B
beemer
I have just tried to open my XP Prof SP3 Help and Support using the menu and
nothing happens.
Please advise
regards,
Beemer
nothing happens.
Please advise
regards,
Beemer
TaurArian said:Click Start then select Run and type in:
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
Press OK after each one
menu and nothing happens.
Please advise
regards,
Beemer
beemer said:I have just tried to open my XP Prof SP3 Help and Support using
the menu and nothing happens.
I'm having the same problem and I have tried everything in this
post with no success. When I try to rebuld the help files I get an
error message that it can't copy the files helpctr.exe, helpsvc.exe
and hscupd.exe even though these files exist.
Shenan Stanley said:beemer said:I have just tried to open my XP Prof SP3 Help and Support using
the menu and nothing happens.I'm having the same problem and I have tried everything in this
post with no success. When I try to rebuld the help files I get an
error message that it can't copy the files helpctr.exe, helpsvc.exe
and hscupd.exe even though these files exist.
First problem is that you state you had tried everything in this post and
had no success - however - given what you have chosen to quote in your
posting - you have tried nothing (as you quoted none of the solutions).
Depending on the newsreader and settings and/or the news server and settings
and/or the web interface/forum and its settings - some people will be unable
to see what you are referring to without a search - which most will not do.
I did said search and am certain you are talking about this posting:
http://groups.google.com/group/micr...ee4a29ae246/fe77b422cc9a3689#fe77b422cc9a3689
Please verify the following and do those things you have not done listed
below. The more you share, the better yor chances in resolving your issue.
<TaurArian suggestion (1)>
Click Start then select Run and type in:
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
Press OK after each one
</TaurArian suggestion (1)>
<TaurArian suggestions (2)>
To solve this problem, follow these steps:
- Press Ctrl+Shift+Esc to open Windows Task Manager.
- Click the Processes tab and then click the Image Name
heading to sort the list in alphabetical order.
- Highlight each instance of Helpctr.exe in the list and
click the End Process button. Repeat until all instances
are gone from the list and then close Task Manager.
- Open Control Panel's Services option (in the Administrative
Tools group, under Performance And Maintenance Options).
- Select Help And Support from the list of services, right-click,
and then choose Restart.
After completing this procedure, you should be able to restart the Help And
Support Center.
Start Menu/Help and Support doesn't work: Go to Start/Run and type in:
helpctr -regserver
If required - Rebuild Help
http://windowsxp.mvps.org/rebuildhelp.htm
</TaurArian suggestions (2)>
<Kelly suggestions>
Start Menu/Help and Support
Go to Start/Run and type in: helpctr -regserver
Restore winhlp32.exe for XP (Line 57)
http://www.kellys-korner-xp.com/xp_tweaks.htm
Workaround: Replace the one from the servicepackfiles with the one
listed under System32.
If you want to view only the locally stored Windows XP Help
documentation in the Classic View:
Go to Start/Run and type in: hh windows.chm
To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf
Right click and choose install. Have your CD handy.
</Kelly suggestions>
<Twayne suggestion>
Reinstalling Help and Support Center in Windows XP
Credits: Rebecca Chen [MS]
Please use the following steps to reinstall the
Help and Support Center:
Step I - End the Help and Support services
Click Start, click Run and type Taskmgr and click OK.
This opens Task Manager. Click the Process tab. Stop
all of the following processing if running:
· helpsvc.exe
· helphost.exe
· helpctr.exe
Step II - Reinstall Help and Support
· Click Start, click Run and type CMD, and click OK.
· In Command Prompt, type the following commands and press Enter after
each line: (Alternately, create a Batch file and run.)
net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
Note: The "start /w helpsvc /svchost netsvcs /regserver /install"
command line reinstalls Help and Support, which may take several
minutes.
<Twayne suggestion>
You have not done the following (if you had, we'd see the
resulting answers):
<Gerry query>
Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.
</Gerry query>
<TaurArian query>
Are you using a 3rd party theme?
</TaurArian query>
<Unknown query>
In control panel--administrative tools---services---Is help and support set
to auto?
