cannot receive email since installing McAfee

[kateku]

If anyone can help, I'm not able to receive messages in Windows Mail since
installing McAfee - I receive this message...

Account: 'Judy', Server: 'shawmail', Protocol: POP3, Server Response: '-ERR
Could not read message file', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC90

any help would be greatly appreciated!

Thanks,

K

 

[Gary VanderMolen]

Since the problem started right after you installed McAfee, the
obvious fix is to uninstall McAfee.
Windows Mail is not compatible with most McAfee and Norton
antivirus programs. As a test, uninstall your antivirus program, then
reboot, and test Windows Mail again. If there is improvement,
download and install a more compatible antivirus like:
AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.

 

[Snowqueen]

Since the problem started right after you installed McAfee, the
obvious fix is to uninstall McAfee.
Windows Mail is not compatible with most McAfee and Norton
antivirus programs. As a test, uninstall your antivirus program, then
reboot, and test Windows Mail again. If there is improvement,
download and install a more compatible antivirus like:
AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.

 

[Snowqueen]

If Windows mail is not compatible with McAfee or Norton - surely this should
be addressed by these companies in order to prevent those of us affected by
this?

I run McAfee AND AVG Free. I think I will uninstall the McAfee [despite
having paid for it for 12 months] and see whether it solves the problem of
being unable to access Windows mail

 

[Gary VanderMolen]

If your McAfee purchase was recent, you could try to get a refund
from them. I got a refund from Symantec (Norton) once, under their
consumer satisfaction guarantee. (I was dissatisfied! ;-))

--
Gary VanderMolen, MS-MVP (WLMail)

If Windows mail is not compatible with McAfee or Norton - surely this should
be addressed by these companies in order to prevent those of us affected by
this?

I run McAfee AND AVG Free. I think I will uninstall the McAfee [despite
having paid for it for 12 months] and see whether it solves the problem of
being unable to access Windows mail

Since the problem started right after you installed McAfee, the
obvious fix is to uninstall McAfee.
Windows Mail is not compatible with most McAfee and Norton
antivirus programs. As a test, uninstall your antivirus program, then
reboot, and test Windows Mail again. If there is improvement,
download and install a more compatible antivirus like:
AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.