"Cannot open the Outlook window" with OL 2007 on Vista x64

[bnborg]

I get the error when I try to open Outlook either on Vista or on Windows 7
x64. On the other hand, Outlook 2007 continues to work fine on XP x64.

This recently happened, first on Vista and the next day (today) on Windows
7. I'm thinking it must be a recent "security" update from Microsoft Update.

I have tried SCANPST and Microsoft Office Diagnostics. I searched on
Microsoft and found a "Fix it For Me" link and tried it. I also tried
manually deleting the profiles in my registry hive as suggested on the same
web page.

Nothing I tried worked. I still can't start Outlook on Vista or Windows 7,
but I still can on XP.

Anyone have any ideas?

 

[Diane Poremsky [MVP]]

Does it work in /safe mode? Do you get any errors? Have you rebooted at
least once after it began? Was Outlook updated to SP2?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[bnborg]

I have tried Outlook with the /safe switch, with the same results, "Cannot
open...". Or did you mean Windows Safe Mode?

Yes I have rebooted, several times on each machine.

Is it significant that these are virtual machines on a Windows Server with
Hyper-V?

Does it work in /safe mode? Do you get any errors? Have you rebooted at
least once after it began? Was Outlook updated to SP2?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I get the error when I try to open Outlook either on Vista or on Windows 7
x64. On the other hand, Outlook 2007 continues to work fine on XP x64.

This recently happened, first on Vista and the next day (today) on Windows
7. I'm thinking it must be a recent "security" update from Microsoft
Update.

I have tried SCANPST and Microsoft Office Diagnostics. I searched on
Microsoft and found a "Fix it For Me" link and tried it. I also tried
manually deleting the profiles in my registry hive as suggested on the
same
web page.

Nothing I tried worked. I still can't start Outlook on Vista or Windows
7,
but I still can on XP.

Anyone have any ideas?

 

[bnborg]

I tested a non-virtual machine, installing Office on a Vista x64 machine that
had not had it installed yet. Outlook works ok there. There might be
something that changed with virtual machines.

I have tried Outlook with the /safe switch, with the same results, "Cannot
open...". Or did you mean Windows Safe Mode?

Yes I have rebooted, several times on each machine.

Is it significant that these are virtual machines on a Windows Server with
Hyper-V?

Does it work in /safe mode? Do you get any errors? Have you rebooted at
least once after it began? Was Outlook updated to SP2?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I get the error when I try to open Outlook either on Vista or on Windows 7
x64. On the other hand, Outlook 2007 continues to work fine on XP x64.

This recently happened, first on Vista and the next day (today) on Windows
7. I'm thinking it must be a recent "security" update from Microsoft
Update.

I have tried SCANPST and Microsoft Office Diagnostics. I searched on
Microsoft and found a "Fix it For Me" link and tried it. I also tried
manually deleting the profiles in my registry hive as suggested on the
same
web page.

Nothing I tried worked. I still can't start Outlook on Vista or Windows
7,
but I still can on XP.

Anyone have any ideas?

 

[Diane Poremsky [MVP]]

I meant outlook's safe mode. Outlook normally works ok in virtual machines
(both virtual pc and vmware) - it could be some thing with the hyper-v or
just a bad install.

What is in the event viewer?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I have tried Outlook with the /safe switch, with the same results, "Cannot
open...". Or did you mean Windows Safe Mode?

Yes I have rebooted, several times on each machine.

Is it significant that these are virtual machines on a Windows Server with
Hyper-V?

Does it work in /safe mode? Do you get any errors? Have you rebooted at
least once after it began? Was Outlook updated to SP2?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

I get the error when I try to open Outlook either on Vista or on
Windows 7
x64. On the other hand, Outlook 2007 continues to work fine on XP x64.

This recently happened, first on Vista and the next day (today) on
Windows
7. I'm thinking it must be a recent "security" update from Microsoft
Update.

I have tried SCANPST and Microsoft Office Diagnostics. I searched on
Microsoft and found a "Fix it For Me" link and tried it. I also tried
manually deleting the profiles in my registry hive as suggested on the
same
web page.

Nothing I tried worked. I still can't start Outlook on Vista or
Windows
7,
but I still can on XP.

Anyone have any ideas?

 

[Airborne]

I meant outlook's safe mode.  Outlook normally works ok in virtual machines
(both virtual pc and vmware) - it could be some thing with the hyper-v or
just a bad install.

What is in the event viewer?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips:http://www.outlook-tips.net/
Outlook & Exchange Solutions Center:http://www.slipstick.com

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visitinghttp://www.microsoft.com/office/community/en-us/default.mspxor point your
newsreader to msnews.microsoft.com.

I have tried Outlook with the /safe switch, with the same results, "Cannot
open...".  Or did you mean Windows Safe Mode?

Yes I have rebooted, several times on each machine.

Is it significant that these are virtual machines on a Windows Server with
Hyper-V?

