Cannot open Word documents

[Jim Shohet]

I cannot open my Word files from the document icon. I can
only access it through the Word apllication itself. I get
several error messages such as: 'MSGSVR not
responding', 'NAVAPW32 has caused an error in
Kernel32.DLL' and 'Kernel32 has caused an error in
USER.EXE'.

What can I do to correct this problem?

 

[Graham Mayor]

I cannot open my Word files from the document icon. I can
only access it through the Word apllication itself. I get
several error messages such as: 'MSGSVR not
responding', 'NAVAPW32 has caused an error in
Kernel32.DLL' and 'Kernel32 has caused an error in
USER.EXE'.

What can I do to correct this problem?

Seems as though there is a problem with your Norton AV application.
Disabling the Norton Office Plug-in would be a start.

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Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
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[Doug Robbins - Word MVP]

See the article "How to re-register Word when problems crop up opening
files" at:

http://word.mvps.org/FAQs/AppErrors/ReRegisterWord.htm


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Please post any further questions or followup to the newsgroups for the
benefit of others who may be interested. Unsolicited questions forwarded
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Hope this helps
Doug Robbins - Word MVP