cannot open word files after upgrade from 97 to 2003

[Guest]

after upgrade from office 97 to office 2003, cannot open previous word
documents. Norton antivirus box opens up saying it's unable to scan my pc
for infections because a critical error occurred during the scan. Diabling
norton did not help. Further message from word is that the required file is
not available even thougn i can see the file in my desktop folder.

 

[garfield-n-odie [MVP]]

Disable the Office Plugin that comes with Norton Antivirus (but
don't disable Norton AutoProtect). See
http://support.microsoft.com/?kbid=329820 "How to use Office
programs with the Norton AntiVirus Office plug-in" for more
information.