Does it work in /safe mode? Do you get any errors? Have you rebooted at
least once after it began? Was Outlook updated to SP2?
--
Diane Poremsky [MVP - Outlook]
Outlook Tips:http://www.outlook-tips.net/
Outlook & Exchange Solutions Center:http://www.slipstick.com
Outlook Tips by email:
mailto:[email protected]
EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]
You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspxor point
your
newsreader to msnews.microsoft.com.
I get the error when I try to open Outlook either on Vista or on
Windows 7
x64.  On the other hand, Outlook 2007 continues to work fine on XPx64.
This recently happened, first on Vista and the next day (today) on
Windows
7.  I'm thinking it must be a recent "security" update from Microsoft
Update.
I have tried SCANPST and Microsoft Office Diagnostics.  I searchedon
Microsoft and found a "Fix it For Me" link and tried it.  I also tried
manually deleting the profiles in my registry hive as suggested on the
same
web page.
Nothing I tried worked.  I still can't start Outlook on Vista or
Windows
7,
but I still can on XP.
Anyone have any ideas?- Hide quoted text -

- Show quoted text -

I suddenly have this problem after Outlook's working for 9 months.
This laptop is running Vista Ultimate 64 bit and the day following an
MS Update, I started getting "Cannot start Microsoft Office
Outlook." [2007] "Cannot open the Outlook window." Reboots and cold
starts do not help, nor does System Mechanic or Avast! Prior to this
happening, I've just received "(Not Responding)" and sluggish behavior
with 4GB of memory and 180GG of hard disk space free. 3rd party
programs do not appear to have been written for 64 bit Vista. If it
was the Update, such programs are unlikely to work.

 

[Airborne]

I meant outlook's safe mode.  Outlook normally works ok in virtual machines
(both virtual pc and vmware) - it could be some thing with the hyper-v or
just a bad install.

What is in the event viewer?

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visitinghttp://www.microsoft.com/office/community/en-us/default.mspxorpoint your
newsreader to msnews.microsoft.com.

news:[email protected]...

I have tried Outlook with the /safe switch, with the same results, "Cannot
open...".  Or did you mean Windows Safe Mode?
Yes I have rebooted, several times on each machine.
Is it significant that these are virtual machines on a Windows Serverwith
Hyper-V?
:
Does it work in /safe mode? Do you get any errors? Have you rebootedat
least once after it began? Was Outlook updated to SP2?
--
Diane Poremsky [MVP - Outlook]
Outlook Tips:http://www.outlook-tips.net/
Outlook & Exchange Solutions Center:http://www.slipstick.com
Outlook Tips by email:
mailto:[email protected]
EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]
You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspxorpoint
your
newsreader to msnews.microsoft.com.
I get the error when I try to open Outlook either on Vista or on
Windows 7
x64.  On the other hand, Outlook 2007 continues to work fine on XP x64.
This recently happened, first on Vista and the next day (today) on
Windows
7.  I'm thinking it must be a recent "security" update from Microsoft
Update.
I have tried SCANPST and Microsoft Office Diagnostics.  I searched on
Microsoft and found a "Fix it For Me" link and tried it.  I alsotried
manually deleting the profiles in my registry hive as suggested onthe
same
web page.
Nothing I tried worked.  I still can't start Outlook on Vista or
Windows
7,
but I still can on XP.
Anyone have any ideas?- Hide quoted text -

- Show quoted text -

I suddenly have this problem after Outlook's working for 9 months.
This laptop is running Vista Ultimate 64 bit and the day following an
MS Update, I started getting "Cannot start Microsoft Office
Outlook."  [2007] "Cannot open the Outlook window." Reboots and cold
starts do not help, nor does System Mechanic or Avast! Prior to this
happening, I've just received "(Not Responding)" and sluggish behavior
with 4GB of memory and 180GG of hard disk space free. 3rd party
programs do not appear to have been written for 64 bit Vista. If it
was the Update, such programs are unlikely to work.- Hide quoted text -

- Show quoted text -

Just downloaded and installed two, new today, critical updates. One
was a repeat of the spam filter update of yesterday. All these have
done is extend the period of time Outlook waits before displaying the
same darn error message. Prior to this, I ran scanpst.exe which found
and repaired errors. However, this did not impact the problem. Phooey.

 

[Diane Poremsky [MVP]]

try uninstalling Avast - see if outlook works (you may need to use office
diagnostics), then reinstall it.

Addins may also cause problems - xobni, linkedin and similar.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I meant outlook's safe mode. Outlook normally works ok in virtual
machines
(both virtual pc and vmware) - it could be some thing with the hyper-v or
just a bad install.

What is in the event viewer?

--
Diane Poremsky [MVP - Outlook]
Outlook Tips:http://www.outlook-tips.net/
Outlook & Exchange Solutions Center:http://www.slipstick.com

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by
visitinghttp://www.microsoft.com/office/community/en-us/default.mspxor
point your
newsreader to msnews.microsoft.com.

