Cannot print from web sites

[Guest]

I have XP Professional and I cannot print from any web site even though they
have a print command. I just get a header page and everything is blank.

I checked every place suggested and it all seems to be correct.

I would appreciate any assistance.

Thank you.

Mary C.Lydon

 

[Wesley Vogel]

What does the Print Preview look like?

Internet Explorer | Click on File on the Menu Bar | Click Print Preview

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Wes:

The print preview is the same as the printer it shows nothing -- all blank
-- I even looked at the page setup and it has the header "&w&bPage&pof&p" and
for footer has "&u&b&d" I assume this correct. So all I get is the header
and the footer and there does not seem to anything else I can change.

Appreciate your help.

Mary C.

 

[Wesley Vogel]

Mary,

Do you have a link for a web page with the problem?

Post it here so someone can see if they have problems also.

For the Headers and Footers.

&w&bPage&pof&p
-----------------
&w = Window title
&b = The text immediately following these characters as centered.
So, &bPage = Page
&P = Total number of pages
&P = Total number of pages

&u&b&d
------------------
&u = Page address (URL)
&b = The text immediately following these characters as centered.
&d is substituted as the text mentioned in the sentence above.
&d = Date in short format (as specified by Regional Settings in Control
Panel)

On Page Setup, click the Help Question Mark at the top and click on the
Header window for all of the meanings. You can right click the popup and
select Copy and paste it into Notepad if you so desire.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Wes:

It makes no different what web site I use -- it gives me a blank print
preview, print, etc. I checked the ? on page setup but didn't tell me
anything new. I am confused as to why it will not work. I do a lot of copy
and paste to WORD but would like to have the full facility back working.

Thanks. Anything else I can try.

Mary C.

 

[Wesley Vogel]

Hi Mary,

See this article first. It describes your symptoms.

<quote>
SYMPTOMS
When you attempt to print a Web page by using Microsoft Internet Explorer
5.5, only the following text may be printed:
Page Title
1 of 1

URL
Date

This text may be surrounded by a box with a thin black line. If you use
Internet Explorer 6.0, only a portion of the page is printed and that page
is typically printed multiple times. In addition, Web pages may be displayed
incorrectly in the Print Preview window.
<quote>
from...
Only the Text at the Top of the Web Page Is Printed
http://support.microsoft.com/kb/272518

Ignore the Internet Explorer 5.5 part, it applies to IE 6 as well. See the
article for a fix.

Some more things if the above does not help...

Paste the following line into Start | Run and click OK...

regsvr32 /i mshtml.dll

You should get a message that the registration was successful.

Paste the following line into Start | Run and click OK...

regsvr32 /i shdocvw.dll

You should get a message that the registration was successful.

Paste the following line into Start | Run and click OK...

regsvr32 iepeers.dll

You should get a message that the registration was successful.

Paste the following line into Start | Run and click OK...

regsvr32 ole32.dll

You should get a message that the registration was successful.

<quote>
SYMPTOMS
When you attempt to print a document from Microsoft Internet Explorer or
from Microsoft Outlook Express, you may experience the following behaviors:
* It does not print.
* When you click Print Preview on the File menu, a blank page is displayed.

However, if you try to print the same document from another program, it
prints correctly.

CAUSE
This behavior may occur if the margin settings in the Internet Explorer Page
Setup dialog box are too high. This may cause the margins to encompass the
entire page, which produces a blank page because the page is comprised
entirely of margin space.

RESOLUTION
To resolve this issue, reset the margins to their default settings:
1. Start Internet Explorer.
2. On the File menu, click Page Setup.
3. In the Left box, type .75.
4. In the Right box, type .75.
5. In the Top box, type .75.
6. In the Bottom box, type .75.
7. Click OK.
<quote>
from...
Print preview is blank and you cannot print pages from Internet Explorer
http://support.microsoft.com/kb/312446

Background Colors and Images Are Not Displayed in Print Preview
http://support.microsoft.com/kb/296326

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Wes:

Thanks again, but here are the answers to the sites you sent me plus the runs.

--site 272518 and followed the instruction about the registry and Style
Sheets. The entry does not exist and it tells me that I can use Style Sheets
since not found.
--i mshtml.dll -- was loaded but entry point was not found. cannot be
registered.
--i shdocvw.dll -- failed
--iepeers.dll -- succeeded
--ole32.dll -- could not be found

The default settings are correct in IE.

So what do I do next? I truly appreciate your help.

Mary C.

 

[Wesley Vogel]

Hi Mary,

Well, shoot. I was hoping that KB 272518 was the deal.

Is this this the error you got for for ole32.dll?

LoadLibrary("ole32.dll") failed - The specified module could not be found.

If that was the error that you got, try this.

Paste the following line into Start | Run and click OK...

regsvr32 %windir%\system32\ole32.dll

You can copy the message that pops up.
1. Click on the message to give it focus.
2. Hit Ctrl key + C key to copy the message.
3. Then you can either right click and select Paste or hit Ctrl + V to paste
it into a message.

