Cannot reinstall windows CD

G

Guest

Hi there.

Hope somebody can help.Recently I took my computer into PC World to have it
taken back to factory settings as I could not start it up. Along with it I
also took my Windows XP oprating disc.

I now have a problem with my computer again and after trying every
concievable troubleshoot technic, have tried to reinstall windows. Hopever,
when I load my disc and try to reinstall I get a message that pops up which
says
'Setup cannot continue because the version of windows on your computer is
newer than the version on the CD Warning.If you decide to delete the newer
version of windows that is currently installed on your computer, the files
and settings cannot be recovered'

Does this mean that PC World have used a newer version of windows on my
computer when they played around with it and hence haven't used my registered
copy? Can I just delete windows altogether and then try and reinstall with my
own disc?

Help welcomed


Regards Fiesta
 
G

Gordon

Fiestafolie wrote:
|| Hi there.
||
|| Hope somebody can help.Recently I took my computer into PC World to
|| have it taken back to factory settings as I could not start it up.
|| Along with it I also took my Windows XP oprating disc.
||
|| I now have a problem with my computer again and after trying every
|| concievable troubleshoot technic, have tried to reinstall windows.
|| Hopever, when I load my disc and try to reinstall I get a message
|| that pops up which says
|| 'Setup cannot continue because the version of windows on your
|| computer is newer than the version on the CD Warning.If you decide
|| to delete the newer version of windows that is currently installed
|| on your computer, the files and settings cannot be recovered'
||
|| Does this mean that PC World have used a newer version of windows on
|| my computer when they played around with it and hence haven't used
|| my registered copy? Can I just delete windows altogether and then
|| try and reinstall with my own disc?
||
|| Help welcomed
||
||
|| Regards Fiesta

Sounds to me as if they've put SP2 on it.
What "trouble" are you having? A re-install should usually be the last
resort.
 
G

Guest

It is running really, really, really slow and when you play any discs in
media player, because the pc is so slow, the music is coming back all
distorted. I think that the hard drive has been reinfected with a virus
which isn't being recognised by any of the antivirus software that I have
(AVG, Norton). A CD was played through media player, that I believe was
corrupt with a virus.It was after the playing of this particular CD, that the
PC starting running slow. What if I was to uninstall SP2, could I then
perhaps ty my windows CD again?

Many regards

Fiesta
 
G

Guest

Hello,

If you want to delete whatever opearting system is on your computer now and
put on the one you bought seprate on to it do this: (Id reccommend keeping
the better OS)

Start up the computer in DOS mode (press F8 repetaly until a selection
screen pops up.)
insert in the following: (After typing in a line press enter)
c:\
format c:\
y
d:\
setup (possibly setup.exe)
follow the instructions
(WARING! You may lose some drivers for your computer, but if your putting xp
 
G

Gordon

Computergeek wrote:
|| Hello,
||
|| If you want to delete whatever opearting system is on your computer
|| now and put on the one you bought seprate on to it do this: (Id
|| reccommend keeping the better OS)
||
|| Start up the computer in DOS mode

And as the OP has Windows XP there *IS* no "DOS Mode"
 
G

Guest

Hi Gordon.

Have already run adware and spybot and whilst they did find a few things
which I have quarantined, the problem still exists.I also have Norton
firewall installed. I really do think that the virus has come from a CD which
was downloaded to the computer and which I feel already held a virus.
Wouldn't this have bypassed the firewall all together, as is wasn't being
downloaded via the internet?. With regards to setting up in DOS mode,
computergeek, will I be instructed at some point to put my windows xp disc in
and will the instructions on screen be fairly straightforward. Don't want to
get into anything heavy, as I haven't the know how!!!

Regards Fiesta

Regards Fiesta
 
A

Anna

Hi Gordon.
Have already run adware and spybot and whilst they did find a few things
which I have quarantined, the problem still exists.I also have Norton
firewall installed. I really do think that the virus has come from a CD
which
was downloaded to the computer and which I feel already held a virus.
Wouldn't this have bypassed the firewall all together, as is wasn't being
downloaded via the internet?. With regards to setting up in DOS mode,
computergeek, will I be instructed at some point to put my windows xp disc
in
and will the instructions on screen be fairly straightforward. Don't want to
get into anything heavy, as I haven't the know how!!!

Regards Fiesta


Fiesta:
I fear I may have come late to this thread since I see you're responding to
Gordon (I haven't seen your correspondence with him). From Gordon's postings
that I've come across in this newsgroup I'm certain he's a knowledgeable
user of XP so you can feel confident of any recommendations he may have
provided you.

As to "Computergeek's" recommendation (above) -- it's totally off-the-wall
and completely without merit insofar as your situation is concerned. If it's
some sort of a joke it's certainly a bizarre one. Pay no attention to such
nonsense.

It's difficult, if not impossible to say precisely at this distance what
went wrong with your system. Frankly, it would be best if you took the
computer back to PC World (I take it they're some sort of computer repair
facility), explain the problem, and let them salvage the situation as best
they can. Is there some reason why you cannot do this?

If there is a reason that you cannot return the computer to PC World, then
what I would recommend you do at this point is perform a Repair install of
your XP operating system. It's not as difficult as that name implies. If you
do a Google search for "xp repair install", you'll be rewarded with a number
of links to websites that have detailed information on how to undertake a
Repair install. The advantage of this process is that your programs/data
will be saved and hopefully, the system will be functional. But understand
there's no guarantee of this happy outcome, however the XP Repair install
process has proven to be a godsend to many unhappy users. If the Repair
doesn't work, we'll have to go on to other things.

Good luck.
Anna
 
G

Gordon

Anna wrote:
|| Fiesta:
|| I fear I may have come late to this thread since I see you're
|| responding to Gordon (I haven't seen your correspondence with him).
|| From Gordon's postings that I've come across in this newsgroup I'm
|| certain he's a knowledgeable user of XP

Thanks for the vote! There ar many more people here with much greater
technical knowledge than I!



so you can feel confident of
|| any recommendations he may have provided you.
||
|| As to "Computergeek's" recommendation (above) -- it's totally
|| off-the-wall and completely without merit insofar as your situation
|| is concerned. If it's some sort of a joke it's certainly a bizarre
|| one. Pay no attention to such nonsense.
||
|| It's difficult, if not impossible to say precisely at this distance
|| what went wrong with your system. Frankly, it would be best if you
|| took the computer back to PC World (I take it they're some sort of
|| computer repair facility),

They are a large chain of "computer supermarkets" that like to think they
sell and repair computers - what they are in fact is a retailer of extended
warranties where you get a free computer with it! ;-) Most knowledgable
people don't touch them with a barge pole. Unfortunately, the sort of people
who get caught up with them are precisely the sort of people who need sound
technical advice and service!


||explain the problem, and let them salvage
|| the situation as best they can. Is there some reason why you cannot
|| do this?
||
|| If there is a reason that you cannot return the computer to PC
|| World, then what I would recommend you do at this point is perform a
|| Repair install of your XP operating system. It's not as difficult as
|| that name implies. If you do a Google search for "xp repair
|| install", you'll be rewarded with a number of links to websites that
|| have detailed information on how to undertake a Repair install. The
|| advantage of this process is that your programs/data will be saved
|| and hopefully, the system will be functional. But understand there's
|| no guarantee of this happy outcome, however the XP Repair install
|| process has proven to be a godsend to many unhappy users. If the
|| Repair doesn't work, we'll have to go on to other things.

Sound advice.
 

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