I have tried Outlook with the /safe switch, with the same results,
"Cannot
open...". Or did you mean Windows Safe Mode?

Yes I have rebooted, several times on each machine.

Is it significant that these are virtual machines on a Windows Server
with
Hyper-V?

"Diane Poremsky [MVP]" wrote:

Does it work in /safe mode? Do you get any errors? Have you rebooted
at
least once after it began? Was Outlook updated to SP2?

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspxor point
your
newsreader to msnews.microsoft.com.

I get the error when I try to open Outlook either on Vista or on
Windows 7
x64. On the other hand, Outlook 2007 continues to work fine on XP
x64.

This recently happened, first on Vista and the next day (today) on
Windows
7. I'm thinking it must be a recent "security" update from
Microsoft
Update.

I have tried SCANPST and Microsoft Office Diagnostics. I searched
on
Microsoft and found a "Fix it For Me" link and tried it. I also
tried
manually deleting the profiles in my registry hive as suggested on
the
same
web page.

Nothing I tried worked. I still can't start Outlook on Vista or
Windows
7,
but I still can on XP.

Anyone have any ideas?- Hide quoted text -

- Show quoted text -

I suddenly have this problem after Outlook's working for 9 months.
This laptop is running Vista Ultimate 64 bit and the day following an
MS Update, I started getting "Cannot start Microsoft Office
Outlook." [2007] "Cannot open the Outlook window." Reboots and cold
starts do not help, nor does System Mechanic or Avast! Prior to this
happening, I've just received "(Not Responding)" and sluggish behavior
with 4GB of memory and 180GG of hard disk space free. 3rd party
programs do not appear to have been written for 64 bit Vista. If it
was the Update, such programs are unlikely to work.

 

[bnborg]

The only thing I can find in the Event Viewer is a mention in the Microsoft
Office Sessions log under the Applications and Service Logs. It says there
was a session that lasted 18 seconds and ended normally.

I agree with Airborne that this seems to have been caused by an update.

I meant outlook's safe mode. Outlook normally works ok in virtual machines
(both virtual pc and vmware) - it could be some thing with the hyper-v or
just a bad install.

What is in the event viewer?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I have tried Outlook with the /safe switch, with the same results, "Cannot
open...". Or did you mean Windows Safe Mode?

Yes I have rebooted, several times on each machine.

Is it significant that these are virtual machines on a Windows Server with
Hyper-V?

Does it work in /safe mode? Do you get any errors? Have you rebooted at
least once after it began? Was Outlook updated to SP2?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


I get the error when I try to open Outlook either on Vista or on
Windows 7
x64. On the other hand, Outlook 2007 continues to work fine on XP x64.

This recently happened, first on Vista and the next day (today) on
Windows
7. I'm thinking it must be a recent "security" update from Microsoft
Update.

I have tried SCANPST and Microsoft Office Diagnostics. I searched on
Microsoft and found a "Fix it For Me" link and tried it. I also tried
manually deleting the profiles in my registry hive as suggested on the
same
web page.

Nothing I tried worked. I still can't start Outlook on Vista or
Windows
7,
but I still can on XP.

Anyone have any ideas?

 

[Diane Poremsky [MVP]]

I'm sure it is - outlook normally works in vm's.

Did you have the SP2 update installed before this happened? We know some
antivirus programs cause problems if it is running or integrated when SP2
updates. Fixing it can be as simple as reinstalling the antivirus or addin.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

The only thing I can find in the Event Viewer is a mention in the
Microsoft
Office Sessions log under the Applications and Service Logs. It says
there
was a session that lasted 18 seconds and ended normally.

I agree with Airborne that this seems to have been caused by an update.

I meant outlook's safe mode. Outlook normally works ok in virtual
machines
(both virtual pc and vmware) - it could be some thing with the hyper-v or
just a bad install.

What is in the event viewer?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

I have tried Outlook with the /safe switch, with the same results,
"Cannot
open...". Or did you mean Windows Safe Mode?

Yes I have rebooted, several times on each machine.

Is it significant that these are virtual machines on a Windows Server
with
Hyper-V?

:

Does it work in /safe mode? Do you get any errors? Have you rebooted
at
least once after it began? Was Outlook updated to SP2?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


I get the error when I try to open Outlook either on Vista or on
Windows 7
x64. On the other hand, Outlook 2007 continues to work fine on XP
x64.

This recently happened, first on Vista and the next day (today) on
Windows
7. I'm thinking it must be a recent "security" update from
Microsoft
Update.

I have tried SCANPST and Microsoft Office Diagnostics. I searched
on
Microsoft and found a "Fix it For Me" link and tried it. I also
tried
manually deleting the profiles in my registry hive as suggested on
the
same
web page.

Nothing I tried worked. I still can't start Outlook on Vista or
Windows
7,
but I still can on XP.

Anyone have any ideas?