copy it from that location back to your hard disk. You
| can make a back-up copy at any time by copying the file to
| another location on your computer, to external storage such as a
| removable disk, or to a different computer.
|
| Feature: Backup
| When to use it: When you need to restore a version of a data
| file that you saved using Backup.
| What it does: Restores files from backups.
| Available on: All versions of Windows XP. By default, this
| utility is not installed on Windows XP Home Edition. You can
| install it from the Windows XP Home Edition compact disc,
| however.
| For more information, see Backing up files and folders.
| After updating a device driver, you can log on, but the system is
| unstable.
|
| Feature: Device Driver Roll Back
| When to use it: When the only change you want to undo is the
| updating of a device driver (other than a printer driver). You
| must be logged on as an administrator.
| What it does: Reinstalls the driver you were using previously
| and restores any driver settings that were changed when you added
| the new driver. Affects no other files or settings. Printer
| drivers cannot be restored with Device Driver Roll Back.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see To roll back to the previous version
| of a driver.
| Feature: System Restore
| When to use it: You recently updated a device driver, and using
| Device Driver Roll Back did not restore stability to your system.
| You must be logged on as an administrator to use this feature.
| What it does: Restores all system and application settings back
| to those that were in effect at a point in time you specify.
| Undoes key application, driver, and operating system file changes
| made since that time. Does not affect data files.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see System Restore overview.
| After installing a new device, the system is unstable.
|
| Feature: Disable the Device
| When to use it: When you suspect that one or more specific
| hardware devices are causing the problem. You must be logged on
| as an administrator.
| What it does: Disables the hardware device and its drivers.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see To disable a device.
| Feature: System Restore
| When to use it: When you suspect that one or more specific
| drivers are causing the problem, and disabling or removing the
| device does not solve the problem. You must be logged on as an
| administrator.
| What it does: Restores all system and application settings back
| to those that were in effect at a point in time you specify.
| Restores key application, driver, and operating system files
| changed since that time. Does not affect data files.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see System Restore overview.
| Changes made to your system or application settings are causing
| your computer to run poorly, and you do not know how to restore
| the previous settings.
|
| Feature: Device Driver Roll Back
| When to use it: When the only change you you want to undo is
| the updating of a device driver (other than a printer driver).
| You must be logged on as an administrator.
| What it does: Reinstalls the device driver you were using
| previously, and restores any driver settings that were changed
| when the new driver was added. Affects no other files or
| settings. Printer drivers cannot be restored with Device Driver
| Roll Back.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see To roll back to the previous version
| of a driver.
| Feature: System Restore
| When to use it: When you suspect that any of the following
| changes have been made:
| a.. System or application settings have been changed. This
| includes changes made through property sheets and changes made to
| the registry.
| b.. Applications have been installed, updated, or removed.
| c.. Files other than data files have been added or deleted.
| If you suspect the problem is due to installing an application,
| first try removing that application. If the problem persists, use
| System Restore. You must be logged on as an administrator to use
| System Restore.
| What it does: Restores all system and application settings back
| to those that were in effect at a point in time you specify.
| Restores key application, driver, and operating system files
| changed since that time. Does not affect data files.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see System Restore overview.
| After installing an application, the system is unstable or an
| application is not working properly.
|
| Under some circumstances, the computer will prompt you to repair