The pasted message looks something like this.

---------------------------
RegSvr32
---------------------------
DllRegisterServer in C:\WINDOWS\system32\ole32.dll succeeded.
---------------------------
OK
---------------------------

Try both of these commands in Start | Run:

regsvr32 mshtml.dll

regsvr32 shdocvw.dll

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Wes:

Did everything as you can see below: IT DID NOT WORK and tested it out.

---------------------------
RegSvr32
---------------------------
DllRegisterServer in C:\WINDOWS\system32\ole32.dll succeeded.
---------------------------
OK
---------------------------


---------------------------
RegSvr32
---------------------------
mshtml.dll was loaded, but the DllRegisterServer entry point was not found.

This file can not be registered.
---------------------------
OK
---------------------------

---------------------------
RegSvr32
---------------------------
DllRegisterServer in shdocvw.dll succeeded.
---------------------------
OK
---------------------------

Then I went and tried to do a print preview and a print from a web site that
said printer friendly -- IT DID NOT WORK.

I appreciate everything you are trying, but do you have any other ideas? I
am sure you are running out of ideas?

Thanks again.

Mary C.

 

[Wesley Vogel]

Hi Mary,

Let's try this.

Sometimes you have to unregister and then register a file. I don't know
why.

Start | Run | Paste the following line and click OK...

regsvr32 /u mshtml.dll

Copy the message if you need to, then...

Start | Run | Paste the following line and click OK...

regsvr32 mshtml.dll

Copy the message if you need to.

For what it's worth, when I ran regsvr32 /u mshtml.dll

I got this message:

DllUnregisterServer in mshtml.dll failed.
Return code was: 0x8000ffff

I ignored it and ran regsvr32 mshtml.dll

And I got this message:

DllRegisterServer in mshtml.dll succeeded.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Wes:

You will not believe this, but DIDN'T WORK. I am attaching below the
messages I received.
This first one is the one I did with the u for uninstall.
---------------------------
RegSvr32
---------------------------
mshtml.dll was loaded, but the DllUnregisterServer entry point was not found.

This file can not be registered.
---------------------------
OK
---------------------------

 

[Wesley Vogel]

Hi Mary,

Uff da! Doozy is right.

Try in Start | Run...

regsvr32 /u %windir%\system32\mshtml.dll

And then...

regsvr32 %windir%\system32\mshtml.dll

Normally you do not have to use the path when a file is in system32, but
<shrug>.

I do not even know for sure if this is related to your printing problem. I
may be side tracked here because of the registering problems.

Also try this. On the I.E. toolbar, go to View, then Encoding. Turn off
Autoselect.

Have you reset the margins to their default settings?
1. Start Internet Explorer.
2. On the File menu, click Page Setup.
3. In the Left box, type .75.
4. In the Right box, type .75.
5. In the Top box, type .75.
6. In the Bottom box, type .75.
7. Click OK.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Wes:

I feel like if I don't email you everyday with the progress -- it is not a
day. IT DID NOT WORK. Below are the messages:

---------------------------
RegSvr32
---------------------------
C:\WINDOWS\system32\mshtml.dll was loaded, but the DllUnregisterServer entry
point was not found.

This file can not be registered.

 

[Wesley Vogel]

Hi Mary,

If we ever get to the bottom of this you're gonna miss me. ;-)

....entry point was not found. This can sometimes mean that the .dll file
may be corrupted.

System File Checker (sfc.exe) replaces screwed up system files.

Load your XP CD in your CD drive.

Start | Run | Type or paste: sfc /scannow | Click OK

sfc /scannow scans all protected system files immediately and replaces
incorrect versions with correct Microsoft versions.

System File Checker takes a while to run.

If you have XP Home and it asks for your XP Pro CD, see this KB article...

You may be prompted to insert a Windows XP Professional CD when you run the
System File Checker tool in Windows XP Home Edition
http://support.microsoft.com/kb/897128

If SFC.EXE did anything it will be listed in the Event Viewer.

Open the Event Viewer...
Start | Run | Type: eventvwr | Click OK | Click System |

Windows File Protection will be listed under the Source column. Look at any
Windows File Protection entries.

Explains a whole bunch about sfc.exe.
scannow sfc (sfc.exe)
http://www.updatexp.com/scannow-sfc.html

Description of Windows XP and Windows Server 2003 System File Checker
(Sfc.exe)
http://support.microsoft.com/?kbid=310747

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Wes:

Here I am again -- a day late.

Tried the newest and still DID NOT WORK. I tested it out.

Hope your holiday is nice.

Mary

 

[Guest]

Wes:

I am back again as of 9/8. Is there anything else we can try. I hate this
copy and paste for everything.

Thanks

Mary

 

[Guest]

Wes:

I assume you have given up on my problem with printing from a web site. I
wish there was an alternative as getting sick of copying and pasting.

Thanks.

Mary

 

[Bob I]

Mary,
I have not seen postings from Wes for a little while now, perhaps he is
on vacation.
Have you checked the printer manufacturers web site for updated printer
drivers?