Cannot Print

  • Thread starter Thread starter efg20
  • Start date Start date
E

efg20

We are running windows server 2003 w/ Exchange Server 2003 SP2. Our
workstations are running windows xp pro SP2 w/ office outlook 2003 SP3 and
ie7.

We have multiple users using the same machine. There are some users who can
print e-mails and some who cannot. A user who cannot print e-mails clicks
the printer icon and/or goes to File-->print and nothing happens. I just
installed SP 3 for office in the hopes that this would resolve the issue, but
the same thing is happening. One user showed me how she can print a
"regular" e-mail, but cannot print an html e-mail message.

Any advise would be appreciated.
 
Open the message first by double clicking on it. Can you print it now?
 
Sorry for the delayed response.

The user cannot print out the e-mail msg. after opening it up. One thing we
did notice is that she cannot print e-mails sent in the html format. Any
e-mails that are sent in rich text or plain text print out just fine. Do you
know how can I allow html e-mail messages to print?
 
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