| or reinstall an application from a network location or from the
| original set-up media (for example, the program CD). If this
| happens, follow the directions on the screen to repair your
| program. If you are not prompted with this information, you can
| use one of the following features to repair your program:
|
| Feature: Add or Remove Programs
| When to use it: When you suspect that one or more specific
| programs are causing the problem.
| What it does: Removes the programs you specify.
| Available on: All versions of Windows XP.
| For more information, see Add or Remove Programs overview.
| Feature: System Restore
| When to use it: When using Add or Remove Programs did not solve
| the problem. You must be logged on as an administrator.
| What it does: Restores all system and application settings back
| to those that were in effect at a point in time you specify.
| Restores key application, driver, and operating system files
| changed since that time. As a result, any changes the program has
| made to your system are undone. Does not affect data files.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see System Restore overview.
| Operating system does not start (the logon screen does not
| appear)
|
| Feature: Last Known Good
| When to use it: When you suspect that a change you made to your
| computer before restarting might be causing the failure.
| What it does: Restores the registry settings and drivers that
| were in effect the last time the computer started successfully.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see To start the computer using the last
| known good configuration.
| Feature: Safe Mode and System Restore
| When to use it: If you used Last Known Good and your system is
| still not working.
| What it does: Starts using only basic files and drivers (mouse,
| except serial mice; monitor; keyboard; mass storage; base video;
| default system services; and no network connections). If you are
| able to start the system in Safe Mode, you can then use System
| Restore to restore all system and application settings back to
| those that were in effect at at a time when your system was
| working optimally.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see System Restore overview or Start the
| computer in safe mode.
| Feature: Recovery Console
| When to use it: If using Last Known Good is unsuccessful, and
| you cannot start the computer in Safe Mode. This method is
| recommended only if you are an advanced user who can use basic
| commands to identify and locate problem drivers and files. To use
| the Recovery Console, restart the computer with the installation
| CD for the operating system in the CD drive. When prompted during
| text-mode setup, press R to start the Recovery Console.
| What it does: From the Recovery Console, you can access the
| drives on your computer. You can then make any of the following
| changes so that you can start your computer:
| a.. Enable or disable device drivers or services.
| b.. Copy files from the installation CD for the operating
| system, or copy files from other removable media. For example,
| you can copy an essential file that had been deleted.
| c.. Create a new boot sector and new master boot record
| (MBR). You might need to do this if there are problems starting
| from the existing boot sector.
| Available on: All versions of Windows XP.
| For more information, see Recovery Console overview.
| Feature: Automated System Recovery
| When to use it: After all other attempts at recovery fail, or
| if you have replaced a damaged system hard drive. You must have
| previously used Backup to create an Automated System Recovery
| set.
| What it does: Automated System Recovery restores all disk
| signatures, volumes, and partitions on the disks required to
| start the computer. Automated System Recovery then installs a
| simplified installation of Windows and automatically starts a
| restoration using the backup created by the Automated System
| Recovery wizard.
| Available on: Windows XP Professional. Automated System
| Recovery is not available on Windows XP Home Edition.
| For more information, see Automated System Recovery overview.
| Feature: Windows Installation compact disc
| When to use it: When you cannot start the computer in Safe
| Mode, neither Last Known Good nor Recovery Console has been
| successful, and you have no backup to use with Automated System
| Recovery.
| What it does: Reinstalls the operating system. You will then
| need to reinstall your applications and restore your data files
| from backups.
| Available on: All versions of Windows XP.
|
|
| Pop`
|
|
|
|
 