</Unknown query>
Sorry for the mistake. Thanks for the heads-up.
I tried everything in the post again. I did find that I was missing
some files in the Windows/pchealth/helpctr folder. I replaced the
files with ones from another computer running the same OS and now
Help & Support works partially. It will now start and I can do a
limited help search but I do not get any results from the MS
Knowledge Base. In addition the Support and Options buttons in the
menu bar do not work.
Also when trying to run install on the pchealth.inf file I continue
to get an error message that it can not copy the file.
Thanks, for the help.
Rick J.
Shenan Stanley said:beemer said:I have just tried to open my XP Prof SP3 Help and Support using
the menu and nothing happens.I'm having the same problem and I have tried everything in this
post with no success. When I try to rebuld the help files I get an
error message that it can't copy the files helpctr.exe, helpsvc.exe
and hscupd.exe even though these files exist.
First problem is that you state you had tried everything in this
post and had no success - however - given what you have chosen to
quote in your posting - you have tried nothing (as you quoted none
of the solutions). Depending on the newsreader and settings and/or
the news server and settings and/or the web interface/forum and its
settings - some people will be unable to see what you are referring
to without a search - which most will not do.
I did said search and am certain you are talking about this posting:
http://groups.google.com/group/micr...ee4a29ae246/fe77b422cc9a3689#fe77b422cc9a3689
Please verify the following and do those things you have not done
listed below. The more you share, the better yor chances in
resolving your issue.
<TaurArian suggestion (1)>
Click Start then select Run and type in:
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
Press OK after each one
</TaurArian suggestion (1)>
<TaurArian suggestions (2)>
To solve this problem, follow these steps:
- Press Ctrl+Shift+Esc to open Windows Task Manager.
- Click the Processes tab and then click the Image Name
heading to sort the list in alphabetical order.
- Highlight each instance of Helpctr.exe in the list and
click the End Process button. Repeat until all instances
are gone from the list and then close Task Manager.
- Open Control Panel's Services option (in the Administrative
Tools group, under Performance And Maintenance Options).
- Select Help And Support from the list of services, right-click,
and then choose Restart.
After completing this procedure, you should be able to restart the
Help And Support Center.
Start Menu/Help and Support doesn't work: Go to Start/Run and type
in: helpctr -regserver
If required - Rebuild Help
http://windowsxp.mvps.org/rebuildhelp.htm
</TaurArian suggestions (2)>
<Kelly suggestions>
Start Menu/Help and Support
Go to Start/Run and type in: helpctr -regserver
Restore winhlp32.exe for XP (Line 57)
http://www.kellys-korner-xp.com/xp_tweaks.htm
Workaround: Replace the one from the servicepackfiles with the one
listed under System32.
If you want to view only the locally stored Windows XP Help
documentation in the Classic View:
Go to Start/Run and type in: hh windows.chm
To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf
Right click and choose install. Have your CD handy.
</Kelly suggestions>
<Twayne suggestion>
Reinstalling Help and Support Center in Windows XP
Credits: Rebecca Chen [MS]
Please use the following steps to reinstall the
Help and Support Center:
Step I - End the Help and Support services
Click Start, click Run and type Taskmgr and click OK.
This opens Task Manager. Click the Process tab. Stop
all of the following processing if running:
· helpsvc.exe
· helphost.exe
· helpctr.exe
Step II - Reinstall Help and Support
· Click Start, click Run and type CMD, and click OK.
· In Command Prompt, type the following commands and press Enter
after each line: (Alternately, create a Batch file and run.)
net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
Note: The "start /w helpsvc /svchost netsvcs /regserver /install"
command line reinstalls Help and Support, which may take several
minutes.
<Twayne suggestion>
You have not done the following (if you had, we'd see the
resulting answers):
<Gerry query>
Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.
</Gerry query>
<TaurArian query>
Are you using a 3rd party theme?
</TaurArian query>
<Unknown query>
In control panel--administrative tools---services---Is help and
support set to auto?
</Unknown query>
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