G

Guest

I solved the problem with a bit of research on the HP support site. Over the
weekend HP was trying to help me resolve an issue with my HP scanner
software. They had me download a removal utility which I ran several times
when trying each of their suggestions. Then I noticed that my HP CD drive was
not being detected and I decided that the HP removal utility had taken out
the CD software by accident and I reinstalled the software. After the next
reboot both my HP internal CD-RW and my Sony external DVD/CD-RW were not
being detected. That’s when I started getting error messages about unstable
drivers that related to CD recording software. The article I found on the HP
site talked about Adaptec and sure enough the HP software had installed
Adaptec Direct CD. I removed it and rebooted and all is well. Thanks for all
your efforts.

Dave Patrick said:
You obviously haven't read this thread. How can you recommend LKG when you
have no idea what was edited?

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Dave seems to be running you around the barn: Have you tried:
| -------------------
| How to start your computer by using the Last Known Good
| Configuration feature
| To start your computer by using the Last Known Good Configuration
| feature, follow these steps: 1. Start your computer.
| 2. When you see the "Please select the operating system to
| start" message, press the F8 key.
| 3. When the Windows Advanced Options menu appears, use the
| ARROW keys to select Last Known Good Configuration (your most
| recent settings that worked), and then press ENTER.
| 4. If you are running other operating systems on your
| computer, use the ARROW keys to select Microsoft Windows XP, and
| then press ENTER.
| ------------------------
|
|
| And have you read thru these yet?
|
|
| Repair overview
| Windows XP includes several features to ensure that your computer
| and the applications and devices installed on it work correctly.
| These features help you solve the problems that can result from
| adding, deleting, or replacing files that your operating system,
| applications, and devices require in order to function. Most of
| these features are available on all three versions of Windows XP:
| Windows XP Home Edition, Windows XP Professional, and Windows XP
| 64-Bit Edition.
|
| The recovery feature or features that you use depend on the type
| of problem or failure you encounter. Use the following list to
| determine which features to use to address a specific problem.
|
| Your personal data files are missing or have been corrupted, or
| you want to revert to a previous version of a file.
|
| If you have saved a copy of the data file in another location,
| you can copy it from that location back to your hard disk. You
| can make a back-up copy at any time by copying the file to
| another location on your computer, to external storage such as a
| removable disk, or to a different computer.
|
| Feature: Backup
| When to use it: When you need to restore a version of a data
| file that you saved using Backup.
| What it does: Restores files from backups.
| Available on: All versions of Windows XP. By default, this
| utility is not installed on Windows XP Home Edition. You can
| install it from the Windows XP Home Edition compact disc,
| however.
| For more information, see Backing up files and folders.
| After updating a device driver, you can log on, but the system is
| unstable.
|
| Feature: Device Driver Roll Back
| When to use it: When the only change you want to undo is the
| updating of a device driver (other than a printer driver). You
| must be logged on as an administrator.
| What it does: Reinstalls the driver you were using previously
| and restores any driver settings that were changed when you added
| the new driver. Affects no other files or settings. Printer
| drivers cannot be restored with Device Driver Roll Back.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see To roll back to the previous version
| of a driver.
| Feature: System Restore
| When to use it: You recently updated a device driver, and using
| Device Driver Roll Back did not restore stability to your system.
| You must be logged on as an administrator to use this feature.
| What it does: Restores all system and application settings back
| to those that were in effect at a point in time you specify.
| Undoes key application, driver, and operating system file changes
| made since that time. Does not affect data files.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see System Restore overview.
| After installing a new device, the system is unstable.
|
| Feature: Disable the Device
| When to use it: When you suspect that one or more specific
| hardware devices are causing the problem. You must be logged on
| as an administrator.
| What it does: Disables the hardware device and its drivers.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see To disable a device.
| Feature: System Restore
| When to use it: When you suspect that one or more specific
| drivers are causing the problem, and disabling or removing the
| device does not solve the problem. You must be logged on as an
| administrator.
| What it does: Restores all system and application settings back
| to those that were in effect at a point in time you specify.
| Restores key application, driver, and operating system files
| changed since that time. Does not affect data files.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see System Restore overview.
| Changes made to your system or application settings are causing
| your computer to run poorly, and you do not know how to restore
| the previous settings.
|
| Feature: Device Driver Roll Back
| When to use it: When the only change you you want to undo is
| the updating of a device driver (other than a printer driver).
| You must be logged on as an administrator.
| What it does: Reinstalls the device driver you were using
| previously, and restores any driver settings that were changed
| when the new driver was added. Affects no other files or
| settings. Printer drivers cannot be restored with Device Driver
| Roll Back.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see To roll back to the previous version
| of a driver.
| Feature: System Restore
| When to use it: When you suspect that any of the following
| changes have been made:
| a.. System or application settings have been changed. This
| includes changes made through property sheets and changes made to
| the registry.
| b.. Applications have been installed, updated, or removed.
| c.. Files other than data files have been added or deleted.
| If you suspect the problem is due to installing an application,
| first try removing that application. If the problem persists, use
| System Restore. You must be logged on as an administrator to use
| System Restore.
| What it does: Restores all system and application settings back
| to those that were in effect at a point in time you specify.
| Restores key application, driver, and operating system files
| changed since that time. Does not affect data files.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see System Restore overview.
| After installing an application, the system is unstable or an
| application is not working properly.
|
| Under some circumstances, the computer will prompt you to repair
| or reinstall an application from a network location or from the
| original set-up media (for example, the program CD). If this
| happens, follow the directions on the screen to repair your
| program. If you are not prompted with this information, you can
| use one of the following features to repair your program:
|
| Feature: Add or Remove Programs
| When to use it: When you suspect that one or more specific
| programs are causing the problem.
| What it does: Removes the programs you specify.
| Available on: All versions of Windows XP.
| For more information, see Add or Remove Programs overview.
| Feature: System Restore
| When to use it: When using Add or Remove Programs did not solve
| the problem. You must be logged on as an administrator.
| What it does: Restores all system and application settings back
| to those that were in effect at a point in time you specify.
| Restores key application, driver, and operating system files
| changed since that time. As a result, any changes the program has
| made to your system are undone. Does not affect data files.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see System Restore overview.
| Operating system does not start (the logon screen does not
| appear)
|
| Feature: Last Known Good
| When to use it: When you suspect that a change you made to your
| computer before restarting might be causing the failure.
| What it does: Restores the registry settings and drivers that
| were in effect the last time the computer started successfully.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see To start the computer using the last
| known good configuration.
| Feature: Safe Mode and System Restore
| When to use it: If you used Last Known Good and your system is
| still not working.
| What it does: Starts using only basic files and drivers (mouse,
| except serial mice; monitor; keyboard; mass storage; base video;
| default system services; and no network connections). If you are
| able to start the system in Safe Mode, you can then use System
| Restore to restore all system and application settings back to
| those that were in effect at at a time when your system was
| working optimally.
| Available on: Windows XP Home Edition and Windows XP
| Professional.
| For more information, see System Restore overview or Start the
| computer in safe mode.
| Feature: Recovery Console
| When to use it: If using Last Known Good is unsuccessful, and
| you cannot start the computer in Safe Mode. This method is
| recommended only if you are an advanced user who can use basic
| commands to identify and locate problem drivers and files. To use
| the Recovery Console, restart the computer with the installation
| CD for the operating system in the CD drive. When prompted during
| text-mode setup, press R to start the Recovery Console.
| What it does: From the Recovery Console, you can access the
| drives on your computer. You can then make any of the following
| changes so that you can start your computer:
| a.. Enable or disable device drivers or services.
| b.. Copy files from the installation CD for the operating
| system, or copy files from other removable media. For example,
| you can copy an essential file that had been deleted.
| c.. Create a new boot sector and new master boot record
| (MBR). You might need to do this if there are problems starting
| from the existing boot sector.
| Available on: All versions of Windows XP.
| For more information, see Recovery Console overview.
| Feature: Automated System Recovery
| When to use it: After all other attempts at recovery fail, or
| if you have replaced a damaged system hard drive. You must have
| previously used Backup to create an Automated System Recovery
| set.
| What it does: Automated System Recovery restores all disk
| signatures, volumes, and partitions on the disks required to
| start the computer. Automated System Recovery then installs a
| simplified installation of Windows and automatically starts a
| restoration using the backup created by the Automated System
| Recovery wizard.
| Available on: Windows XP Professional. Automated System
| Recovery is not available on Windows XP Home Edition.
| For more information, see Automated System Recovery overview.
| Feature: Windows Installation compact disc
| When to use it: When you cannot start the computer in Safe
| Mode, neither Last Known Good nor Recovery Console has been
| successful, and you have no backup to use with Automated System
| Recovery.
| What it does: Reinstalls the operating system. You will then
| need to reinstall your applications and restore your data files
| from backups.
| Available on: All versions of Windows XP.
|
|
| Pop`
|
|
|
|
 
D

Dave Patrick

Glad to hear it's sorted. You could have saved yourself some time if you'd
been upfront with this info.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
|I solved the problem with a bit of research on the HP support site. Over
the
| weekend HP was trying to help me resolve an issue with my HP scanner
| software. They had me download a removal utility which I ran several times
| when trying each of their suggestions. Then I noticed that my HP CD drive
was
| not being detected and I decided that the HP removal utility had taken out
| the CD software by accident and I reinstalled the software. After the next
| reboot both my HP internal CD-RW and my Sony external DVD/CD-RW were not
| being detected. That's when I started getting error messages about
unstable
| drivers that related to CD recording software. The article I found on the
HP
| site talked about Adaptec and sure enough the HP software had installed
| Adaptec Direct CD. I removed it and rebooted and all is well. Thanks for
all
| your efforts.
 

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